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driver power state failure (BSOD) RRS feed

  • Question

  • I have a new Dell XPS 15 running Windows 7.  From day 1, it has given me BSOD errors at least once a week (sometimes twice).  Dell says it is definitely a software issue.  But, they cannot tell me which software is causing it.  Can you help?

     

    Minidump files are here - http://cid-bdfa3a7f8076525f.office.live.com/browse.aspx/Minidump?Bsrc=EMSHOO&Bpub=SN.Notifications

    Thank you.

    Thursday, March 10, 2011 6:00 PM

Answers

  • DRIVER_POWER_STATE_FAILURE (9f)
    A driver is causing an inconsistent power state.
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time

    fffff800`045dd6f8 fffff800`03128273 nt!KeBugCheckEx
    fffff800`045dd700 fffff800`030c529e nt! ?? ::FNODOBFM::`string'+0x292b0
    fffff800`045dd7a0 fffff800`030c4dd6 nt!KiProcessTimerDpcTable+0x66
    fffff800`045dd810 fffff800`030c54be nt!KiProcessExpiredTimerList+0xc6
    fffff800`045dde60 fffff800`030c4cb7 nt!KiTimerExpiration+0x1be
    fffff800`045ddf00 fffff800`030bf865 nt!KiRetireDpcList+0x277
    fffff800`045ddfb0 fffff800`030bf67c nt!KxRetireDpcList+0x5
    fffff880`0d968be0 00000000`00000000 nt!KiDispatchInterruptContinue

    Irp is active with 111 stacks 4 is current (= 00000000)
     No Mdl: No System Buffer: Thread 00000000:  Too many Irp stacks to be believed (>30)!!

    IMAGE_NAME:  Unknown_Image

    FAILURE_BUCKET_ID:  X64_0x9F_3_ANALYSIS_INCONCLUSIVE

    DRIVER_POWER_STATE_FAILURE (9f)
    A driver is causing an inconsistent power state.
    Arguments:
    Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
        subsystem.
    Arg2: 0000000000000258, Timeout in seconds.

    fffff880`033b6660 fffff800`030cd992 nt!KiSwapContext+0x7a
    fffff880`033b67a0 fffff800`030cfcff nt!KiCommitThreadWait+0x1d2
    fffff880`033b6830 fffff800`033fb249 nt!KeWaitForSingleObject+0x19f
    fffff880`033b68d0 fffff800`034b1161 nt! ?? ::NNGAKEGL::`string'+0x17eec
    fffff880`033b6940 fffff800`034abbd8 nt!IopRemoveDevice+0x101
    fffff880`033b6a00 fffff800`034b0ca7 nt!PnpSurpriseRemoveLockedDeviceNode+0x128
    fffff880`033b6a40 fffff800`034b0dc0 nt!PnpDeleteLockedDeviceNode+0x37
    fffff880`033b6a70 fffff800`03540d6f nt!PnpDeleteLockedDeviceNodes+0xa0
    fffff880`033b6ae0 fffff800`0354192c nt!PnpProcessQueryRemoveAndEject+0x6cf
    fffff880`033b6c20 fffff800`0342ca1c nt!PnpProcessTargetDeviceEvent+0x4c
    fffff880`033b6c50 fffff800`030d3961 nt! ?? ::NNGAKEGL::`string'+0x58b2b
    fffff880`033b6cb0 fffff800`033697c6 nt!ExpWorkerThread+0x111
    fffff880`033b6d40 fffff800`030a4c26 nt!PspSystemThreadStartup+0x5a
    fffff880`033b6d80 00000000`00000000 nt!KxStartSystemThread+0x16

    IMAGE_NAME:  Unknown_Image

    FAILURE_BUCKET_ID:  X64_0x9F_4_ANALYSIS_INCONCLUSIVE


    Try to install the Windows 7 Sp1 and update all older drivers:

    BrSerIb.sys  Tue Jan 22 06:01:55 2008
    BrUsbSIb.sys Tue Jan 22 06:01:51 2008
    CM10864.sys  Fri Jan 04 06:50:54 2008
    GEARAspiWDM.sys Mon May 18 14:17:04 2009
    pnetmdm64.sys Wed Mar 07 19:13:19 2007

    is this the latest BIOS?

    BiosVersion = A04
    BiosReleaseDate = 11/26/2010
    SystemManufacturer = Dell Inc.
    SystemProductName = XPS L501X 


    André


    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    • Marked as answer by Cloud_TS Saturday, March 26, 2011 4:59 AM
    Wednesday, March 16, 2011 2:50 PM

All replies

  • Hi Gary,

    DRIVER_POWER_STATE_FAILURE (9f)
    A driver is causing an inconsistent power state.
    Arguments:
    Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
        subsystem.

    FAILURE_BUCKET_ID:  X64_0x9F_4_ser2pl64_IMAGE_nusb3hub.sys

    BUCKET_ID:  X64_0x9F_4_ser2pl64 _IMAGE_nusb3hub.sys

    >[ 16, 2]   0 e1 fffffa80097ed3c0 00000000 fffff8800b7e4b70-00000000 Success Error Cancel pending
              Unable to load image \SystemRoot\system32\DRIVERS\ser2pl64.sys , Win32 error 0n2
    *** WARNING: Unable to verify timestamp for ser2pl64.sys
    *** ERROR: Module load completed but symbols could not be loaded for ser2pl64.sys
     \Driver\Ser2pl     serenum!Serenum_FDOPowerComplete
                Args: 00041100 00000001 00000001 00000002
     [ 16, 2]   0 e1 fffffa800aa8e860 00000000 fffff800030610b0-fffffa800495c870 Success Error Cancel pending
               \Driver\Serenum    nt!IopUnloadSafeCompletion
                Args: 00041100 00000001 00000001 00000002

        Image path: \SystemRoot\system32\DRIVERS\ser2pl64.sys
        Image name: ser2pl64.sys
        Timestamp:        Fri Jul 17 11:14:48 2009

    Update this USB to Serial device driver.


