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Windows 8.1 Computer won't wake up from sleep without powering off and back on RRS feed

  • Question

  • I have a HP PC at work running Windows 8.1.  When I leave work I sign off, and then through a VPN connection use a remote desktop connection to login from home at night or over the weekend.  this only works for a day or two, and then I can no longer remote connect to my PC, and when I return to my desk I have to hold the power button in until the PC shuts down, and then turn it on.  Nothing will wake it up.  I have the power setting set so the hard drive never sleeps or hibernates.  What am I missing that would allow me to remote connect to my PC.  I need to be able to do this even if I am not at my desk for several days, even a couple of weeks.  This was never a problem before I installed Windows 8.1 

    Any ideas?

    Jay

    Monday, February 17, 2014 9:48 PM

Answers

  • I finally solved this issue for myself by going under Power Options, Advanced settings, USB settings, and disabling USB selective suspend setting.
    Thursday, July 3, 2014 11:56 PM
  • The problem was not Windows update or settings, it was one of my ram stick. Only a cohencidence with Windows update. I used memtest to test my memory, there is the link : http://www.memtest.org/
    Wednesday, June 11, 2014 5:20 PM

All replies

  • Hi,

    Please make sure that the power plan is set as Never sleep:

    Power option -> Change plan settings -> “Put the computer to sleep” -> Never

    Also, for the issue about not waking up from sleep, you can refer to this link:

    How to fix a computer that cannot wake up from sleep or standby mode

    http://www.geeksinphoenix.com/blog/post/2013/07/14/How-to-fix-a-computer-that-cannot-wake-up-from-sleep-or-standby-mode.aspx

    If it persists, please run this command:

    powercfg -energy

    Please upload your energy report here for my research and the event log.

    Hope these could be helpful.


    Kate Li
    TechNet Community Support

    Wednesday, February 19, 2014 3:18 AM
  • Hi,

    All power settings are set to never sleep or hibernate.  Here is the energy report.

