https problems in IE, Chrome, Skype, but not Firefox RRS feed

  • Question

  • I have a user whose account on a win2003 domain was deleted by accident (I have no idea how). I recreated the account and recovered the user profile from a local machine. The local machines all run Win7.

    Everything seems to work fine again now except that https calls through Internet Explorer and Chrome fail with error messages that seem to indicate the site is simply not available rather than a certificate error or the like. Firefox works fine to access the same sites. I believe Firefox only works because it doesn`t use the built in security.

    Other accounts on the same machine can make https calls without trouble. My assumption is that there is an issue in the user's profile, but moving the Chrome and IE directories from the AppData directory in the user's profile accomplished no change in behaviour.

    I found KB 813444 and attempted to follow the instructions there to some extent (they seem aimed at XP and Vista), but couldn't re-register the dlls. None of the other changes made any difference. Likely not the problem anyway as the problem does not occur for any other account that logs into the machine.

    There really seems to be something wrong in the user profile. Permissions too loose on a directory somewhere? But where?

    The system is a brand new HP tower with Windows 7 on it. Fresh install about a month ago and kept up to date. All other profiles on the machine work fine. Using the same profile on another machine has the same problem of being unable to connect to https sites. The error received is not a certificate error, but indicates that the site can't be found, which suggests to me some fundamental failure in the security setup of the user profile. However, I've been unable to find where that information might be stored.

    Clearing the SSL state from within Internet options has had no effect on this issue, nor has compatibility mode or any of the things that are possible on Windows 7 from kb813444.

    Any thoughts?


    Thursday, November 27, 2014 2:59 PM


All replies

  • JUST AN IDEA: I have solved similar problem with IE. I cannot render one web server. Reason has stemmed from that fact that this version had not support TLS 1.2 by default. When enabled TLS 1.2 I could see the web again.



    Thursday, November 27, 2014 6:19 PM
  • Hello Keith,

    If my understanding is right, you only have one account have this https problem.
    Will this issue occurs when you create an login as a new account?

    If this issue only occur in the single account, we could refer to the following article to fix the profile.
    Fix a corrupted user profile

    Best regards,
    Fangzhou CHEN

    Fangzhou CHEN
    TechNet Community Support

    Friday, November 28, 2014 3:22 AM