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Blue Screen on Windows 7 RRS feed

  • Question

  • I installed Windows 7 on my newly built computer. Every now and then I my computer restarts itself and shows me the Blue Screen. The problem has been getting worse now. It restarts itself every couple of hours. Here is the information about the crash. What can I do? I haven't done anything because I do not know what the problem is.

     

    Problem signature:

    Problem Event Name: BlueScreen

    OS Version: 6.1.7600.2.0.0.256.48

    Locale ID: 1033

    Additional information about the problem:

    BCCode: 116

    BCP1: 8598E510

    BCP2: 912F9326

    BCP3: 00000000

    BCP4: 00000002

    OS Version: 6_1_7600

    Service Pack: 0_0

    Product: 256_1

    Files that help describe the problem:

    C:\Windows\Minidump\082010-23119-01.dmp

    C:\Users\Aaron Threadgill\AppData\Local\Temp\WER-151133-0.sysdata.xml

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    Saturday, August 21, 2010 4:51 AM

Answers

  • Bug Check 0x116: VIDEO_TDR_ERROR

    This indicates that an attempt to reset the display driver and recover from a timeout failed.


    Update the graphic card driver, test your RAM with memtest86+, update the BIOS. If this doesn't solve it, change the graphics card.


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Linda Yan Tuesday, August 31, 2010 2:51 AM
    Saturday, August 21, 2010 3:07 PM
  • Hi,

    I agree with Ander.Ziegler,  you can update your BIOS first, and then update the display driver, you could refer to the following steps:

    1. Click the Start Button, type Device Manager in the Search bar and press "Enter". Click Continue if necessary.

    2. Double click to expand the Display adapters.

    3. Right click the display card and click "Uninstall".

    4. Restart the computer.

    5. Click the Start Button, type Device Manager in the Search bar and press "Enter". Click Continue if necessary.

    6. Double click to expand the Display adapters.

    7. Right click the display card and click "Update Driver Software".

    8. Click "Search automatically for updated driver software".

    9. Follow the wizard to install the driver.

     

    If the issue persists, install the latest version for Windows 7 from NVIDIA: NVIDIA Driver Downloads

     

    Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

     

    If the issue persists after trying the suggestions, please contact CSS:

    Please understand that to solid troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump and analyze the related source code if needed. Unfortunately, debugging is beyond what we can do in the forum. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

    • Marked as answer by Linda Yan Tuesday, August 31, 2010 2:51 AM
    Tuesday, August 24, 2010 7:38 AM

All replies

  • Bug Check 0x116: VIDEO_TDR_ERROR

    This indicates that an attempt to reset the display driver and recover from a timeout failed.


    Update the graphic card driver, test your RAM with memtest86+, update the BIOS. If this doesn't solve it, change the graphics card.


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Linda Yan Tuesday, August 31, 2010 2:51 AM
    Saturday, August 21, 2010 3:07 PM
  • Hi,

    I agree with Ander.Ziegler,  you can update your BIOS first, and then update the display driver, you could refer to the following steps:

    1. Click the Start Button, type Device Manager in the Search bar and press "Enter". Click Continue if necessary.

    2. Double click to expand the Display adapters.

    3. Right click the display card and click "Uninstall".

    4. Restart the computer.

    5. Click the Start Button, type Device Manager in the Search bar and press "Enter". Click Continue if necessary.

    6. Double click to expand the Display adapters.

    7. Right click the display card and click "Update Driver Software".

    8. Click "Search automatically for updated driver software".

    9. Follow the wizard to install the driver.

     

    If the issue persists, install the latest version for Windows 7 from NVIDIA: NVIDIA Driver Downloads

     

    Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

     

    If the issue persists after trying the suggestions, please contact CSS:

    Please understand that to solid troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump and analyze the related source code if needed. Unfortunately, debugging is beyond what we can do in the forum. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

    • Marked as answer by Linda Yan Tuesday, August 31, 2010 2:51 AM
    Tuesday, August 24, 2010 7:38 AM