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  • Question

  • Hi,

    I'm struggling with updating the following patches on my Win 7 64 bit SP1 PC :

    1. 2018-04 Preview of Monthly Quality Roll Up for Windows 7 for x64 based systems (KB4093113)

    2. Internet Explorer 11 for Windows 7 for x64 based systems

    3. 2018-04 Security Monthly Quality Roll Up for Windows 7 for x64 based systems (KB4093118)

    The updates fail to install with the following error :

    Code 80073701 and 9C48

    Until recently the update tool has been working fine. I've ran the Windows Update troubleshooting checker which fixed some errors but the issue persists. I also try downloading the msu files for the 2 KB files which installed successfully. However these updates are not showing as being installed.

    Any ideas thanks >?

     

    Sunday, April 22, 2018 4:21 PM

Answers

  • ok thanks - any ideas on how to resolve the 0x80073701 errors I'm now getting ?

    I'm a bit reluctant to wipe the hard drive and perform a new install of Windows 7 as I'm not convinced this will work given the ongoing issues with windows update ?

    Would it help to provide updated log files e.g. windowsupdate.log or cbs.log files ? Please advise thanks   


    • Edited by rsm42 Tuesday, May 8, 2018 11:42 AM more details added
    • Marked as answer by rsm42 Monday, May 28, 2018 3:37 PM
    Tuesday, May 8, 2018 8:34 AM

All replies

  • Hi,

    From the error code 80073701, which means (ERROR_SXS_ASSEMBLY_MISSING) , it is possible that your manifest or store is corrupted.

    Here are some methods that you can try:

    1.Manually download from https://www.catalog.update.microsoft.com/Home.aspx

    2.Open cmd as administrator and type sfc /scannow

    3.Reset update components: https://support.microsoft.com/en-sg/help/971058/how-do-i-reset-windows-update-components 

    https://community.spiceworks.com/how_to/135720-manually-reset-windows-update-components

    Note: this is a 3rd party link, we don't have any warranties on this website. It's just for your convenience.

    If nothing helps, it is suggested that you can perform a system restore or an in-place upgrade to fix this issue.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Monday, April 23, 2018 2:43 AM
  • For error 0x80073701 you may need to uninstall some updates first. 

    Then you may be able to install the problematic updates. 

    Other steps may be related to uninstalling unnecessary language packs.

    1) Open administrative command prompt and type or copy and paste:

    a)  sfc /scannow

    Report the results into the thread.

    Open file explorer > this PC > C: > in the right upper corner search for:  C:\Windows\Logs\CBS\CBS.log > zip > post a one drive or drop box share link into the thread

    3) Run setup.exe or the system update readiness tool in this link:

    https://support.microsoft.com/en-us/help/947821/fix-windows-update-errors-by-using-the-dism-or-system-update-readiness

    .

    .

    .

    How to resolve the error 0x80073701(ERROR_SXS_ASSEMBLY_MISSING) when you are installing a service pack or update

    Resolution:

    To resolve the issue please try the following

    1. Run the checksur.exe (System Update Readiness Tool) tool. 
    2. Run System File Checker. From the command line run the command sfc /scannow
    3. Examine the language packs installed on the system. Uninstall the unnecessary language packs.
    4. Review the cbs logs and uninstall the patches which were missing assemblies and reboot the server. 
    5. Reinstall Service Pack 1.

    .

    .

    .

    https://blogs.technet.microsoft.com/asiasupp/2011/06/19/how-to-resolve-the-error-0x80073701error_sxs_assembly_missing-when-you-are-installing-a-service-pack-or-update/

    https://www.sevenforums.com/windows-updates-activation/163526-win7-sp1-upgrade-error_sxs_assembly_missing-0x80073701.html


    Monday, April 23, 2018 5:48 AM
  • thanks all

    OK so far I've tried :

    1. To download the updates manually - all failed when trying to install.

    2. Ran the sfc /scannow command which returned the following :

    Windows Resource Protection did not find any integrity violations

    Will test other suggestions and feedback thanks

    Monday, April 23, 2018 8:30 PM
  • To evaluate the computer environment please post logs for troubleshooting.

    Using administrative command prompt copy and paste this whole command:

    Make sure the default language is English so that the logs can be scanned and read.

    https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html

    The command will automatically collect the computer files and place them on the desktop.

    Then use one drive or drop box to place share links into the thread for troubleshooting.

    https://support.office.com/en-us/article/Share-OneDrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

    This command will automatically collect these files:  msinfo32, dxdiag, mini dumps, drivers, hosts, install, uninstall, services, startup, event viewer files, etc.