    André


    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    • Proposed as answer by Andre.Ziegler Thursday, March 10, 2011 8:38 PM
    • Marked as answer by Cloud_TS Monday, March 14, 2011 7:33 AM
    • Unmarked as answer by gdlnola Wednesday, March 16, 2011 11:40 AM
    Thursday, March 10, 2011 8:38 PM
  • Thank you.  What is this driver and where can I find it?  I don't use a USB to Serial device.  Can I just delete it?  Or is it easier to update the driver?

     

    Thursday, March 10, 2011 9:25 PM
  • Do you use a device from Prolific? if yes, get the latest drivers from here:

    http://www.prolific.com.tw/eng/downloads.asp?ID=31

    If you don't use it, disable the device in the device manager.


    André


    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    Thursday, March 10, 2011 9:37 PM
  • That seems to have done it.  I have not had a BSOd in 4 days.  But, sometimes it goes a week without one.  So, I'll keep an eye on it and reply back if I have additional issues.  THANK YOU!
    Monday, March 14, 2011 12:07 PM
  • Unfortunately, the problem continues.  I have added the minidump files from yesterdays 2 BSOD crashes here

    http://cid-bdfa3a7f8076525f.office.live.com/browse.aspx/Minidump?Bsrc=EMSHOO&Bpub=SN.Notifications

     

    Please let me know if you can determine what driver is causing the crashes.

     

    Thank you.

    Wednesday, March 16, 2011 11:50 AM
  • DRIVER_POWER_STATE_FAILURE (9f)
    A driver is causing an inconsistent power state.
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time

    fffff800`045dd6f8 fffff800`03128273 nt!KeBugCheckEx
    fffff800`045dd700 fffff800`030c529e nt! ?? ::FNODOBFM::`string'+0x292b0
    fffff800`045dd7a0 fffff800`030c4dd6 nt!KiProcessTimerDpcTable+0x66
    fffff800`045dd810 fffff800`030c54be nt!KiProcessExpiredTimerList+0xc6
    fffff800`045dde60 fffff800`030c4cb7 nt!KiTimerExpiration+0x1be
    fffff800`045ddf00 fffff800`030bf865 nt!KiRetireDpcList+0x277
    fffff800`045ddfb0 fffff800`030bf67c nt!KxRetireDpcList+0x5
    fffff880`0d968be0 00000000`00000000 nt!KiDispatchInterruptContinue

    Irp is active with 111 stacks 4 is current (= 00000000)
     No Mdl: No System Buffer: Thread 00000000:  Too many Irp stacks to be believed (>30)!!

    IMAGE_NAME:  Unknown_Image

    FAILURE_BUCKET_ID:  X64_0x9F_3_ANALYSIS_INCONCLUSIVE

    DRIVER_POWER_STATE_FAILURE (9f)
    A driver is causing an inconsistent power state.
    Arguments:
    Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
        subsystem.
    Arg2: 0000000000000258, Timeout in seconds.

    fffff880`033b6660 fffff800`030cd992 nt!KiSwapContext+0x7a
    fffff880`033b67a0 fffff800`030cfcff nt!KiCommitThreadWait+0x1d2
    fffff880`033b6830 fffff800`033fb249 nt!KeWaitForSingleObject+0x19f
    fffff880`033b68d0 fffff800`034b1161 nt! ?? ::NNGAKEGL::`string'+0x17eec
    fffff880`033b6940 fffff800`034abbd8 nt!IopRemoveDevice+0x101
    fffff880`033b6a00 fffff800`034b0ca7 nt!PnpSurpriseRemoveLockedDeviceNode+0x128
    fffff880`033b6a40 fffff800`034b0dc0 nt!PnpDeleteLockedDeviceNode+0x37
    fffff880`033b6a70 fffff800`03540d6f nt!PnpDeleteLockedDeviceNodes+0xa0
    fffff880`033b6ae0 fffff800`0354192c nt!PnpProcessQueryRemoveAndEject+0x6cf
    fffff880`033b6c20 fffff800`0342ca1c nt!PnpProcessTargetDeviceEvent+0x4c
    fffff880`033b6c50 fffff800`030d3961 nt! ?? ::NNGAKEGL::`string'+0x58b2b
    fffff880`033b6cb0 fffff800`033697c6 nt!ExpWorkerThread+0x111
    fffff880`033b6d40 fffff800`030a4c26 nt!PspSystemThreadStartup+0x5a
    fffff880`033b6d80 00000000`00000000 nt!KxStartSystemThread+0x16

    IMAGE_NAME:  Unknown_Image

    FAILURE_BUCKET_ID:  X64_0x9F_4_ANALYSIS_INCONCLUSIVE


    Try to install the Windows 7 Sp1 and update all older drivers:

    BrSerIb.sys  Tue Jan 22 06:01:55 2008
    BrUsbSIb.sys Tue Jan 22 06:01:51 2008
    CM10864.sys  Fri Jan 04 06:50:54 2008
    GEARAspiWDM.sys Mon May 18 14:17:04 2009
    pnetmdm64.sys Wed Mar 07 19:13:19 2007

    is this the latest BIOS?

    BiosVersion = A04
    BiosReleaseDate = 11/26/2010
    SystemManufacturer = Dell Inc.
    SystemProductName = XPS L501X 


    André


    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    • Marked as answer by Cloud_TS Saturday, March 26, 2011 4:59 AM
    Wednesday, March 16, 2011 2:50 PM