    <!DOCTYPE html>

    <!-- saved from url=(0016)http://localhost -->

    <html xmlns:msxsl="urn:schemas-microsoft-com:xslt" xmlns:eew="http://schemas.microsoft.com/energy/2007"><head><META http-equiv="Content-Type" content="text/html"><style>                                        body {                        font-family: Verdana, Arial, Helvetica, sans-serif;                         font-size: x-small;                         margin-right:1.5em}                    .log-entry {margin-bottom:1em;}                                        .error-log-entry {background-color:#ffcccc; padding:4pt;}                                        .warning-log-entry {background-color:#ffffc6; padding:4pt;}                                        .info-log-entry {background-color:#ffffff; padding:4pt;}                                        .log-entry-header {font-weight:bold;}                    .log-entry-content {margin: 2pt; }                                        .expander  {                        display: block;                         left: 0em;                         width: 1em;                         float: left;                         color:red;                         font-family:'Courier New';                         font-weight:bold;                         text-decoration:none;                        padding-top:6pt;}                    td {                        font-size:x-small;                        font-weight: bold;                    }                    .log-entry-content table {;                    }                    .log-entry-content td {                        padding: 3pt;                    }                    .detail-name {                        font-weight:normal;                    }                </style></head><body class="st"><h2>Power Efficiency Diagnostics Report</h2><table><tr><td class="detail-name">Computer Name</td><td>DIS-OFF-JBYER</td></tr><tr><td class="detail-name">Scan Time</td><td>2014-02-21T20:31:04Z</td></tr><tr><td class="detail-name">Scan Duration</td><td>60 seconds               </td></tr><tr><td class="detail-name">System Manufacturer</td><td>Hewlett-Packard</td></tr><tr><td class="detail-name">System Product Name</td><td>HP Compaq 6200 Pro SFF PC</td></tr><tr><td class="detail-name">BIOS Date</td><td>06/09/2011</td></tr><tr><td class="detail-name">BIOS Version</td><td>J01 v02.06</td></tr><tr><td class="detail-name">OS Build</td><td>9600</td></tr><tr><td class="detail-name">Platform Role</td><td>PlatformRoleWorkstation</td></tr><tr><td class="detail-name">Plugged In</td><td>true</td></tr><tr><td class="detail-name">Process Count</td><td>57</td></tr><tr><td class="detail-name">Thread Count</td><td>784</td></tr><tr><td class="detail-name">Report GUID</td><td>                   {14278220-ea2b-4657-9877-2ea21cab3b95}               </td></tr></table><h3>Analysis Results</h3><h4>Errors</h4><div class="log-entry"><div class="                            error-log-entry                        "><div class="log-entry-header">Power Policy:Power Plan Personality is High Performance (Plugged In)</div><div class="log-entry-content"><div class="log-entry-description">The current power plan personality is High Performance when the system is plugged in.</div><span></span></div></div></div><div class="log-entry"><div class="                            error-log-entry                        "><div class="log-entry-header">Power Policy:Sleep timeout is disabled (Plugged In)</div><div class="log-entry-content"><div class="log-entry-description">The computer is not configured to automatically sleep after a period of inactivity.</div><span></span></div></div></div><div class="log-entry"><div class="                            error-log-entry                        "><div class="log-entry-header">Power Policy:Minimum processor performance state is 100% (Plugged In)</div><div class="log-entry-content"><div class="log-entry-description">The processor is not configured to automatically reduce power consumption based on activity.</div><span></span></div></div></div><div class="log-entry"><div class="                            error-log-entry                        "><div class="log-entry-header">Power Policy:PCI Express ASPM is disabled (Plugged In)</div><div class="log-entry-content"><div class="log-entry-description">The current power policy for PCI Express Active State Power Management (ASPM) is configured to Off.</div><span></span></div></div></div><div class="log-entry"><div class="                            error-log-entry                        "><div class="log-entry-header">System Availability Requests:System Required Request</div><div class="log-entry-content"><div class="log-entry-description">The device or driver has made a request to prevent the system from automatically entering sleep.