    Open administrative command prompt and copy and paste the whole command:

    copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

    There is 1 file for you to find manually:  

    In the left lower corner search type:  dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread

    Please remember to vote and mark the replies as answers if they help.
    Monday, April 23, 2018 9:32 PM
  • thanks - the device has win 7 installed and not win 10. Therefore is there a win 7 link rather than https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html ?
    Tuesday, April 24, 2018 8:08 AM
  • In windows 7, you can install language packages from windows update if you are using ultimate or enterprise.

    https://support.microsoft.com/en-sg/help/972813/windows-7-language-packs-are-available-for-computers-that-are-running

    https://www.sevenforums.com/tutorials/87313-display-language-packs-install-uninstall.html

    Note: this is a 3rd party link, we don't have any warranties on this website. It's just for your convenience.

    Were the problem related to the update issue? 


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, April 24, 2018 8:25 AM
  • thanks its win 7 pro installed
    Tuesday, April 24, 2018 9:24 AM
  • Hi,

    There is no such optional tunnel to add language packages to windows 7 pro.

    Language packs are a feature of Windows 7 Ultimate and Windows 7 Enterprise. Installing language packs on other versions of Windows 7 is not supported.

    If the answer did any help, please remember to mark it as an answer. Since the language problem is not related to the title, please mark the helpful answer to help us close the thread. Thank you.

    Best regards,

    Vivian


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Tuesday, April 24, 2018 10:10 AM
  • Thanks all - OK tried the three commands - results as follows :

    1. Link : https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html

    Does not work as win 7 pro installed

    2. Command line : copy %SystemRoot ..... at al

    Ran and results uploaded to one drive link - files are called installed.txt and uninstall.txt

    3. DirectX Diagnostic Tool  ran and results uploaded to one drive link - file is called dxdiag.txt

    One drive link is : https://1drv.ms/f/s!Av4roe8tN1LVaGzclmwMb3LO_So

    Many thanks

    Tuesday, April 24, 2018 5:57 PM
  • Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr_escrow.180327-2230)

    The dxdiag was incomplete.

    Didn't the administrator command prompt place other files on the desktop?

    msinfo32, dxdiag, drivers, mini dumps, hosts, install, uninstall, services, event logs, etc?





    Tuesday, April 24, 2018 6:15 PM
  • apologies - I've uploaded the missing files to the link :

    One drive link is : https://1drv.ms/f/s!Av4roe8tN1LVaGzclmwMb3LO_So

    Please review and let me know if you can advise what we can do to resolve the live update install issues.

    Many thanks,

    Wednesday, April 25, 2018 6:56 PM
  • The log files confirmed the Windows update problems displaying the KB# and error code:

    KB4093118    error 0x80073701 

    KB4093113    error 0x80073701 

    There were some failures to update IE.

    There were many reports of CbsPackageServicingFailure 

    Often these types of Windows update failures are seen in logs and over time they self correct.  If this needs further troubleshooting steps that can be performed are to use administrative powershell and view the Windows update log.  In addition the CBS log.

    1) Open administrative command prompt and type or copy and paste:

    2) sfc /scannow

    3) chkdsk /scan

    4) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    5) Use file explorer to find:  

    C:\Windows\Logs\CBS\CBS.log > zip > post a one drive or drop box share link into the thread 

    C:\Windows\winsxs\poqexec.log > zip > post a one drive or drop box share link into the thread

    C:\Windows\inf\setupapi.dev.log   > zip > post a one drive or drop box share link into the thread  

    6) Organize the files with 7zip.

    7) Open administrative powershell and type or copy and paste:  Get-WindowsUpdateLog

    This powershell command may take 5 - 10 minutes for it to complete.

    zip > post a one drive or drop box share link into the thread (7zip)

    On 4/9/2018 there was a BSOD report.  It's been more than two weeks without another recorded BSOD.  

    To make sure that you are more aware of any BSOD open system control panel > advanced system settings > startup and recovery system failure > un-check automatic restart.

    Event[54575]:
      Log Name: System
      Source: Microsoft-Windows-WindowsUpdateClient
      Date: 2018-04-23T21:16:11.795
      Event ID: 20
      Task: Windows Update Agent
      Level: Error
      Opcode: Installation
      Keyword: Installation,Failure
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: Richy-PC
      Description: 
    Installation Failure: Windows failed to install the following update with error 0x80073701: Security Update for Windows (KB4093118).

    Event[54569]:
      Log Name: System
      Source: Microsoft-Windows-WindowsUpdateClient
      Date: 2018-04-23T21:12:45.297
      Event ID: 20
      Task: Windows Update Agent
      Level: Error
      Opcode: Installation
      Keyword: Installation,Failure
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: Richy-PC
      Description: 
    Installation Failure: Windows failed to install the following update with error 0x80073701: Update for Windows (KB4093113).

    Event[53955]:
      Log Name: System
      Source: Microsoft-Windows-WindowsUpdateClient
      Date: 2018-04-22T16:44:05.348
      Event ID: 20
      Task: Windows Update Agent
      Level: Error
      Opcode: Installation
      Keyword: Installation,Failure
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: Richy-PC
      Description: 
    Installation Failure: Windows failed to install the following update with error 0x80073701: 2018-04 Preview of Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4093113).

