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windows 7, blue screen, unexpected shut down RRS feed

  • Question

  • I have Windows 7 64 bit on my Toshiba Satelite A215-S5808. Experience unexpected blue screen shut down right after starting my computer and trying to open a .pdf file. This is the error message I received:

    Problem signature:

    Problem Event Name: BlueScreen

    OS Version: 6.1.7600.2.0.0.768.3

    Locale ID: 1033

    Additional information about the problem:

    BCCode: a

    BCP1: FFFFFFFA8003867C

    BCP2: 0000000000000002

    BCP3: 0000000000000001

    BCP4: FFFFF80003282D2F

    OS Version: 6_1_7600

    Service Pack: 0_0

    Product: 768_1

    Files that help describe the problem:

    C:\Windows\Minidump\070210-37221-01.dmp

    C:\Users\Gary\AppData\Local\Temp\WER-72010-0.sysdata.xml

     

    Is this serious, and if so, is there a fix?

    Friday, July 2, 2010 2:28 PM

Answers

All replies

  • This is a forum for Exchange server issues. Try posting in this forum.

     

    http://social.technet.microsoft.com/Forums/en-US/category/w7itpro


    Mark Morowczynski|MCT| MCSE 2003:Messaging, Security|MCITP:EMA 2K7,EDA Win 7,ES,SA,EA|MCTS:Windows Mobile Admin|Security+|http://almostdailytech.com
    • Marked as answer by Allen Song Tuesday, July 6, 2010 9:02 AM
    Friday, July 2, 2010 6:20 PM
  • Hi Maxo

    I suggest that you first backup your data and then make sure you've got access to
    another computer so you can contact us if problems arise. Then make a System
    Restore point (so you can restore the system using the Vista/Windows 7 Startup
    Repair feature).

    In Windows 7 you can make a Startup Repair disk by going
    to Start....All Programs...Maintenance...Create a System Repair Disc - with
    Windows Vista you'll have to use your installation disk or the "Repair your
    computer" option at the top of the Safe Mode menu .

    Then, here's the
    procedure:
    - Go to Start and type in "verifier" (without the quotes) and press Enter
    -
    Select "Create custom settings (for code developers)" and click "Next"
    -
    Select "Select individual settings from a full list" and click "Next"
    -
    Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
    -
    Select "Select driver names
    from a list" and click "Next"
    Then select all drivers NOT provided by Microsoft and click
    "Next"
    - Select "Finish" on the next page.

    Reboot the system and wait
    for it to crash to the Blue Screen. Continue to use your system normally, and if
    you know what causes the crash, do that repeatedly. The objective here is to get
    the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then
    let it run for at least 36 hours of continuous operation (an estimate on my
    part).

    If you can't get into Windows because it crashes too soon, try it
    in Safe Mode.
    If you can't get into Safe Mode, try using System Restore from
    your installation DVD to set the system back to the previous restore point that
    you created.
    Driver Verifier - Enable and Disable

    Shijin


    Shijin Prasad

    Tuesday, August 14, 2012 11:31 AM