</div><table><tr><td><span class="detail-name">Driver Name</span></td><td>\FileSystem\rdbss</td></tr></table><span></span></div></div></div><div class="log-entry"><div class="                            error-log-entry                        "><div class="log-entry-header">System Availability Requests:System Required Request</div><div class="log-entry-content"><div class="log-entry-description">The device or driver has made a request to prevent the system from automatically entering sleep.</div><table><tr><td><span class="detail-name">Driver Name</span></td><td>\FileSystem\rdbss</td></tr></table><span></span></div></div></div><div class="log-entry"><div class="                            error-log-entry                        "><div class="log-entry-header">System Availability Requests:System Required Request</div><div class="log-entry-content"><div class="log-entry-description">The device or driver has made a request to prevent the system from automatically entering sleep.</div><table><tr><td><span class="detail-name">Driver Name</span></td><td>\FileSystem\rdbss</td></tr></table><span></span></div></div></div><div class="log-entry"><div class="                            error-log-entry                        "><div class="log-entry-header">System Availability Requests:System Required Request</div><div class="log-entry-content"><div class="log-entry-description">The device or driver has made a request to prevent the system from automatically entering sleep.</div><table><tr><td><span class="detail-name">Driver Name</span></td><td>\FileSystem\rdbss</td></tr></table><span></span></div></div></div><div class="log-entry"><div class="                            error-log-entry                        "><div class="log-entry-header">System Availability Requests:System Required Request</div><div class="log-entry-content"><div class="log-entry-description">The device or driver has made a request to prevent the system from automatically entering sleep.</div><table><tr><td><span class="detail-name">Driver Name</span></td><td>\FileSystem\rdbss</td></tr></table><span></span></div></div></div><div class="log-entry"><div class="                            error-log-entry                        "><div class="log-entry-header">USB Suspend:USB Device not Entering Selective Suspend</div><div class="log-entry-content"><div class="log-entry-description">This device did not enter the USB Selective Suspend state.  Processor power management may be prevented when this USB device is not in the Selective Suspend state.  Note that this issue will not prevent the system from sleeping.</div><table><tr><td><span class="detail-name">Device Name</span></td><td>USB Root Hub</td></tr><tr><td><span class="detail-name">Host Controller ID</span></td><td>PCI\VEN_8086&amp;DEV_1C2D</td></tr><tr><td><span class="detail-name">Host Controller Location</span></td><td>PCI bus 0, device 26, function 0</td></tr><tr><td><span class="detail-name">Device ID</span></td><td>USB\VID_8086&amp;PID_1C2D</td></tr><tr><td><span class="detail-name">Port Path</span></td><td></td></tr></table><span></span></div></div></div><div class="log-entry"><div class="                            error-log-entry                        "><div class="log-entry-header">USB Suspend:USB Device not Entering Selective Suspend</div><div class="log-entry-content"><div class="log-entry-description">This device did not enter the USB Selective Suspend state.  Processor power management may be prevented when this USB device is not in the Selective Suspend state.  Note that this issue will not prevent the system from sleeping.</div><table><tr><td><span class="detail-name">Device Name</span></td><td>Generic USB Hub</td></tr><tr><td><span class="detail-name">Host Controller ID</span></td><td>PCI\VEN_8086&amp;DEV_1C2D</td></tr><tr><td><span class="detail-name">Host Controller Location</span></td><td>PCI bus 0, device 26, function 0</td></tr><tr><td><span class="detail-name">Device ID</span></td><td>USB\VID_8087&amp;PID_0024</td></tr><tr><td><span class="detail-name">Port Path</span></td><td>1</td></tr></table><span></span></div></div></div><div class="log-entry"><div class="                            error-log-entry                        "><div class="log-entry-header">USB Suspend:USB Device not Entering Selective Suspend</div><div class="log-entry-content"><div class="log-entry-description">This device did not enter the USB Selective Suspend state.  