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Windows 10 restarting any time RRS feed

  • Question

  • I tried install windows 10 tp 32 bit on my PC

    Specs:

    AMD Athlon 64 X2 dual Core 3800+

    Nvidia Geforce 9800 GTX+

    RAM 4 GB

    HDD WDC 200 GB

    HDD Samsung 750 GB

    Power 500W (I don't know a company name )

    Anyway after installation computer restarting that's OK but when I sign in to my windows account computer working few seconds (sometimes longer sometimes not) and restarting i thing it's problem with my CPU but i using windows 8 on my PC and i haven't any problems windows 8.1 working perfect other operating systems working great only problem with windows 10.

    I used windows 10 build 9926 download from Microsoft website Please help me because I don't know what to do ;(

    I tested this OS on my laptop and working perfect so problem is only on my PC thank you for any answers

    PS Apologize for my english

    Friday, April 17, 2015 10:01 AM

Answers

  • I checked and I have problem with my PC when i started installation everything was nicely to first restart after when system started checking devices the problem happen, next restart when I tried to log in to my account and another when system started Install modern apps.

    Same situation is with Windows 8.1 a can't install because windows restarting every time when checking devices.

    Windows 7 and windows 8 working perfect.

    I have 2 different hard drivers and I installed windows on both but problem is same.

    I found information about my CPU AMD Athlon X2 3800+ because isn't supported by windows 8.1 and win 10. Of course I used Windows 32 bit. Anyway I thinking buy a mainboard with Intel CPU so I thing then problem will be solved.

    Friday, April 17, 2015 8:11 PM

All replies

  • Hi alastisuk,

    Just out of interest, are you getting any BSODs or is the computer just restarting? I am assuming you are getting a Critical Kernel-Power Event ID 41 in the Event Log, am I correct?

    Could you please refer to this link:

    https://msdn.microsoft.com/en-US/library/windows/hardware/ff551063(v=vs.85).aspx

    Analyse the contents of the Minidumps located in: C:\Windows\minidump

    Use the Microsoft Symbol Server to obtain debug symbol files:

    https://support.microsoft.com/en-us/kb/311503

    I had a very similar issue with a freshly built Windows 8.1 PC just over a year ago and, you may not believe this, but it turned out to be the wireless driver! Naturally, this was the last thing I expected it to be! I would still advise running all the usual hardware diagnostics (e.g. Memtest86+, etc.)


    Best regards,

    Please remember to mark the replies as helpful if they help, or as answers if they answer your question. Please also unmark the answers if they provide no help.

    Zach Roberts
    Independent Microsoft Community Support Advisor
    Disclaimer: I don't work for Microsoft. Any advice given is my own and does not represent Microsoft.

    Follow me on Twitter: @WindowsZach


    • Edited by --Zach Friday, April 17, 2015 10:06 AM
    Friday, April 17, 2015 10:05 AM
  • Hi Zach, thank you for your replay.

    I don't getting any BSOD just restart and nothing more (it's look like when you pushing restart button) and doesn't matter it's sign in screen or when i see a desktop screen  and same problem is on safe mode and i can't do anything because restart is between 5 to 25 second after windows starts

    and I know my CPU is not supported but I installed 32 bit version so should work

    Friday, April 17, 2015 11:30 AM
  • Hi alastisuk,

    Can you by any chance take your hard drive out of your machine and put it into another, working machine? If so, use your working machine's operating system to access the files stored on the hard drive from the problematic machine, grab the minidump and download/install the linked utilities to analyse the crash dumps (see my first response to this post).

    Alternatively, you may be able to use a Linux Live CD to grab the crash dumps. You will still need access to another working Windows machine to install/run the necessary diagnostic tools.


    Best regards,

    Please remember to mark the replies as helpful if they help, or as answers if they answer your question. Please also unmark the answers if they provide no help.

    Zach Roberts
    Independent Microsoft Community Support Advisor
    Disclaimer: I don't work for Microsoft. Any advice given is my own and does not represent Microsoft.

    Follow me on Twitter: @WindowsZach


    • Edited by --Zach Friday, April 17, 2015 11:58 AM
    Friday, April 17, 2015 11:53 AM
  • I'm Sorry but that's impossible because one PC and one laptop and i can't install anything because before I'll start installation of any tools PC will restart.

    But if I try install windows 10 build higher then 9926 it's can change anything?

     
    Friday, April 17, 2015 12:08 PM
  • Hi alastisuk,

    Is there anything stopping you from using a Linux Live CD to boot from on the PC you're having issues with? If you can grab the Minidump files this way, you can then use your laptop to install/run the diagnostic tools.

    However, do remember that Windows 10 is still in development and if there's a later version than the one you've currently got installed you should definitely try to install the latest version which undoubtedly contains bug fixes.


    Best regards,

    Please remember to mark the replies as helpful if they help, or as answers if they answer your question. Please also unmark the answers if they provide no help.

    Zach Roberts
    Independent Microsoft Community Support Advisor
    Disclaimer: I don't work for Microsoft. Any advice given is my own and does not represent Microsoft.

    Follow me on Twitter: @WindowsZach

    Friday, April 17, 2015 12:11 PM
  • You may be expecting too much of the average user.

    Wanikiya and Dyami--Team Zigzag

    Friday, April 17, 2015 12:15 PM
    Moderator
  • Ok thanks, so I will reinstall windows 10 to higher build and i check what's happen then I use linux boot cd and i try use the diagnostic tools thanks for you assist :) after my diagnostic i let you know whats happen :)
    Friday, April 17, 2015 12:16 PM
  • Although I see your point ZigZag, the average user wouldn't normally be installing a development version of Windows designed for technically-minded people hence the name "Tech Preview". For that reason I took the approach of assuming that the OP was technically sufficient to perform the above tasks. Thanks, alastisuk, let us know how it goes.


    Best regards,

    Please remember to mark the replies as helpful if they help, or as answers if they answer your question. Please also unmark the answers if they provide no help.

    Zach Roberts
    Independent Microsoft Community Support Advisor
    Disclaimer: I don't work for Microsoft. Any advice given is my own and does not represent Microsoft.

    Follow me on Twitter: @WindowsZach


    • Edited by --Zach Friday, April 17, 2015 12:23 PM
    Friday, April 17, 2015 12:23 PM
  • Beg to disagree.  It is a public beta and from the OP posts I still suspect PE/LINUX would be well outside their skill set.  We are here to help them at their skill level as you will see when you have been here a while.

    Wanikiya and Dyami--Team Zigzag

    Friday, April 17, 2015 12:26 PM
    Moderator
  • I agree, I'm not a specialist but windows is my passion and i like to now what is new in windows 10

    i have computer store and when customers asking (I had a situation like this )what changed in windows 10 i can't tell them "I don't know" so i trying to have so informations what i selling and i know the windows 10 is coming soon

    Friday, April 17, 2015 12:43 PM
  • I checked and I have problem with my PC when i started installation everything was nicely to first restart after when system started checking devices the problem happen, next restart when I tried to log in to my account and another when system started Install modern apps.

    Same situation is with Windows 8.1 a can't install because windows restarting every time when checking devices.

    Windows 7 and windows 8 working perfect.

    I have 2 different hard drivers and I installed windows on both but problem is same.

    I found information about my CPU AMD Athlon X2 3800+ because isn't supported by windows 8.1 and win 10. Of course I used Windows 32 bit. Anyway I thinking buy a mainboard with Intel CPU so I thing then problem will be solved.

    Friday, April 17, 2015 8:11 PM