    Event[53952]:
      Log Name: System
      Source: Microsoft-Windows-WindowsUpdateClient
      Date: 2018-04-22T16:43:35.655
      Event ID: 20
      Task: Windows Update Agent
      Level: Error
      Opcode: Installation
      Keyword: Installation,Failure
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: Richy-PC
      Description: 
    Installation Failure: Windows failed to install the following update with error 0x80070643: Internet Explorer 11 for Windows 7 for x64-based Systems.

    Event[53950]:
      Log Name: System
      Source: Microsoft-Windows-WindowsUpdateClient
      Date: 2018-04-22T16:43:27.254
      Event ID: 20
      Task: Windows Update Agent
      Level: Error
      Opcode: Installation
      Keyword: Installation,Failure
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: Richy-PC
      Description: 
    Installation Failure: Windows failed to install the following update with error 0x80073701: 2018-04 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4093118).

    Event[53361]:
      Log Name: System
      Source: Microsoft-Windows-WindowsUpdateClient
      Date: 2018-04-22T13:15:42.566
      Event ID: 20
      Task: Windows Update Agent
      Level: Error
      Opcode: Installation
      Keyword: Installation,Failure
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: Richy-PC
      Description: 
    Installation Failure: Windows failed to install the following update with error 0x80073701: 2018-04 Preview of Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4093113).

    netr28ux RT2870 USB Extensible Wireless LAN Card Driver c:\windows\system32\drivers\netr28ux.sys Kernel Driver Yes Manual Running OK Normal No Yes

    rt2870 Ralink 802.11n USB Wireless LAN Card Driver c:\windows\system32\drivers\rt2870.sys Kernel Driver No Manual Stopped OK Normal No No


    23/04/2018 20:12 Windows Error Reporting Fault bucket , type 0
Event Name: CbsPackageServicingFailure2
Response: Not available
Cab Id: 0

Problem signature:
P1: 6.1.7601.23505
P2: Package_for_RollupFix
P3: 7601.24130.1.5
P4: amd64
P5: unknown
P6: 80073701
P7: Resolve
P8: Resolved
P9: Installed
P10: WindowsUpdateAgent

Attached files:
C:\Windows\Logs\CBS\CbsPersist_20180420202253.cab
C:\Windows\Logs\CBS\CbsPersist_20180420205432.cab
C:\Windows\Logs\CBS\CbsPersist_20180421190904.cab
C:\Windows\Logs\CBS\CbsPersist_20180422151632.cab
C:\Windows\Logs\CBS\CbsPersist_20180422161745.cab
C:\Windows\Logs\CBS\CBS.log
C:\Windows\servicing\Sessions\Sessions.xml
C:\Windows\winsxs\poqexec.log
C:\Windows\inf\setupapi.dev.log

These files may be available here:


Analysis symbol: 
Rechecking for solution: 0
Report Id: 97b38140-4732-11e8-9bea-c83a35c6481d
Report Status: 0

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    .

    .

    Please remember to vote and to mark the replies as answers if they help.

    .

    .

    .


    Thursday, April 26, 2018 3:52 AM
  • Thanks - OK I would like to get to the bottom of this issue so I have followed your instructions with mixed results as follows :

    1. Here's the results for the following commands : sfc /scannow and chkdsk /scan. The chkdsk command returned an error :

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Users\Richy>sfc /scannow

    Beginning system scan.  This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\Users\Richy>chkdsk /scan
    Invalid parameter - /scan

    C:\Users\Richy>chkdsk /?
    Checks a disk and displays a status report.


    CHKDSK [volume[[path]filename]]] [/F] [/V] [/R] [/X] [/I] [/C] [/L[:size]] [/B]


      volume          Specifies the drive letter (followed by a colon),
                      mount point, or volume name.
      filename        FAT/FAT32 only: Specifies the files to check for fragmentation
    .
      /F              Fixes errors on the disk.
      /V              On FAT/FAT32: Displays the full path and name of every file
                      on the disk.
                      On NTFS: Displays cleanup messages if any.
      /R              Locates bad sectors and recovers readable information
                      (implies /F).
      /L:size         NTFS only:  Changes the log file size to the specified number
                      of kilobytes.  If size is not specified, displays current
                      size.
      /X              Forces the volume to dismount first if necessary.
                      All opened handles to the volume would then be invalid
                      (implies /F).
      /I              NTFS only: Performs a less vigorous check of index entries.
      /C              NTFS only: Skips checking of cycles within the folder
                      structure.
      /B              NTFS only: Re-evaluates bad clusters on the volume
                      (implies /R)

    The /I or /C switch reduces the amount of time required to run Chkdsk by
    skipping certain checks of the volume.

    C:\Users\Richy>chkdsk
    The type of the file system is NTFS.