Processor power management may be prevented when this USB device is not in the Selective Suspend state.  Note that this issue will not prevent the system from sleeping.</div><table><tr><td><span class="detail-name">Device Name</span></td><td>USB Input Device</td></tr><tr><td><span class="detail-name">Host Controller ID</span></td><td>PCI\VEN_8086&amp;DEV_1C2D</td></tr><tr><td><span class="detail-name">Host Controller Location</span></td><td>PCI bus 0, device 26, function 0</td></tr><tr><td><span class="detail-name">Device ID</span></td><td>USB\VID_046D&amp;PID_C06A</td></tr><tr><td><span class="detail-name">Port Path</span></td><td>1,1</td></tr></table><span></span></div></div></div><div class="log-entry"><div class="                            error-log-entry                        "><div class="log-entry-header">USB Suspend:USB Device not Entering Selective Suspend</div><div class="log-entry-content"><div class="log-entry-description">This device did not enter the USB Selective Suspend state.  Processor power management may be prevented when this USB device is not in the Selective Suspend state.  Note that this issue will not prevent the system from sleeping.</div><table><tr><td><span class="detail-name">Device Name</span></td><td>USB Input Device</td></tr><tr><td><span class="detail-name">Host Controller ID</span></td><td>PCI\VEN_8086&amp;DEV_1C2D</td></tr><tr><td><span class="detail-name">Host Controller Location</span></td><td>PCI bus 0, device 26, function 0</td></tr><tr><td><span class="detail-name">Device ID</span></td><td>USB\VID_03F0&amp;PID_0324</td></tr><tr><td><span class="detail-name">Port Path</span></td><td>1,3</td></tr></table><span></span></div></div></div><div class="log-entry"><div class="                            error-log-entry                        "><div class="log-entry-header">Device Drivers:</div><div class="log-entry-content"><div class="log-entry-description">Devices with missing or misconfigured drivers can increase power consumption.</div><table><tr><td><span class="detail-name">Device Name</span></td><td>Microsoft PS/2 Mouse</td></tr><tr><td><span class="detail-name">Device ID</span></td><td>ACPI\PNP0F03\4&amp;2BF6A00E&amp;0</td></tr><tr><td><span class="detail-name">Device Status</span></td><td>0x41802400</td></tr><tr><td><span class="detail-name">Device Problem Code</span></td><td>0x18</td></tr></table><span></span></div></div></div><div class="log-entry"><div class="                            error-log-entry                        "><div class="log-entry-header">Device Drivers:</div><div class="log-entry-content"><div class="log-entry-description">Devices with missing or misconfigured drivers can increase power consumption.</div><table><tr><td><span class="detail-name">Device Name</span></td><td>PCI Serial Port</td></tr><tr><td><span class="detail-name">Device ID</span></td><td>PCI\VEN_8086&amp;DEV_1C3D&amp;SUBSYS_1497103C&amp;REV_04\3&amp;11583659&amp;0&amp;B3</td></tr><tr><td><span class="detail-name">Device Status</span></td><td>0x1802400</td></tr><tr><td><span class="detail-name">Device Problem Code</span></td><td>0x1c</td></tr></table><span></span></div></div></div><div class="log-entry"><div class="                            error-log-entry                        "><div class="log-entry-header">Device Drivers:</div><div class="log-entry-content"><div class="log-entry-description">Devices with missing or misconfigured drivers can increase power consumption.</div><table><tr><td><span class="detail-name">Device Name</span></td><td>Standard PS/2 Keyboard</td></tr><tr><td><span class="detail-name">Device ID</span></td><td>ACPI\PNP0303\4&amp;2BF6A00E&amp;0</td></tr><tr><td><span class="detail-name">Device Status</span></td><td>0x41802400</td></tr><tr><td><span class="detail-name">Device Problem Code</span></td><td>0x18</td></tr></table><span></span></div></div></div><h4>Warnings</h4><div class="log-entry"><div class="                            warning-log-entry                        "><div class="log-entry-header">Power Policy:Display timeout is long (Plugged In)</div><div class="log-entry-content"><div class="log-entry-description">The display is configured to turn off after longer than 10 minutes.</div><table><tr><td><span class="detail-name">Timeout (seconds)</span></td><td>900</td></tr></table><span></span></div></div></div><div class="log-entry"><div class="                            warning-log-entry                        "><div class="log-entry-header">Power Policy:Dim timeout is long (Plugged In)</div><div class="log-entry-content"><div class="log-entry-description">The display is configured to automatically dim after longer than 10 minutes.