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  • Question

  • why can't I see trash folder or spam folder.................same question I have asked multiple times

    Friday, September 15, 2017 3:08 AM

All replies

  • Hi Rod

    have you tried to start Outlook with the switch resetfolder: Outlook.exe /resetfolders?

    https://www.howto-outlook.com/howto/commandlineswitches.htm

    Regards

    Joerg

    • Proposed as answer by Steve Fan Friday, September 22, 2017 9:30 AM
    Friday, September 15, 2017 5:55 AM
  • Hello,

    Could you tell us which type of email account are you using? Exchange, POP3 or IMAP?

    Can you see the trash or spam folder if we log onto the webmail interface of your email account?

    If Joerg's suggestion doesn't work, we may also consider to run the MFCMAPI tool and verify that whether the folder is hidden. For your reference:

    https://www.howto-outlook.com/howto/hidemovedeletemfcmapi.htm

    (Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.)

    Hope this helps.

    Regards,

    Steve Fan


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    • Proposed as answer by Steve Fan Friday, September 22, 2017 9:30 AM
    Friday, September 15, 2017 9:35 AM