    WARNING!  F parameter not specified.
    Running CHKDSK in read-only mode.

    CHKDSK is verifying files (stage 1 of 3)...
      221184 file records processed.
    File verification completed.
      1116 large file records processed.
      0 bad file records processed.
      2 EA records processed.
      44 reparse records processed.
    CHKDSK is verifying indexes (stage 2 of 3)...
      284556 index entries processed.
    Index verification completed.
      0 unindexed files scanned.
      0 unindexed files recovered.
    CHKDSK is verifying security descriptors (stage 3 of 3)...
      221184 file SDs/SIDs processed.
    Security descriptor verification completed.
      31687 data files processed.
    CHKDSK is verifying Usn Journal...
      34202904 USN bytes processed.
    Usn Journal verification completed.
    Windows has checked the file system and found no problems.

     976401407 KB total disk space.
      56904000 KB in 169308 files.
        117352 KB in 31688 indexes.
             0 KB in bad sectors.
        353031 KB in use by the system.
         65536 KB occupied by the log file.
     919027024 KB available on disk.

          4096 bytes in each allocation unit.
     244100351 total allocation units on disk.
     229756756 allocation units available on disk.

    C:\Users\Richy>

    My One drive link (https://1drv.ms/f/s!Av4roe8tN1LVaGzclmwMb3LO_So) updated with zip files of the following :

    C:\Windows\Logs\CBS\CBS.log

    C:\Windows\winsxs\poqexec.log

    C:\Windows\inf\setupapi.dev.log

    Finally I tried to run the Get-WindowsUpdateLog from the Powershell window and got the following error :

    Windows PowerShell
    Copyright (C) 2009 Microsoft Corporation. All rights reserved.

    PS C:\Users\Richy> Get-WindowsUpdateLog
    The term 'Get-WindowsUpdateLog' is not recognized as the name of a cmdlet, function, script file, or operable program.
    Check the spelling of the name, or if a path was included, verify that the path is correct and try again.
    At line:1 char:21
    + Get-WindowsUpdateLog <<<<
        + CategoryInfo          : ObjectNotFound: (Get-WindowsUpdateLog:String) [], CommandNotFoundException
        + FullyQualifiedErrorId : CommandNotFoundException

    PS C:\Users\Richy>

    Please advise thanks


    Thursday, April 26, 2018 7:54 PM
  • 1) Open powershell and type or copy and paste:  Get-Hotfix

    2) sfc /scannow

    3) chkdsk /scan

    4) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    5) findstr /c:"[sr]" %windir%\logs\cbs\cbs.log

    Open file explorer > this pc > C: > search for sfcdetails.txt > zip > post share link into the thread

    Overnight run this command:

    Open administrative command prompt and type or copy and paste:

    chkdsk /x /f /r C:

    C:\windows\system32>chkdsk /x /f /r
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process.  Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type:  Y

    reboot

    When this command is run it will typically rise to a low % number in the teens.  It will remain there into the scan, fix, and restore has completed.  The duration of time depends upon the size of the drive, the free space on the drive, and the problems found.

    Use the information in this link to find the chkdsk report in the event viewer.  Copy and paste > notepad > save to desktop > post a share link into the thread.


    https://www.tenforums.com/tutorials/40822-read-chkdsk-log-event-viewer-windows-10-a.html
    Friday, April 27, 2018 9:10 AM
  • OK thanks for the tips - responses as follows :

    1) Open powershell and type or copy and paste:  Get-Hotfix

    2) sfc /scannow

    3) chkdsk /scan

    Results :

    Beginning system scan.  This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    Step 5 cbs.log - File already in OneDrive link called cbs.zip (https://1drv.ms/f/s!Av4roe8tN1LVaGzclmwMb3LO_So)

    File called "sfcdetails.txt " is blank / empty.

    Ran the command "chkdsk /x /f /r C:" and resulting file is called "eventvwr.txt" located in OneDrive link (https://1drv.ms/f/s!Av4roe8tN1LVaGzclmwMb3LO_So)

    Also have uploaded a copy of the Updatelog file in OneDrive which is called "WindowsUpdate.zip"

    In addition I ran a Windows repair using the Windows 7 original media but this did not fix it.

    Please review latest log files - thanks

    Friday, April 27, 2018 9:58 PM
  • The logs displayed additional information about the failures.

    These are from the Microsoft catalog:

    https://support.microsoft.com/en-us/help/4093113/windows-7-update-kb4093113

     https://support.microsoft.com/en-us/help/4093118/windows-7-update-kb4093118

    There was information posted"

    A stop error occurs on computers that don't support Streaming Single Instructions Multiple Data (SIMD) Extensions 2 (SSE2). Microsoft is working on a resolution and will provide an update in an upcoming release.

    SIMD I am not familiar with and do not know enough about it to determine whether it is applicable or not applicable to your computer.

    Maybe Vivian or others may have some information.

