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Alternate access mapping and IRM in SharePoint 2010 RRS feed

  • Question

  • Dear All, 

    We have an issue with RMS with SharePoint

    Please find it below

    The following scenario is happening when we open a document from IRM enabled Library


    Iteration 1( While creating a web application if we provide public url as same as machine name (eg:sharepoint))

    http://sharepoint:123456 is your central admin

    http://sharepoint:654321 is your site collection

    Its working fine



    Iteration 2 ( While creating a web application if we provide public url as other than machine name (eg:mossservername))

    http://sharepoint:123456 is your central admin

    http://mossservername:654321 is your site collection


    we are facing the following issue when we open a document from IRM enabled Library

    When I tried to open Excel I got following error
    Microsoft Office Excel cannot access the file 'http://mossservername:654321 /Documents/Filename.xlsx'. There are several possible reasons:
     
    ·         The file name or path does not exist.
    ·         The file is being used by another program.
    ·         The workbook you are trying to save has the same name as a currently open workbook.
     
    When I tried to open Word , I got following error
    Microsoft Office Word:
    "http://mossservername:654321 /Documents/Filename.doc" does not exist.Check your spelling or try another path


    If We done following things in Alternate Access Mappings its working fine 

    Default URL : http://mossservername:654321
    Extranet URL : http://sharepoint:654321

    we need to make rms working on http://mossservername:654321 rather than extranet url
    Please help us to sort it out

    Thanks in Advance
    Scorpion
    Saturday, May 11, 2013 1:45 PM

All replies

  • Dear All,

    I have found the exact issue , My environment is 1 application server , 2 WFE Server 

    Application server 192.168.8.70 SPINDEX (Central Admin)

    WFE Server

    SPNLB1 192.168.8.71

    SPNLB2 192.168.8.72

    NLB 192.168.8.73 SharePoint

    RMS 192.168.8.74

    We have configured RMS with Application server...

    When user request hits application server means there is no issue (we alter in host file user request directly reach to application server we bypass WFE ).. RMS is working fine....

    If it hit NLB (no modification in host file)means we get error (http://sharepoint:654321 /Documents/Filename.doc does not exist.Check your spelling or try another path

    We are working on it ,Once found the solution will update ...Thanks for your replies...

    Thanks

    Scorpion

    Saturday, June 1, 2013 10:57 AM
  • Does it has any solution?

    I encountered the same problem.....

    Thursday, August 22, 2013 11:24 AM
  • Please provide your FARM Details
    Thursday, August 22, 2013 11:38 AM
  • Sorry,my description is wrong.

    Two AP Server With NLB

      sharepoint AP server 1 192.168.5.27

      sharepoint AP server 2 192.168.5.28

      sharepoint AP NLB 192.168.5.230     Name:sps.domain.com

      RMS Server 192.168.1.240

    I request IRM from Host:【sharepoint AP server 1】, RMS is work

    but

    If it use NLB Name (https://sps.domain.com/)  to request IRM, the SPSWeb display

    IRM failed

    /IRM/aaaa.xlsx

    You try to download the file can not be protected. You may need to contact the library manager to help solve the problem.  (translate from chinese...)

    • Edited by Shin Lu Friday, August 23, 2013 9:31 AM Description Error
    Friday, August 23, 2013 8:30 AM
  • Dont u have a application server?

    My suggestion , Break the NLB and again build it and test it...

    Friday, August 23, 2013 8:32 AM
  • Please check all users has email address in AD or not..if yes..Please goto Web appln content database and goto userinfo table and delete all entries..and then. test it ..
    Friday, August 23, 2013 8:52 AM