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Outlook 2003 client not showing attachments from Mac Mail RRS feed

  • Question

  • Received email from sender, with a paperclip icon indicating an attachment is present.

     

    However on opening the email  , the attachment is not present.

     

    Tried forwarding the email to myself in plain text, didn't work!

     

    Tried SAVE ALL ATTACHMENTS, that doesn't work!

     

    In the end I had to forward the email to a Gmail account, and the PDF attachment was visible.

     

    Now, I understand this issue has been addressed for Outlook 2010, by installing service pack 3 rollup 4.

    http://support.microsoft.com/kb/2543879

     

    However I was previously on Roll-up 3-V2 and jumped to Roll-up 5

     

    - Is Rollup 5 a cumulative update, i.e. I don't need to install Roll-up 4, as Roll-up 5 contains roll-up also?

     

    The reason I ask is that after installing Rollup 5, the Outlook 2003 client is still now showing the attachment.


    • Edited by uklogistics Monday, October 17, 2011 12:05 PM
    Monday, October 17, 2011 12:00 PM

Answers

All replies

  • Hi

    Yes this is a cumulative update: http://www.microsoft.com/download/en/details.aspx?id=22090

    Regards
    Pano


    Pano Boschung, PageUp AG
    • Marked as answer by uklogistics Thursday, October 27, 2011 11:52 AM
    Monday, October 17, 2011 1:50 PM
  • Please can you advise why I cannot see the Mac Mail PDF attachments in Outlook 2003 , even though I have installed Rollup 5 for exchange 2007?
    • Marked as answer by uklogistics Thursday, October 27, 2011 11:51 AM
    • Unmarked as answer by uklogistics Thursday, October 27, 2011 11:52 AM
    Monday, October 17, 2011 2:35 PM
  • Is the ShowInlineAttachments in get-OrganizationConfig set to true?

    Take a look at the following article: http://social.technet.microsoft.com/Forums/en/outlook/thread/d507a6c5-6a34-48eb-8703-abd7a79d7c48

    Another link, which describes the problem: http://www.cit.cornell.edu/services/alert.cfm?id=1265

     


    Pano Boschung, PageUp AG

    • Edited by Pano Boschung Monday, October 17, 2011 2:59 PM
    • Marked as answer by uklogistics Thursday, October 27, 2011 11:51 AM
    Monday, October 17, 2011 2:56 PM
  • i can confirm ShowInlineAttachments    is set to true, and it still doesn't work

     

    get-OrganizationConfig

    MicrosoftExchangeRecipientPrimarySmtpAddress        : MicrosoftExchange329e7
    MicrosoftExchangeRecipientEmailAddressPolicyEnabled : True
    AlwaysQuoteDisplayName                              : False
    ShowInlineAttachments                               : True
    SharedCalendarTimezoneSetting                       : UserConfigured
    ProtocolLogonAudit                                  : False

    Monday, October 17, 2011 4:31 PM
  • Same issue in OWA?

    Got another client you can test on Outlook 2010?


    Sukh
    Monday, October 17, 2011 5:27 PM
  • please test it by outlook 2007/2010 or thunderbird).
    It seems to be outlook 2003 issue.
    Wednesday, October 19, 2011 2:03 AM
  • How was PDF attachment encoded in MIME?  Application/octet-stream or Application/PDF?

    Use the steps in my reply in this thead to see how the attachment was encoded http://social.technet.microsoft.com/Forums/en-US/exchange2010/thread/32482e6b-082d-4997-a954-02c7bca53cfc/#45cd302b-2b52-4d83-8df3-bda07f5533ba

     


    ------=_NextPart_000_0158_01C91E22.7B6CF7B0
    Content-Type: application/pdf;
    name="taughtli.pdf"
    Content-Transfer-Encoding: base64
    Content-Disposition: attachment;
    filename="taughtli.pdf"

    is encoded properly and will work. On the other hand, something like:

    ------=_NextPart_000_0158_01C91E22.7B6CF7B0
    Content-Type: application/octet-stream;
    name="squarekn.pdf"
    Content-Transfer-Encoding: base64
    Content-Disposition: attachment;
    filename="squarekn.pdf"

    is not encoded properly and will be blocked by outlook security.

     

     

    J

     

    Wednesday, October 19, 2011 10:15 AM
  • Hi Thanks for your reply

    Here is an extract of the orginal email from our gmail account.