    The chkdsk reports were ok.

    2018-04-27 17:56:15:586 1088 b08 Report REPORT EVENT: {078B0D47-BE56-4614-BCD4-B816BD52459C} 2018-04-27 17:56:10:587+0100 1 182 101 {3CA74AB7-D2BF-47AA-905F-108760444EF5} 202 80073701 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x80073701: 2018-04 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4093118).

    2018-04-27 17:55:34:574 1088 b08 Report REPORT EVENT: {25C21BC7-BFB2-4E36-8E0E-CFA679D92E2A} 2018-04-27 17:55:29:574+0100 1 181 101 {3CA74AB7-D2BF-47AA-905F-108760444EF5} 202 0 AutomaticUpdates Success Content Install Installation Started: Windows successfully started the following update: 2018-04 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4093118)
    2018-04-27 17:56:10:582 4116 634 Handler FATAL: CBS called Error with 0x80073701,
    2018-04-27 17:56:10:583 4116 1154 Handler FATAL: Completed install of CBS update with type=0, requiresReboot=0, installerError=1, hr=0x80073701
    2018-04-27 17:56:10:583 1088 ee4 AU >>##  RESUMED  ## AU: Installing update [UpdateId = {3CA74AB7-D2BF-47AA-905F-108760444EF5}]
    2018-04-27 17:56:10:583 1088 ee4 AU   # WARNING: Install failed, error = 0x80073701 / 0x80073701
    2018-04-27 17:56:10:583 4116 1154 Handler :::::::::
    2018-04-27 17:56:10:583 4116 1154 Handler ::  END  ::  Handler: CBS Install

    2018-04-27 17:58:29:608 1088 b08 Report REPORT EVENT: {8C713E91-B3D4-4556-A221-3645CC7C3BF6} 2018-04-27 17:56:49:334+0100 1 182 101 {1B81AADC-78DB-49D4-95D1-EE622E297009} 201 80073701 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x80073701: 2018-04 Preview of Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4093113).

    2018-04-27 17:20:14:547 1128 1330 Report REPORT EVENT: {AA826313-CA0C-4747-A1C4-FF6FAB7DE304} 2018-04-27 17:20:09:548+0100 1 189 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Installation Ready: The following updates are downloaded and ready for installation. To install the updates, an administrator should log on to this computer and Windows will prompt with further instructions:  - Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.267.473.0) - 2018-04 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4093118) - Internet Explorer 11 for Windows 7 for x64-based Systems - 2018-04 Preview of Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4093113)

    2018-04-27 17:56:19:677 4116 1154 Handler Starting install of CBS update 547547D7-0FAD-4AC0-B4F2-EFA6A46E6E04
    2018-04-27 17:56:19:972 4116 1154 Handler CBS package identity: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24130.1.5
    2018-04-27 17:56:19:974 4116 1154 Handler Installing express with source=C:\Windows\SoftwareDistribution\Download\814b65c0d8641d646bbd567b81861c8c, workingdir=C:\Windows\SoftwareDistribution\Download\814b65c0d8641d646bbd567b81861c8c
    2018-04-27 17:56:24:324 1088 b08 Report REPORT EVENT: {DC931810-A710-469D-B5E5-379FD4756ED9} 2018-04-27 17:56:19:325+0100 1 182 101 {774D7BC1-29CF-4372-ACC7-E6D4B376D695} 205 80070643 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x80070643: Internet Explorer 11 for Windows 7 for x64-based Systems.
    2018-04-27 17:56:24:324 1088 b08 Report REPORT EVENT: {ACFF497A-322F-4628-B8BA-32F569503AC4} 2018-04-27 17:56:19:327+0100 1 181 101 {1B81AADC-78DB-49D4-95D1-EE622E297009} 201 0 AutomaticUpdates Success Content Install Installation Started: Windows successfully started the following update: 2018-04 Preview of Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4093113)
    2018-04-27 17:56:24:515 1088 b08 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
    2018-04-27 17:56:24:515 1088 b08 Report WER Report sent: 7.6.7601.23806 0x80070643(0x9c48) 74D7BC1-29CF-4372-ACC7-E6D4B376D695 Install 205 0 AutomaticUpdates {7971F918-A847-4430-9279-4A52D1EFE18D} 0
    2018-04-27 17:56:49:329 4116 634 Handler FATAL: CBS called Error with 0x80073701,
    2018-04-27 17:56:49:330 4116 1154 Handler FATAL: Completed install of CBS update with type=0, requiresReboot=0, installerError=1, hr=0x80073701
    2018-04-27 17:56:49:330 1088 ee4 AU >>##  RESUMED  ## AU: Installing update [UpdateId = {1B81AADC-78DB-49D4-95D1-EE622E297009}]
    2018-04-27 17:56:49:330 4116 1154 Handler :::::::::
    2018-04-27 17:56:49:330 1088 ee4 AU   # WARNING: Install failed, error = 0x80073701 / 0x80073701

