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Call disconnected because the hold failed RRS feed

  • Question

  • When receiving a call and then transferring the call somewhere else, it disconnects and a message pops up saying "call disconnected because the hold failed"

    The issue doesnt happen often but it does happen every now and again

    Is this a Skype issue or did the one that was being put on hold disconnect themselves?

    Thanks!

    Friday, April 26, 2019 3:25 AM

All replies

  • Hi,

     

    How many users have this issue, all users or specific user?

    If it appears to all users, would suggest you to check the PBX configuration and make sure they have been properly configured.

     

    Did you make any changes before the issue occur?

    Have you check if there is any event error reported in "Event Viewer" of mediation server?

    Does the call drop happens to SFB Windows desktop client or any phone devices, like Polycom or anything else?

    Kind regards,

    Calvin Liu


    Please remember to mark the reply as an answer if you find it is helpful. It will assist others who has similar issue. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

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    • Proposed as answer by woshixiaobai Friday, May 3, 2019 8:34 AM
    Monday, April 29, 2019 6:02 AM
  • Hi,

     

    Are there any update for this issue? If the reply is helpful to you, please try to mark it as an answer, this will make answer searching in the forum easier and be beneficial to other community members as well. :)

    Kind regards,

    Calvin Liu


    Please remember to mark the reply as an answer if you find it is helpful. It will assist others who has similar issue. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Monday, May 6, 2019 9:46 AM