Retention Policy Issue: missed conversation message from Lync 2013 being tagged with voice mail default policy tag RRS feed

  • Question

  • After applying Service Pack 3 to Exchange 2010 and Update Rollup 6, we are still experiencing issues related to message tagging with a voice mail default policy tag applied.  The corrections listed in SP3-Update Rollup 2 corrected most of our issues, but I cannot stop missed conversations from Lync from being tagged with the voicemail default policy tag when a retention policy is applied.  It will not put an expiration on the message, but it still displays the title of the tag.  This was exactly what would happen to all items that do not have a retention policy tag applied prior to us applying SP3 and UR6.  I've removed all of the tags, ran managed folder assistant against test accounts, and reapplied new tags, but ended with same results.  Any help would be great on trying to correct this.  Thanks.

    • Edited by rbrackey2 Monday, June 16, 2014 4:24 PM
    Monday, June 16, 2014 4:19 PM

All replies

  • Hi,

    Please run following command on EMS to verify whether there is any related retention policy tag:

    Get-RetentionPolicyTag | FL




    Mavis Huang
    TechNet Community Support

    Tuesday, June 17, 2014 12:25 PM
  • Yes, we have multiple retention tags being applied to our test group.  The problem is that with the voice mail DPT applied, the tagging *should* only be visible on IPM.Note.Microsoft.Voicemail* items only, but we are mysteriously seeing the tag being visible on Lync missed conversation messages, which are IPM.Note.Microsoft.Missed.

    -------Retention Policy Tags--------

    1. Conversation History Folder: 7 days, permanently delete

    2. Deleted Items Folder:  7 days, permanently delete

    3. Junk Mail Folder:  7 days, permanently delete

    4. Sync Issues Folder:  7 days, permanently delete

    -------Default Policy Tags--------

    1. Voice mails:  45 days, permanently delete  (created via EMS with command:  New-RetentionPolicyTag -Name “Voice Mail Retention” -Type All -MessageClass Voicemail -AgeLimitForRetention 45 -RetentionAction PermanentlyDelete)

    Tuesday, June 17, 2014 1:02 PM
  • We also just noticed today that the voicemail default policy tag is visible on a standard email (IPM.Note) once you move it to any other folder in the mailbox.  It takes a bit of time (or restarting Outlook), but it will eventually show.

    1. Standard email comes in to the Inbox.  No tag is visible.

    2. Move this email to a subfolder.  The message will now have the voice mail default tag stamped on it.

    3. Moving the email back to the inbox does not release/remove the tag.  It is now permanently visible unless we delete the voice mail DPT from Exchange, let Managed Folder Assistant thoroughly run, then create a new voice mail DPT and apply it back to the mailboxes.

    • Edited by rbrackey2 Tuesday, June 17, 2014 5:33 PM
    Tuesday, June 17, 2014 5:19 PM