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SCDPM - agent communication problem RRS feed

  • Question

  • I just stood up a SCDPM 2012 SP1 server and I am having an issue pushing an agent.  I suspect that it is a firewall issue in the datacenter, between different subnets, but I am trying to verify that.  I have been using a helpful guide that I found http://blogs.technet.com/b/dpm/archive/2012/02/06/data-protection-manager-agent-network-troubleshooting.aspx .  I seem to be OK going from the DPM server to the computer I want to protect, but there seems to be an error communicating back.  Should I have a successful WBEMTEST going from the protected server to the DPM server?  That part fails.  I pre-installed the agent to try and see if that was the issue, but it's still not working.

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    Event Logs:

    On the DPM server:

    1)In the DPM Alerts application Windows log - The agent operation failed because the DPM Agent Coordinator service on <to be protected server> did not respond: (ID: 324)

    2)In the DPM console I get - Error - the protection agent operation on <to be protected server> failed because the servcie did not respond.  One of the recommended actions is to look at the log on the protected server.

    On the protected server:

    1)In the System logs - DCOM was unable to communicate with the computer <DPM server> using any of the configured protocols.

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    Here is the firewall request I put through... does this communication look correct?

    Source:  DPM  / Target:  Protected / Port TCP 135

    Source:  Protected / Target:  DPM / Port RPC Dynamic 1024-65535

    Allow bi-directional communication between the source DPM server to the target server on 5718/TCP, 5719/TCP, 445/TCP

    Let me know if I can provide anymore information

    Monday, September 16, 2013 6:11 PM

All replies

  • Hi

    If you disable the windows firewall does it communicate?

    I see this is an old post, did you come right?

    Friday, August 8, 2014 12:14 PM