    FYG, the PDF's are viewable in OWA! but not Outlook 2003. Also tested in Outlook 2007. Do not have Outlook 2010 to test

     

    Content-Type: application/pdf; name="import docs batch9.pdf"
    Content-Description: unsworth import docs batch9.pdf
    Content-Disposition: inline; filename="import docs batch9.pdf";
    size=135998; creation-date="Mon, 17 Oct 2011 09:28:02 GMT";
    modification-date="Mon, 17 Oct 2011 09:28:02 GMT"
    Content-ID: <39ee16d0-4489-4fbd-89fb-2cb456c47537@uglog.com>
    Content-Transfer-Encoding: base64

    JVBERi0xLjYNJeLjz9MNCjI5IDAgb2JqDTw8L01ldGFkYXRhIDY1IDAgUi9QYWdlcyAzIDAgUi9U
    eXBlL0NhdGFsb2c+Pg1lbmRvYmoNNjUgMCBvYmoNPDwvTGVuZ3RoIDM4MzAvU3VidHlwZS9YTUwv
    VHlwZS9NZXRhZGF0YT4+c3RyZWFtDQo8P3hwYWNrZXQgYmVnaW49Iu+7vyIgaWQ9Ilc1TTBNcENl
    aGlIenJlU3pOVGN6a2M5ZCI/Pgo8eDp4bXBtZXRhIHhtbG5zOng9ImFkb2JlOm5zOm1ldGEvIiB4
    OnhtcHRrPSJBZG9iZSBYTVAgQ29yZSA0LjIuMS1jMDQzIDUyLjM3MjcyOCwgMjAwOS8wMS8xOC0x
    NTo1NjozNyAgICAgICAgIj4KICAgPHJkZjpSREYgeG1sbnM6cmRmPSJodHRwOi8vd3d3LnczLm9y
    Zy8xOTk5LzAyLzIyLXJkZi1zeW50YXgtbnMjIj4KICAgICAgPHJkZjpEZXNjcmlwdGlvbiByZGY6

    Wednesday, October 19, 2011 4:47 PM
  • Is it viewable with Outlook 2007?


    Sukh
    Wednesday, October 19, 2011 5:22 PM
  • I think I remember this one.  Inline attachment Exchange 2007 - Outlook 2003 specific.  Had to search a bit, it's been a while, but here's a discussion of it:

     

    http://knicksmith.blogspot.com/2007/03/exchange-2007-and-outlook-2003-where.html

     

    J

     

    Thursday, October 20, 2011 2:55 AM
  • Just to clarify , these attachments are not visible in Outlook 2003 or 2007 .  only visible in OWA or Gmail etc.

    I do not have Outlook 2010 , so cannot test if works or not.

    The blogspot mentioned above doesn't work, have previously tried this.

     

    Thursday, October 20, 2011 8:24 AM
  • Same  issue for all users?  So if you send an the email from a MAC to multiple users, do they all have the same issue?
    Sukh
    Thursday, October 20, 2011 9:26 AM
  • All users have the same problem, as I have on-forwarded the Mac message to other mailboxes. and they also have the same issue.

     

    We do not have any Mac's to resend a new email.

    Thursday, October 20, 2011 4:40 PM
  • Did you have any interm updates installed?

    You defo on SP3 rollup 5?

     


    Sukh
    Thursday, October 20, 2011 6:48 PM
  • defo, see below


    • Edited by uklogistics Thursday, October 20, 2011 8:02 PM
    Thursday, October 20, 2011 8:02 PM
  • what about if you remove all update and put on only 5?
    Sukh
    Thursday, October 20, 2011 8:17 PM
  • Are you suggesting that I remove the following service pack 3 Roll-ups from my system;

    Remove Roll-up 1

    Remove Roll-up 2

    Remove Roll-up 3-v2

    Remove Roll-up 5

    Then install only roll-up 5?

    Can someone else comment if this is a good idea , and do not want to corrupt my system!

     

    Friday, October 21, 2011 9:03 AM
  • I'm guessing this fix doesn't work retropectively , i.e. it will not show inline attachments for emails sent prior to the rollup 5 install.

    It is now showing attachments to emails after rollup 5 was applied, and not prior.

    I guess this should be highlighed in the KB - http://support.microsoft.com/kb/954684

    • Marked as answer by uklogistics Thursday, October 27, 2011 11:51 AM
    Thursday, October 27, 2011 11:51 AM