</div><table><tr><td><span class="detail-name">Timeout (seconds)</span></td><td>885</td></tr></table><span></span></div></div></div><div class="log-entry"><div class="                            warning-log-entry                        "><div class="log-entry-header">Power Policy:Disk timeout is long (Plugged In)</div><div class="log-entry-content"><div class="log-entry-description">The disk is configured to turn off after longer than 30 minutes.</div><table><tr><td><span class="detail-name">Timeout (seconds)</span></td><td>599940</td></tr></table><span></span></div></div></div><div class="log-entry"><div class="                            warning-log-entry                        "><div class="log-entry-header">CPU Utilization:Processor utilization is moderate</div><div class="log-entry-content"><div class="log-entry-description">The average processor utilization during the trace was moderate.  The system will consume less power when the average processor utilization is very low.  Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.</div><table><tr><td><span class="detail-name">Average Utilization (%)</span></td><td>2.32</td></tr></table><span></span></div></div></div><div class="log-entry"><div class="                            warning-log-entry                        "><div class="log-entry-header">CPU Utilization:Individual process with significant processor utilization.</div><div class="log-entry-content"><div class="log-entry-description">This process is responsible for a significant portion of the total processor utilization recorded during the trace.</div><table><tr><td><span class="detail-name">Process Name</span></td><td>iexplore.exe</td></tr><tr><td><span class="detail-name">PID</span></td><td>3868</td></tr><tr><td><span class="detail-name">Average Utilization (%)</span></td><td>0.42</td></tr><tr><td><span class="detail-name">                    Module                </span></td><td><span class="detail-name">                    Average Module Utilization (%)                </span></td></tr><tr><td>\Device\HarddiskVolume4\Windows\SysWOW64\mshtml.dll</td><td>0.10</td></tr><tr><td>\Device\HarddiskVolume4\Windows\SysWOW64\igd10umd32.dll</td><td>0.07</td></tr><tr><td>\Device\HarddiskVolume4\Windows\SysWOW64\d2d1.dll</td><td>0.06</td></tr></table><span></span></div></div></div><div class="log-entry"><div class="                            warning-log-entry                        "><div class="log-entry-header">CPU Utilization:Individual process with significant processor utilization.</div><div class="log-entry-content"><div class="log-entry-description">This process is responsible for a significant portion of the total processor utilization recorded during the trace.</div><table><tr><td><span class="detail-name">Process Name</span></td><td>svchost.exe</td></tr><tr><td><span class="detail-name">PID</span></td><td>924</td></tr><tr><td><span class="detail-name">Average Utilization (%)</span></td><td>0.38</td></tr><tr><td><span class="detail-name">                    Module                </span></td><td><span class="detail-name">                    Average Module Utilization (%)                </span></td></tr><tr><td>\SystemRoot\system32\ntoskrnl.exe</td><td>0.19</td></tr><tr><td>\Device\HarddiskVolume4\Windows\System32\msvcrt.dll</td><td>0.05</td></tr><tr><td>\Device\HarddiskVolume4\Windows\System32\ntdll.dll</td><td>0.04</td></tr></table><span></span></div></div></div><div class="log-entry"><div class="                            warning-log-entry                        "><div class="log-entry-header">CPU Utilization:Individual process with significant processor utilization.</div><div class="log-entry-content"><div class="log-entry-description">This process is responsible for a significant portion of the total processor utilization recorded during the trace.</div><table><tr><td><span class="detail-name">Process Name</span></td><td>lnssatt.exe</td></tr><tr><td><span class="detail-name">PID</span></td><td>1672</td></tr><tr><td><span class="detail-name">Average Utilization (%)</span></td><td>0.28</td></tr><tr><td><span class="detail-name">                    Module                </span></td><td><span class="detail-name">                    Average Module Utilization (%)                </span></td></tr><tr><td>\Device\HarddiskVolume4\Windows\SysWOW64\msjet40.dll</td><td>0.08</td></tr><tr><td>\SystemRoot\system32\ntoskrnl.exe</td><td>0.06</td></tr><tr><td>\Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll</td><td>0.03</td></tr></table><span></span></div></div></div><h4>Information</h4><div class="log-entry"><div class="                            info-log-entry                        "><div class="log-entry-header">Platform Timer Resolution:Platform Timer Resolution</div><div class="log-entry-content"><div class="log-entry-description">The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle.  