    2018-04-27 17:55:30:283 4116 1154 Handler Starting install of CBS update 4FF2296B-D48B-4004-B0D2-A13DF8C554A0
    2018-04-27 17:55:30:585 4116 1154 Handler CBS package identity: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24106.1.4
    2018-04-27 17:55:30:587 4116 1154 Handler Installing express with source=C:\Windows\SoftwareDistribution\Download\032b87b726e5dcebc5e177a9d327643c, workingdir=C:\Windows\SoftwareDistribution\Download\032b87b726e5dcebc5e177a9d327643c
    2018-04-27 17:55:34:574 1088 b08 Report REPORT EVENT: {25C21BC7-BFB2-4E36-8E0E-CFA679D92E2A} 2018-04-27 17:55:29:574+0100 1 181 101 {3CA74AB7-D2BF-47AA-905F-108760444EF5} 202 0 AutomaticUpdates Success Content Install Installation Started: Windows successfully started the following update: 2018-04 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4093118)
    2018-04-27 17:56:10:582 4116 634 Handler FATAL: CBS called Error with 0x80073701,
    2018-04-27 17:56:10:583 4116 1154 Handler FATAL: Completed install of CBS update with type=0, requiresReboot=0, installerError=1, hr=0x80073701
    2018-04-27 17:56:10:583 1088 ee4 AU >>##  RESUMED  ## AU: Installing update [UpdateId = {3CA74AB7-D2BF-47AA-905F-108760444EF5}]
    2018-04-27 17:56:10:583 1088 ee4 AU   # WARNING: Install failed, error = 0x80073701 / 0x80073701

    2018-04-27 17:22:01:292 4644 f08 Handler Starting install of CBS update 547547D7-0FAD-4AC0-B4F2-EFA6A46E6E04
    2018-04-27 17:22:01:587 4644 f08 Handler CBS package identity: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24130.1.5
    2018-04-27 17:22:01:601 4644 f08 Handler Installing express with source=C:\Windows\SoftwareDistribution\Download\814b65c0d8641d646bbd567b81861c8c, workingdir=C:\Windows\SoftwareDistribution\Download\814b65c0d8641d646bbd567b81861c8c
    2018-04-27 17:22:06:071 1128 1330 Report REPORT EVENT: {F18A1F8F-B101-4A68-9AB5-3CE409693988} 2018-04-27 17:22:01:072+0100 1 182 101 {774D7BC1-29CF-4372-ACC7-E6D4B376D695} 205 80070643 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x80070643: Internet Explorer 11 for Windows 7 for x64-based Systems.
    2018-04-27 17:22:06:071 1128 1330 Report REPORT EVENT: {BC84E417-B144-4F05-A850-2CF09E1475D9} 2018-04-27 17:22:01:075+0100 1 181 101 {1B81AADC-78DB-49D4-95D1-EE622E297009} 201 0 AutomaticUpdates Success Content Install Installation Started: Windows successfully started the following update: 2018-04 Preview of Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4093113)
    2018-04-27 17:22:06:101 1128 1330 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
    2018-04-27 17:22:06:101 1128 1330 Report WER Report sent: 7.6.7601.23806 0x80070643(0x9c48) 74D7BC1-29CF-4372-ACC7-E6D4B376D695 Install 205 0 AutomaticUpdates {7971F918-A847-4430-9279-4A52D1EFE18D} 0
    2018-04-27 17:22:28:055 4644 1764 Handler FATAL: CBS called Error with 0x80073701,
    2018-04-27 17:22:28:056 4644 f08 Handler FATAL: Completed install of CBS update with type=0, requiresReboot=0, installerError=1, hr=0x80073701
    2018-04-27 17:22:28:056 1128 12ec AU >>##  RESUMED  ## AU: Installing update [UpdateId = {1B81AADC-78DB-49D4-95D1-EE622E297009}]
    2018-04-27 17:22:28:056 4644 f08 Handler :::::::::
    2018-04-27 17:22:28:056 1128 12ec AU   # WARNING: Install failed, error = 0x80073701 / 0x80073701



    Microsoft has free chat support for problems with windows updates/upgrades.

    For this you could open a chat with the above KB numbers and error codes and ask about any reported fixes or time frame for fixes.

    Saturday, April 28, 2018 12:10 AM
  • Ok thanks where or how do I access the Microsoft chat option ? Are you saying these are known issues with these updates ? Thanks
    Saturday, April 28, 2018 11:45 AM
  • For Microsoft update problems (not upgrade problems):

    Many can fixed by using the Windows update troubleshooter:

    How to use Microsoft easy fix solutions
    Applies to: Windows 10 version 1709Windows 10 Version 1703Windows 10 Version 1607Windows 8.1Windows 8Windows 7 EnterpriseWindows 7 Home BasicWindows 7 ProfessionalWindows 7 Ultimate Less

    https://support.microsoft.com/en-us/help/2970908/how-to-use-microsoft-easy-fix-solutions

    If that does not fix the update then view the update information from the Microsoft catalog:

    https://www.catalog.update.microsoft.com/Home.aspx

    Enter each KB# into the catalog to view available downloads.

