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Error code: 0xC004F063 RRS feed

  • Question

  • I have an HP laptop with OEM Vista home premium 32bit. I recently had problems with my HDD and it failed so I installed a new HDD. As my old HDD was bad I couldn't create a recovery disk and had to install vista from an external disk as the recovery partition was only on the old HDD that came with the computer.

    I haven't had any problems for about 3 weeks. Then yesterday I installed updates as usual and today I got a message when starting the computer that I need to activate Windows as it isn't genuine. Obviously my copy of Windows IS genuine and the product key came with the computer.

    When I try entering the product key, the activation process tries to activate but fails with the following error:

    Code: 0xC004F063     Description: The Software Licensing Service reported that the computer BIOS is missing a required license.

    I read through some forums and tried Recreating the Licensing Store by renaming tokens.dat to tokens.bar as the soluion suggested. That didn't work.

    Should I somehow update or reinstall BIOS? How do I do that? I'm really lost and have no idea what to do...

    Thursday, July 10, 2014 8:03 PM

Answers

  • Alright the problem was solved.

    Before I installed the new HDD I used a product key software to write my Windows product code. I didn't use the code that was on the sticker with my computer... So the program took the OEM key I got with the old HDD which didn't work with the new HDD. I used it now and the problem is solved!
    • Proposed as answer by Carey FrischMVP Friday, July 25, 2014 5:56 PM
    • Marked as answer by BENDVS Monday, July 28, 2014 5:41 PM
    Wednesday, July 23, 2014 5:43 PM

All replies

  • How to activate a Microsoft product by using Microsoft Product Activation Center


    S.Sengupta, Windows Entertainment and Connected Home MVP

    Thursday, July 17, 2014 12:57 AM
  • Hi!

     

    Thank you for your reply.

     

    Teh error is coming up whenever I try activating Windows with my genuine product key. The key I received with my machine and which I've already used many times before.

     

    I tried activating with my key but keep getting the error, even after a few restarts. I also tried updating the Activatin center with no success.

     

    - My product is a laptop - HP Pavilion dv6789ej.

    - I did all updates.

    - I updated all drivers from the HP website.

     

    The problem started about 3 weeks after I changed my HDD which went bad. I was updating Windows as usual and the next time my computer turned on I started getting this "non-genuine Windows" message.

     

    I am also attaching here the Microsoft Genuine Advantage Diagnostic Tool report that I took for reference:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {4DEE1A80-863D-425E-B716-441A4397616F}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.130707-1535
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1F

    F3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4DEE1A80-863D-425E-B716-441A4397616F}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-953825557-1564167689-2311532922</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6700 Notebook PC    </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.58     </Version><SMBIOSVersion major="2" minor="4"/><Date>20080616000000.000000+000</Date></BIOS><HWID>86333507018400FA</HWID><UserLCID>040D</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Jerusalem Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>87B4F012DF57F3E</Val><Hash>HXWwS54VeUpxKrfQrgXHz7iOKl4=</Hash><Pid>81602-927-7800913-68820</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500061-02-1037-6002.0000-1912014
    Installation ID: 005330946943785536255510581093830802319562159364427023
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: WQD8Q
    License Status: Notification
    Notification Reason: 0xC004F063.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: PgAAAAEABgABAAEAAQACAAAABAABAAEAeqiMGL5dPF7WdXB6kiQso0aDMiyo+/L0VCafuxlewu5GvaxWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HP            30D2    
      FACP            HP            30CC    
      HPET            HP            30D2    
      BOOT            HP            30D2    
      MCFG            HP            30D2    
      TMOR            HP            30CC    
      SLIC            HPQOEM        SLIC-MPC
      SSDT            HP            30D2    
      SSDT            HP            30D2    
      SSDT            HP            30D2    
      SSDT            HP            30D2   

    Monday, July 21, 2014 5:43 PM
  • Alright the problem was solved.

    Before I installed the new HDD I used a product key software to write my Windows product code. I didn't use the code that was on the sticker with my computer... So the program took the OEM key I got with the old HDD which didn't work with the new HDD. I used it now and the problem is solved!
    • Proposed as answer by Carey FrischMVP Friday, July 25, 2014 5:56 PM
    • Marked as answer by BENDVS Monday, July 28, 2014 5:41 PM
    Wednesday, July 23, 2014 5:43 PM