If the timer resolution is increased, processor power management technologies may not be effective.  The timer resolution may be increased due to multimedia playback or graphical animations.</div><table><tr><td><span class="detail-name">Current Timer Resolution (100ns units)</span></td><td>156258</td></tr></table><span></span></div></div></div><div class="log-entry"><div class="                            info-log-entry                        "><div class="log-entry-header">Power Policy:Active Power Plan</div><div class="log-entry-content"><div class="log-entry-description">The current power plan in use</div><table><tr><td><span class="detail-name">                    Plan Name                </span></td><td>                        OEM High Performance                    </td></tr><tr><td><span class="detail-name">Plan GUID</span></td><td>{8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c}</td></tr></table><span></span></div></div></div><div class="log-entry"><div class="                            info-log-entry                        "><div class="log-entry-header">Power Policy:Power Plan Personality (Plugged In)</div><div class="log-entry-content"><div class="log-entry-description">The personality of the current power plan when the system is plugged in.</div><table><tr><td><span class="detail-name">Personality</span></td><td>                        High Performance                    </td></tr></table><span></span></div></div></div><div class="log-entry"><div class="                            info-log-entry                        "><div class="log-entry-header">Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)</div><div class="log-entry-content"><div class="log-entry-description">The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.</div><span></span></div></div></div><div class="log-entry"><div class="                            info-log-entry                        "><div class="log-entry-header">Power Policy:Video quality (Plugged In)</div><div class="log-entry-content"><div class="log-entry-description">Enables Windows Media Player to optimize for quality or power savings when playing video.</div><table><tr><td><span class="detail-name">Quality Mode</span></td><td>                        Optimize for Video Quality                    </td></tr></table><span></span></div></div></div><div class="log-entry"><div class="                            info-log-entry                        "><div class="log-entry-header">Battery:Analysis Success</div><div class="log-entry-content"><div class="log-entry-description">Analysis was successful. No energy efficiency problems were found.  No information was returned.</div><span></span></div></div></div><div class="log-entry"><div class="                            info-log-entry                        "><div class="log-entry-header">Platform Power Management Capabilities:Supported Sleep States</div><div class="log-entry-content"><div class="log-entry-description">Sleep states allow the computer to enter low-power modes after a period of inactivity.  The S3 sleep state is the default sleep state for Windows platforms.  The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly.  Very few platforms support the S1 or S2 Sleep states.</div><table><tr><td><span class="detail-name">S1 Sleep Supported</span></td><td>false</td></tr><tr><td><span class="detail-name">S2 Sleep Supported</span></td><td>false</td></tr><tr><td><span class="detail-name">S3 Sleep Supported</span></td><td>true</td></tr><tr><td><span class="detail-name">S4 Sleep Supported</span></td><td>true</td></tr></table><span></span></div></div></div><div class="log-entry"><div class="                            info-log-entry                        "><div class="log-entry-header">Platform Power Management Capabilities:Connected Standby Support</div><div class="log-entry-content"><div class="log-entry-description">Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.</div><table><tr><td><span class="detail-name">Connected Standby Supported</span></td><td>false</td></tr></table><span></span></div></div></div><div class="log-entry"><div class="                            info-log-entry                        "><div class="log-entry-header">Platform Power Management Capabilities:Processor Power Management Capabilities</div><div class="log-entry-content"><div class="log-entry-description">Effective processor power management enables the computer to automatically balance performance and energy consumption.