    View the specific information on each update.

    Often there are know quirks that are posted.

    Then for problems that could not be fixed you can make posts in Technet.

    Microsoft chat is another available option:

    https://support.microsoft.com/en-us/contactus/

    Saturday, April 28, 2018 7:09 PM
  • Thanks all Made 3 separate calls to Microsoft and they can’t fix it They have reset windows update settings, downloaded Updates manually and reset services. My next thoughts was to try a reinstall of windows 7. Failing that wipe hard drive and install a clean Install of win 7. What do you think ? Before I do this there is a known issue with these updates : stop error occurs on computers that don't support Streaming Single Instructions Multiple Data (SIMD) Extensions 2 (SSE2). Can anyone advise how I can check if this relates to my pc and issue ? Thanks
    Sunday, April 29, 2018 7:44 PM
  • Failure to update is a relatively common problem seen in logs and over time the failures are often fixed by later windows updates.

    So there are tradeoffs or pro and con of waiting versus clean install.

    Perform these steps:

    1) Make a brand new restore point

    2) Backup all files to another drive or to the cloud

    3) Make a backup image using Macrium, Aoemi, Paragon, Acronis, etc.

    4) Place the backup image onto another drive or into the cloud.

    5) Once you have the important files backed up you now have a lot of flexibility to troubleshoot Windows problems.

    6) These include:

    a) in place upgrade repair

    b) system restore

    c) reset with save files

    d) reset with remove files

    e) clean install

    These are some links that may be useful:

    https://www.sevenforums.com/tutorials/3413-repair-install.html

    https://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html

    https://www.sevenforums.com/tutorials/91738-windows-update-reset.html

    https://www.sevenforums.com/tutorials/700-system-restore.html

    https://www.macrium.com/

    .

    .

    .

    Please remember to vote and to mark the replies as answers if they help.

    .

    .

    .


    Sunday, April 29, 2018 9:21 PM
  • Great thanks for the tips and links which I'll review. I have already tried a system restore which did not work either.

    You mention that quite often such update issues get resolved themselves over time. How long should I leave it ? This may sound like a silly question but I had to ask it :).  

    Finally, can anyone comment on the known issue for these updates:

    "there is a known issue with these updates : stop error occurs on computers that don't support Streaming Single Instructions Multiple Data (SIMD) Extensions 2 (SSE2). "

    Could this be the reason why the updates are failing thanks ?

    Monday, April 30, 2018 8:23 AM
  • Hi,

    Just found this link with more details on the SSE2 issue:

    https://community.spiceworks.com/topic/2127659-kb4093108-windows-7-failure-4-11-18

    Will check and advise if my device processor is impacted - thanks. 

     

    Monday, April 30, 2018 8:29 AM
  • Hi,

    Just download the above utility and yes my processor is sse2 - does that mean then that the updates should work or not thanks ?

    Monday, April 30, 2018 7:44 PM
  • Hi,

    I've tried the two following suggestions but unfortunately these did not work :

    https://www.sevenforums.com/tutorials/91738-windows-update-reset.html

    https://www.sevenforums.com/tutorials/700-system-restore.html

    The next stage is to try a Windows repair but the more I read on the subject, the more I think the issue lies with the patches rather than workstation ? 

    Thursday, May 3, 2018 2:02 PM
  • I still consider the update failure is caused by the corrupted system component, manifest .

    If you have windows installation DVD, follow the reference to perform an in-place upgrade, which will replace all the system components.

    https://support.microsoft.com/en-sg/help/2255099/how-to-perform-an-in-place-upgrade-on-windows-vista-windows-7-windows

    If you don't have a installation DVD, you can download the image from , and burn it to USB device. Then perform an in-place upgrade.

    https://www.microsoft.com/en-us/software-download/windows7


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, May 4, 2018 8:15 AM
  • thanks - ok will try this in the next day or two and post an update. Am I right in thinking this process is just a repair rather than removing apps and data ? Its only the windows set up files and relevant system files that will be updated ?

    Please clarify thanks

    Friday, May 4, 2018 11:46 AM
  • Once you have backed up all files or made a backup image or done both you will then have a lot of flexibility to troubleshoot.

    An in place upgrade repair will keep files and applications but Windows customized settings will be lost as settings are changed to default during the in place upgrade repair.

    The other repairs go deeper in the repair process.

    The in place upgrade repair fixes mostly operating system problems.

    If there are registry problems like users etc. then a deeper repair is needed.  This would included reset with save files, reset with remove files, and clean install.

