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application not installing on windows 10 version 1607 os build 14393.693 RRS feed

  • Question

  • hi

    i'm trying to install Symantec endpoint protection 12.1 RU6 MP6 and windows comes back with

    compatibility assistant

    this app can't run on this pc

    Symantec endpoint protection doesn't work on this version of windows

    found this article which talks about disabling Docker for Windows, Microsoft Hypervisor Code Integrity (HVCI) and Microsoft Device Guard

    https://support.symantec.com/en_US/article.TECH235458.html

    if someone has any clues how please let me know

    I've spent many hours trying to find a quick answer like ..go there and disable or go to gpedit.msc and disable that gpo...

    thanks

    Sunday, February 26, 2017 4:37 PM

Answers

All replies

  • Hi Dragos CRC,

    Is this a domain environment?

    According to the link you have posted, your best bet is to choose the Symantec Endpoint Protection 14 version.

    For disabling Microsoft Hypervisor Code Integrity (HVCI) and Microsoft Device Guard, please run "msinfo32" to check whether they have been enabled on the machine.
    We could disable the "Hyper-v' and "Isolated User Mode" feature to disable Microsoft Hypervisor Code Integrity (HVCI) and Microsoft Device Guard. These two features are based on them.
    The gpo controlling device guard is located here.
    Computer Configuration\Administrative Templates\System\Device Guard

    Best regards


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.



    Tuesday, February 28, 2017 6:55 AM
  • thanks

    nothing was enabled

    I've contacted Symantec and they gave me 12.1 mp7 which works

    Tuesday, February 28, 2017 5:27 PM