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HELP with user accoutns & sign in RRS feed

  • Question

  • I hope someone can help me. When I upgraded to windows 10, it would not let me use any of my old windows 8 sign in information. It kept saying user account already in use. so I made up a user. Then I added my old account under user accounts. I tried to do a system restore but it did not take. When I try to sign in...I get a black screen only. It doesn't do anything. I would go back to windows 8.1 but it doesn't give me that option and besides I like windows 10. How ca I use my old account sign in/
    Thursday, August 25, 2016 12:57 AM

Answers

  • Try to repair Windows 10 using DISM : 
    http://arnavsharma.net/windows-clients/how-to-repair-windows-10-image-using-dism

    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Thursday, August 25, 2016 4:48 AM
  • Hi,

    As Arnav said, try use DISM command to repair system image at first.

    http://www.tenforums.com/tutorials/7808-dism-repair-windows-10-image.html

    Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    Next, according to your description, I think you may use a Microsoft account to login system on previous Windows 8. If so, go to account settings interface and click “Sign in with a Microsoft account instead” to see the result.

    In general, first login will cost longer time, please be patient.

    Regards


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, August 26, 2016 7:44 AM

All replies

  • Try to repair Windows 10 using DISM : 
    http://arnavsharma.net/windows-clients/how-to-repair-windows-10-image-using-dism

    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Thursday, August 25, 2016 4:48 AM
  • Hi,

    As Arnav said, try use DISM command to repair system image at first.

    http://www.tenforums.com/tutorials/7808-dism-repair-windows-10-image.html

    Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    Next, according to your description, I think you may use a Microsoft account to login system on previous Windows 8. If so, go to account settings interface and click “Sign in with a Microsoft account instead” to see the result.

    In general, first login will cost longer time, please be patient.

    Regards


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, August 26, 2016 7:44 AM