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CX600 Lync phone suddenly not working RRS feed

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    Few users report cx600 no tone or no sound when dial call. 1/3 users report problem but 2/3 users are work fine.

    Lync phone registration is fine, no logout status on report problem users phones.

    Any advise?

    Thanks.


    • Edited by JohnHK215 Monday, January 9, 2017 6:34 PM Update
    Monday, January 9, 2017 6:34 PM

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    Hi Mick,

    Based on your description, 1/3 users had this issue, others were normal, so from my point of view, there is no issue with SFB server side.

    For this issue, please try the following troubleshooting steps:
    1. Use a normal user sign in the affected IP phone, test if there is the same issue.
    2. Try to update IP phone’s firmware to the latest.
    3. If the issue persists, please try to reset your IP phone and test again.

    Hope this reply is helpful to you.

    Regards,

    Alice Wang

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Alice-Wang Monday, January 16, 2017 9:37 AM
    • Marked as answer by JohnHK215 Monday, January 23, 2017 1:38 PM
    Tuesday, January 10, 2017 8:19 AM

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    Hi.

    I think, first of all you shuld be analyze log Lync Phone and Servers.

    Enable Remote Log Access

    How do I analyze log files off Polycom phones?

    MCITP, MCSE. Regards, Oleg

    Monday, January 9, 2017 6:40 PM
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    Hi Oleg,

    Thanks.

    I do send log to the front end server on the phone.

    And use LPE log viewer to view the log but I don't know how do I start? Which filter should I do?


    • Edited by JohnHK215 Monday, January 9, 2017 8:51 PM Update
    Monday, January 9, 2017 8:45 PM
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    Hi Mick,

    Based on your description, 1/3 users had this issue, others were normal, so from my point of view, there is no issue with SFB server side.

    For this issue, please try the following troubleshooting steps:
    1. Use a normal user sign in the affected IP phone, test if there is the same issue.
    2. Try to update IP phone’s firmware to the latest.
    3. If the issue persists, please try to reset your IP phone and test again.

    Hope this reply is helpful to you.

    Regards,

    Alice Wang

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Alice-Wang Monday, January 16, 2017 9:37 AM
    • Marked as answer by JohnHK215 Monday, January 23, 2017 1:38 PM
    Tuesday, January 10, 2017 8:19 AM