Outlook 2003 client not showing attachments from Mac Mail RRS feed

  • Question

  • Received email from sender, with a paperclip icon indicating an attachment is present.


    However on opening the email  , the attachment is not present.


    Tried forwarding the email to myself in plain text, didn't work!


    Tried SAVE ALL ATTACHMENTS, that doesn't work!


    In the end I had to forward the email to a Gmail account, and the PDF attachment was visible.


    Now, I understand this issue has been addressed for Outlook 2010, by installing service pack 3 rollup 4.



    However I was previously on Roll-up 3-V2 and jumped to Roll-up 5


    - Is Rollup 5 a cumulative update, i.e. I don't need to install Roll-up 4, as Roll-up 5 contains roll-up also?


    The reason I ask is that after installing Rollup 5, the Outlook 2003 client is still now showing the attachment.

    • Edited by uklogistics Monday, October 17, 2011 12:05 PM
    Monday, October 17, 2011 12:00 PM


All replies

  • Hi

    Yes this is a cumulative update: http://www.microsoft.com/download/en/details.aspx?id=22090


    Pano Boschung, PageUp AG
    • Marked as answer by uklogistics Thursday, October 27, 2011 11:52 AM
    Monday, October 17, 2011 1:50 PM
  • Please can you advise why I cannot see the Mac Mail PDF attachments in Outlook 2003 , even though I have installed Rollup 5 for exchange 2007?
    • Marked as answer by uklogistics Thursday, October 27, 2011 11:51 AM
    • Unmarked as answer by uklogistics Thursday, October 27, 2011 11:52 AM
    Monday, October 17, 2011 2:35 PM
  • Is the ShowInlineAttachments in get-OrganizationConfig set to true?

    Take a look at the following article: http://social.technet.microsoft.com/Forums/en/outlook/thread/d507a6c5-6a34-48eb-8703-abd7a79d7c48

    Another link, which describes the problem: http://www.cit.cornell.edu/services/alert.cfm?id=1265


    Pano Boschung, PageUp AG

    • Edited by Pano Boschung Monday, October 17, 2011 2:59 PM
    • Marked as answer by uklogistics Thursday, October 27, 2011 11:51 AM
    Monday, October 17, 2011 2:56 PM
  • i can confirm ShowInlineAttachments    is set to true, and it still doesn't work



    MicrosoftExchangeRecipientPrimarySmtpAddress        : MicrosoftExchange329e7
    MicrosoftExchangeRecipientEmailAddressPolicyEnabled : True
    AlwaysQuoteDisplayName                              : False
    ShowInlineAttachments                               : True
    SharedCalendarTimezoneSetting                       : UserConfigured
    ProtocolLogonAudit                                  : False

    Monday, October 17, 2011 4:31 PM
  • Same issue in OWA?

    Got another client you can test on Outlook 2010?

    Monday, October 17, 2011 5:27 PM
  • please test it by outlook 2007/2010 or thunderbird).
    It seems to be outlook 2003 issue.
    Wednesday, October 19, 2011 2:03 AM
  • How was PDF attachment encoded in MIME?  Application/octet-stream or Application/PDF?

    Use the steps in my reply in this thead to see how the attachment was encoded http://social.technet.microsoft.com/Forums/en-US/exchange2010/thread/32482e6b-082d-4997-a954-02c7bca53cfc/#45cd302b-2b52-4d83-8df3-bda07f5533ba


    Content-Type: application/pdf;
    Content-Transfer-Encoding: base64
    Content-Disposition: attachment;

    is encoded properly and will work. On the other hand, something like:

    Content-Type: application/octet-stream;
    Content-Transfer-Encoding: base64
    Content-Disposition: attachment;

    is not encoded properly and will be blocked by outlook security.





    Wednesday, October 19, 2011 10:15 AM
  • Hi Thanks for your reply

    Here is an extract of the orginal email from our gmail account.

    FYG, the PDF's are viewable in OWA! but not Outlook 2003. Also tested in Outlook 2007. Do not have Outlook 2010 to test


    Content-Type: application/pdf; name="import docs batch9.pdf"
    Content-Description: unsworth import docs batch9.pdf
    Content-Disposition: inline; filename="import docs batch9.pdf";
    size=135998; creation-date="Mon, 17 Oct 2011 09:28:02 GMT";
    modification-date="Mon, 17 Oct 2011 09:28:02 GMT"
    Content-ID: <39ee16d0-4489-4fbd-89fb-2cb456c47537@uglog.com>
    Content-Transfer-Encoding: base64


    Wednesday, October 19, 2011 4:47 PM
  • Is it viewable with Outlook 2007?

    Wednesday, October 19, 2011 5:22 PM
  • I think I remember this one.  Inline attachment Exchange 2007 - Outlook 2003 specific.  Had to search a bit, it's been a while, but here's a discussion of it:






    Thursday, October 20, 2011 2:55 AM
  • Just to clarify , these attachments are not visible in Outlook 2003 or 2007 .  only visible in OWA or Gmail etc.

    I do not have Outlook 2010 , so cannot test if works or not.

    The blogspot mentioned above doesn't work, have previously tried this.


    Thursday, October 20, 2011 8:24 AM
  • Same  issue for all users?  So if you send an the email from a MAC to multiple users, do they all have the same issue?
    Thursday, October 20, 2011 9:26 AM
  • All users have the same problem, as I have on-forwarded the Mac message to other mailboxes. and they also have the same issue.


    We do not have any Mac's to resend a new email.

    Thursday, October 20, 2011 4:40 PM
  • Did you have any interm updates installed?

    You defo on SP3 rollup 5?


    Thursday, October 20, 2011 6:48 PM
  • defo, see below

    • Edited by uklogistics Thursday, October 20, 2011 8:02 PM
    Thursday, October 20, 2011 8:02 PM
  • what about if you remove all update and put on only 5?
    Thursday, October 20, 2011 8:17 PM
  • Are you suggesting that I remove the following service pack 3 Roll-ups from my system;

    Remove Roll-up 1

    Remove Roll-up 2

    Remove Roll-up 3-v2

    Remove Roll-up 5

    Then install only roll-up 5?

    Can someone else comment if this is a good idea , and do not want to corrupt my system!


    Friday, October 21, 2011 9:03 AM
  • I'm guessing this fix doesn't work retropectively , i.e. it will not show inline attachments for emails sent prior to the rollup 5 install.

    It is now showing attachments to emails after rollup 5 was applied, and not prior.

    I guess this should be highlighed in the KB - http://support.microsoft.com/kb/954684

    • Marked as answer by uklogistics Thursday, October 27, 2011 11:51 AM
    Thursday, October 27, 2011 11:51 AM