</div><table><tr><td><span class="detail-name">Group</span></td><td>0</td></tr><tr><td><span class="detail-name">Index</span></td><td>0</td></tr><tr><td><span class="detail-name">Idle State Count</span></td><td>3</td></tr><tr><td><span class="detail-name">Idle State Type</span></td><td>ACPI Idle (C) States</td></tr><tr><td><span class="detail-name">Nominal Frequency (MHz)</span></td><td>3300</td></tr><tr><td><span class="detail-name">Maximum Performance Percentage</span></td><td>100</td></tr><tr><td><span class="detail-name">Lowest Performance Percentage</span></td><td>48</td></tr><tr><td><span class="detail-name">Lowest Throttle Percentage</span></td><td>6</td></tr><tr><td><span class="detail-name">Performance Controls Type</span></td><td>ACPI Performance (P) / Throttle (T) States</td></tr></table><span></span></div></div></div><div class="log-entry"><div class="                            info-log-entry                        "><div class="log-entry-header">Platform Power Management Capabilities:Processor Power Management Capabilities</div><div class="log-entry-content"><div class="log-entry-description">Effective processor power management enables the computer to automatically balance performance and energy consumption.</div><table><tr><td><span class="detail-name">Group</span></td><td>0</td></tr><tr><td><span class="detail-name">Index</span></td><td>1</td></tr><tr><td><span class="detail-name">Idle State Count</span></td><td>3</td></tr><tr><td><span class="detail-name">Idle State Type</span></td><td>ACPI Idle (C) States</td></tr><tr><td><span class="detail-name">Nominal Frequency (MHz)</span></td><td>3300</td></tr><tr><td><span class="detail-name">Maximum Performance Percentage</span></td><td>100</td></tr><tr><td><span class="detail-name">Lowest Performance Percentage</span></td><td>48</td></tr><tr><td><span class="detail-name">Lowest Throttle Percentage</span></td><td>6</td></tr><tr><td><span class="detail-name">Performance Controls Type</span></td><td>ACPI Performance (P) / Throttle (T) States</td></tr></table><span></span></div></div></div><div class="log-entry"><div class="                            info-log-entry                        "><div class="log-entry-header">Platform Power Management Capabilities:Processor Power Management Capabilities</div><div class="log-entry-content"><div class="log-entry-description">Effective processor power management enables the computer to automatically balance performance and energy consumption.</div><table><tr><td><span class="detail-name">Group</span></td><td>0</td></tr><tr><td><span class="detail-name">Index</span></td><td>2</td></tr><tr><td><span class="detail-name">Idle State Count</span></td><td>3</td></tr><tr><td><span class="detail-name">Idle State Type</span></td><td>ACPI Idle (C) States</td></tr><tr><td><span class="detail-name">Nominal Frequency (MHz)</span></td><td>3300</td></tr><tr><td><span class="detail-name">Maximum Performance Percentage</span></td><td>100</td></tr><tr><td><span class="detail-name">Lowest Performance Percentage</span></td><td>48</td></tr><tr><td><span class="detail-name">Lowest Throttle Percentage</span></td><td>6</td></tr><tr><td><span class="detail-name">Performance Controls Type</span></td><td>ACPI Performance (P) / Throttle (T) States</td></tr></table><span></span></div></div></div><div class="log-entry"><div class="                            info-log-entry                        "><div class="log-entry-header">Platform Power Management Capabilities:Processor Power Management Capabilities</div><div class="log-entry-content"><div class="log-entry-description">Effective processor power management enables the computer to automatically balance performance and energy consumption.</div><table><tr><td><span class="detail-name">Group</span></td><td>0</td></tr><tr><td><span class="detail-name">Index</span></td><td>3</td></tr><tr><td><span class="detail-name">Idle State Count</span></td><td>3</td></tr><tr><td><span class="detail-name">Idle State Type</span></td><td>ACPI Idle (C) States</td></tr><tr><td><span class="detail-name">Nominal Frequency (MHz)</span></td><td>3300</td></tr><tr><td><span class="detail-name">Maximum Performance Percentage</span></td><td>100</td></tr><tr><td><span class="detail-name">Lowest Performance Percentage</span></td><td>48</td></tr><tr><td><span class="detail-name">Lowest Throttle Percentage</span></td><td>6</td></tr><tr><td><span class="detail-name">Performance Controls Type</span></td><td>ACPI Performance (P) / Throttle (T) States</td></tr></table><span></span></div></div></div></body></html>

