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User failed to receive specific email.

    Question

  • Exchange 2007. User failed to receive some emails from external user. In message tracking, EventId : FAIL, Source: AGENT, Source Content: Agent. How can I troubleshoot?
    Friday, November 20, 2015 12:48 AM

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  • April Fool?  Is this a joke, asking a question with such limited information?

    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    Celebrating 20 years of providing Exchange peer support!

    Friday, November 20, 2015 5:33 AM
    Moderator
  • Hi,

    Please check if there are any transport rules related to this issue.

    And what's the NDR from sender side?

    Does this issue occur for all users in your organization?

    Best Regards.


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com

    Lynn-Li
    TechNet Community Support


    Monday, November 23, 2015 1:48 AM
    Moderator