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Unabale to install KB2919355 on win 2012 r2 RRS feed

  • Question

  • hi, 

    1. we have win 2012 R2 on which KB2919355 update is not installing manually / SUS / or through online update. 

    2. Even i am UNABLE to Hide this update 

    3. Our win 2012 r2 server is gettting restart ever time it search for this update and fails to install 

    i have gone through number of blogs and carried out the steps give there but unable to solve this issue. 

    Please help. 

    Error - 

    Windows update "Update for Windows (KB2919355)" could not be installed because of error 2149842974

    Wednesday, September 9, 2015 5:38 AM

All replies

  • HI!

    Description of the error code:

    "Operation did not complete because the service or system was being shut down."

    Source: Windows Update Agent

    Check the file C: \ Windows \ WindowsUpdate.log. What it appears to momoent install the update?

    Wednesday, September 9, 2015 5:52 AM
  • Nothing understandable found in logs

    ervice *************
    2015-09-10 11:33:39:445 1096 610 Service ** START **  Service: Service startup
    2015-09-10 11:33:39:445 1096 610 Service *********
    2015-09-10 11:33:39:476 1096 610 Agent  * WU client version 7.9.9600.16422
    2015-09-10 11:33:39:476 1096 610 Agent  * Base directory: C:\Windows\SoftwareDistribution
    2015-09-10 11:33:39:476 1096 610 Agent  * Access type: No proxy
    2015-09-10 11:33:39:476 1096 610 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 0.
    2015-09-10 11:33:39:476 1096 610 Service UpdateNetworkState Ipv4, cNetworkInterfaces = 1.
    2015-09-10 11:33:39:476 1096 610 Agent  * Network state: Connected
    2015-09-10 11:33:39:476 1096 610 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 0.
    2015-09-10 11:33:39:476 1096 610 Service UpdateNetworkState Ipv4, cNetworkInterfaces = 1.
    2015-09-10 11:33:39:495 1096 610 Agent ***********  Agent: Initializing global settings cache  ***********
    2015-09-10 11:33:39:495 1096 610 Agent  * Endpoint Provider: 00000000-0000-0000-0000-000000000000
    2015-09-10 11:33:39:495 1096 610 Agent  * WSUS server: http://bgtrend
    2015-09-10 11:33:39:495 1096 610 Agent  * WSUS status server: http://bgtrend
    2015-09-10 11:33:39:495 1096 610 Agent  * Target group: (Unassigned Computers)
    2015-09-10 11:33:39:495 1096 610 Agent  * Windows Update access disabled: No
    2015-09-10 11:33:39:511 1096 610 Misc WARNING: Network Cost is assumed to be not supported as something failed with trying to get handles to wcmapi.dll
    2015-09-10 11:33:39:573 1096 610 WuTask WuTaskManager delay initialize completed successfully..
    2015-09-10 11:33:39:636 1096 610 Report CWERReporter::Init succeeded
    2015-09-10 11:33:39:636 1096 610 Agent ***********  Agent: Initializing Windows Update Agent  ***********
    2015-09-10 11:33:39:636 1096 610 Agent  * Found 2 persisted download calls to restore
    2015-09-10 11:33:39:636 1096 610 DnldMgr Download manager restoring 0 downloads
    2015-09-10 11:33:39:636 1096 610 Agent  * Successfully loaded 2 persisted download calls.
    2015-09-10 11:33:39:636 1096 610 AU ###########  AU: Initializing Automatic Updates  ###########
    2015-09-10 11:33:39:636 1096 610 AU AIR Mode is disabled
    2015-09-10 11:33:39:636 1096 610 AU  # Policy Driven Provider: http://bgtrend
    2015-09-10 11:33:39:636 1096 610 AU  # Detection frequency: 12
    2015-09-10 11:33:39:636 1096 610 AU  # Approval type: Pre-download notify (Policy)
    2015-09-10 11:33:39:636 1096 610 AU  # Will interact with non-admins (Non-admins are elevated (Policy))
    2015-09-10 11:33:39:636 1096 610 AU WARNING: Failed to get Wu Exemption info from NLM, assuming not exempt, error = 0x80240037
    2015-09-10 11:33:39:636 1096 610 AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
    2015-09-10 11:33:39:667 1096 610 AU AU finished delayed initialization
    2015-09-10 11:33:39:667 1096 610 AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
    2015-09-10 11:33:39:667 1096 610 AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
    2015-09-10 11:33:39:698 1096 1370 DnldMgr Asking handlers to reconcile their sandboxes

    Thursday, September 10, 2015 6:05 AM