    Friday, February 21, 2014 8:39 PM
  • try to make reset for your PC bios
    Friday, February 21, 2014 9:22 PM
  • I'm not sure what you mean.  if you mean update my BIOS, I already have the most recent version, and have also updated the chipset. 
    Friday, February 21, 2014 9:24 PM
  • try to close update (don't chick )
    Friday, February 21, 2014 9:25 PM
  • I am going to need more detail than that, what do you mean "don't click update".  What update?  In addition a new problem has come up, the computer freezes daily, no mouse action, no ctrl-alt-del action, again have to power off and power back on.  it seems this is related.
    Friday, February 21, 2014 9:30 PM
  • it freezes and give you any message or any thing?

    go to windows 8 screen and search about event viewer > and go to windows logs > system > make filter and choose error,critical and try to know what the problem

    about "don't click update" go to windows 8 screen and search windows update setting > choose how updates---- > choose never check----


    Friday, February 21, 2014 9:55 PM
  • When it freezes there is only one way out, hold power button until the PC shuts down, and then restart.  There is no message.  What I am trying to figure out is whether this is a windows 8.1 problem, or a PC issue.  Since the problems began after Windows 8.1 install, it seems to be related tot hat, but it could be coincidental that it's a PC or hard drive problem.

    I'll run the checks suggested and see how things are.

         
    Friday, February 21, 2014 10:07 PM
  • All power settings are set to never sleep or hibernate.

    lnssatt.exe

    Could you try doing without that?  Also, instead of Sleep have you tried Hibernate?   BTW it's not clear if your problem symptom is with automatic cases or manual cases.  



    Robert Aldwinckle
    ---

    Saturday, February 22, 2014 6:00 PM
  • Again somewhat confused.  Do without what?  if you mean never sleep, I found if it sleeps or hibernates I cannot remote connect at all.  Also don't know what you mean by automatic or manual. 
    Monday, February 24, 2014 11:12 AM
  • Do without what? 

    The process I quoted from your energy report.

    don't know what you mean by automatic or manual. 

    You could do it manually (in several ways) using the GUI.  E.g. with keyboard focus on the Taskbar press Alt-F4, F4, and choose Sleep or Hibernate.  You could even hibernate via  shutdown.exe  /h   in a cmd window.



    Robert Aldwinckle
    ---

    Monday, February 24, 2014 3:32 PM
  • Another way to manually do it is how I accidentally did it not long ago – press a sleep key on keyboard, either hardware (that which is on a desk, on a table, on your lap, …) or software (that which is on your computer screen). In my case, it was hardware. It seems that a shutdown via holding the power button might be required to fix that – bummer.

    Wednesday, March 19, 2014 12:45 AM
  • I also have the same problem. I think it started after windows 8.1 update.
    Friday, May 16, 2014 11:24 AM
  • I have the same problem. It started after a windows update, I'm running 8.1 too. Just to read the posts and write my message I had to shutdown my computer 3 times.

    There is my System Event Logs:

    • Error 2014-05-29 7:55:23 AM Service Control Manager 7023 None
    • Error 2014-05-29 7:55:23 AM Service Control Manager 7000 None
    • Critical 2014-05-29 7:55:12 AM Kernel-Power 41 (63)
    • Error 2014-05-29 7:55:21 AM EventLog 6008 None
    • Error 2014-05-29 7:44:09 AM Service Control Manager 7023 None
    • Error 2014-05-29 7:44:02 AM Service Control Manager 7000 None
    • Critical 2014-05-29 7:43:37 AM Kernel-Power 41 (63)
    • Error 2014-05-29 7:43:55 AM EventLog 6008 None
    • Error 2014-05-29 7:33:58 AM Service Control Manager 7023 None
    • Error 2014-05-29 7:33:53 AM Service Control Manager 7000 None
    • Critical 2014-05-29 7:33:28 AM Kernel-Power 41 (63)
    • Error 2014-05-29 7:33:46 AM EventLog 6008 None
    • Error 2014-05-28 11:18:03 PM Service Control Manager 7023 None


    Thursday, May 29, 2014 11:58 AM
  • Just to read the posts and write my message I had to shutdown my computer 3 times.


    You are implying your computer is going to sleep prematurely and then you have the OP's problem symptom waking it up?  Why not fix the first symptom then, going to sleep prematurely?  Do you have an Energy report to look at too?


    Robert Aldwinckle
    ---

    Friday, May 30, 2014 12:12 AM
  • The problem was not Windows update or settings, it was one of my ram stick. Only a cohencidence with Windows update. I used memtest to test my memory, there is the link : http://www.memtest.org/
    Wednesday, June 11, 2014 5:20 PM
  • I finally solved this issue for myself by going under Power Options, Advanced settings, USB settings, and disabling USB selective suspend setting.
    Thursday, July 3, 2014 11:56 PM