    Friday, May 4, 2018 3:19 PM
  • Ok performed a windows repair and re-installed the entire operating system. However still getting the errors when trying to download the windows updates :

    1. 2018-04 Preview of Monthly Quality Roll Up for Windows 7 for x64 based systems (KB4093113)

    2. Internet Explorer 11 for Windows 7 for x64 based systems

    3. 2018-04 Security Monthly Quality Roll Up for Windows 7 for x64 based systems (KB4093118)

    A lot of updates were successfully installed after the repair but the 3 listed above will not install. Could it be an issue with these updates rather than my PC - thoughts please ?


    • Edited by rsm42 Sunday, May 6, 2018 9:13 PM typo
    Sunday, May 6, 2018 9:12 PM
  • OK managed to update the following :

    1. 2018-04 Preview of Monthly Quality Roll Up for Windows 7 for x64 based systems (KB4093113)

    2. Internet Explorer 11 for Windows 7 for x64 based systems

    I've got two outstanding updates which fail with an error code 8020002E

    1. 2018-04 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4093118)

    2. 2017-12 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4054518)

    any thoughts thanks ?

    Sunday, May 6, 2018 11:00 PM
  • Before the clean install these were the KB# that failed to update:

    KB4093118    error 0x80073701 

    KB4093113    error 0x80073701 

    Per your post above the clean install was able to fix the problems with:  KB4093113

    Per your post above the clean install was not able to fix the problems with:  KB4093118

    Per you post above the clean install now has a new update problem:  KB4054518

    The information in the Microsoft catalog displayed:

    This update has been replaced by the following updates:

    2018-01 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4056894)

    https://support.microsoft.com/en-us/help/4054518/windows-7-update-kb4054518


    This update replaces the following updates:

    2017-11 Preview of Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4051034)
    2017-11 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4048957)

    2017-11 Update for Windows 7 for x64-based Systems (KB4055038)

    Perform the following step:  

     View installed updates in the Programs and Features Control Panel.

    Check to see that KB4056894 is installed.

    It appears that there is a problem with one Windows update:

    2018-04 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4093118)
    Last Modified: 4/23/2018

    Size:218.9 MB

    This update replaces the following updates:

    2017-11 Update for Windows 7 for x64-based Systems (KB4055038)
    2018-03 Preview of Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4088881)
    2018-03 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4088875)
    2018-04 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4093118)

     https://support.microsoft.com/en-us/help/4093118/windows-7-update-kb4093118

    Known issues in this update


    Symptom Workaround

    After installing KB4056897 or any other recent monthly updates, SMB servers may experience a memory leak for some scenarios. This occurs when the requested path traverses a symbolic link, mount point, or directory junction and the registry key is set to 1:  

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\LanManServer\Parameters\EnableEcp
    Microsoft is working on a resolution and will provide an update in an upcoming release.
    A stop error occurs on computers that don't support Streaming Single Instructions Multiple Data (SIMD) Extensions 2 (SSE2). Microsoft is working on a resolution and will provide an update in an upcoming release.

    Monday, May 7, 2018 2:15 AM
  • many thanks

    updates as follows :

    I ran one of the manual windows update fix utilities which allowed me to install KB4093113. I've checked the installed updates and cannot find KB4056894.

    I've manually downloaded the update KB4056894. However when i try to install it it advises this is not applicable for my device. I downloaded the x64 as the o/s is 64 bit.

    Have tried running Windows Update and installed some new updates but keep getting the 0x80073701  error on a number of updates. I've posted a screen capture of my current update history which is quite short, given the update fix utility cleared the history.

    The name of the file is "Update History.gif" and located in :

    https://1drv.ms/f/s!Av4roe8tN1LVaGzclmwMb3LO_So

    Any thoughts thanks

    Monday, May 7, 2018 12:13 PM
  • The best way to check to see if updates have been installed is not just to view update history.

    Sometimes this can be incorrect.

    The best method is to attempt to uninstall an update.

    If it can be uninstalled that indicates or confirms that it was installed.

    So for checking if an update was properly installed click uninstall an update.

    Then enter the search for the update

    If it is displayed that indicates or confirms that it was installed.

    Monday, May 7, 2018 2:19 PM
  • ok thanks - any ideas on how to resolve the 0x80073701 errors I'm now getting ?

    I'm a bit reluctant to wipe the hard drive and perform a new install of Windows 7 as I'm not convinced this will work given the ongoing issues with windows update ?

    Would it help to provide updated log files e.g. windowsupdate.log or cbs.log files ? Please advise thanks   


    • Edited by rsm42 Tuesday, May 8, 2018 11:42 AM more details added
    • Marked as answer by rsm42 Monday, May 28, 2018 3:37 PM
    Tuesday, May 8, 2018 8:34 AM
  • All

    Sorry for delayed reply but its fixed. It seems the May updates fixed the earlier issue thanks all

    Monday, May 28, 2018 3:38 PM