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Compaq laptop only. Starts In safe mode RRS feed

  • Question

  • I have an HP PC computer and Windows 7 Home Premium OS. I cannot get out of SAFE MODE. I have tried many times it starts up in safe mode cannot restore or anything plz help me I'm not tht smart in these area plz
    Saturday, April 6, 2013 6:32 AM

Answers

  • Hi,


    I suggest you can use an installation disk to repair the system.


    For detail steps:


    1. Insert the Windows 7 installation disc or USB flash drive, or a system repair disc, and then shut down your computer.

    2. Restart your computer using the computer's power button.

    3. When prompted, press any key, and then follow the instructions that appear.

    4. On the Install Windows page, or on the System Recovery Options page, choose your language and other preferences, and then click Next.


        If neither the Install Windows page nor the System Recovery Options page appear, and you're not asked to press any key, you might need to change some system settings. To learn how to do this, see Start your computer from a Windows 7 installation disc or USB flash drive.


    5. If you are using the Windows installation disc or USB flash drive, click Repair your computer.

    6. Select the Windows installation you want to repair, and then click Next. (Note: Be sure to make note of the Location drive letter as it probably will not be C: and the correct drive letter must be entered in the following steps; then click Next.)

    7. On the System Recovery Options menu, click Startup Repair or System Restore to test the issue.


    More reference,


    What are the system recovery options in Windows 7?


    Hope this helps.


    Vincent Wang
    TechNet Community Support

    Monday, April 8, 2013 8:32 AM
  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  We need at least 2 DMP FILES to diagnose and confirm


    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this)
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    http://www.wikihow.com/Use-SkyDrive

    To ensure minidumps are enabled:

    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.

    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    (Instructions for XP, Vista, Win 7, Win 8)
    System specs are often useful so include whatever you know

    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com email Admin@zigzag3143.com

    Saturday, April 6, 2013 3:32 PM

All replies

  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  We need at least 2 DMP FILES to diagnose and confirm


    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this)
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    http://www.wikihow.com/Use-SkyDrive

    To ensure minidumps are enabled:

    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.

    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    (Instructions for XP, Vista, Win 7, Win 8)
    System specs are often useful so include whatever you know

    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com email Admin@zigzag3143.com

    Saturday, April 6, 2013 3:32 PM
  • Hi,


    I suggest you can use an installation disk to repair the system.


    For detail steps:


    1. Insert the Windows 7 installation disc or USB flash drive, or a system repair disc, and then shut down your computer.

    2. Restart your computer using the computer's power button.

    3. When prompted, press any key, and then follow the instructions that appear.

    4. On the Install Windows page, or on the System Recovery Options page, choose your language and other preferences, and then click Next.


        If neither the Install Windows page nor the System Recovery Options page appear, and you're not asked to press any key, you might need to change some system settings. To learn how to do this, see Start your computer from a Windows 7 installation disc or USB flash drive.


    5. If you are using the Windows installation disc or USB flash drive, click Repair your computer.

    6. Select the Windows installation you want to repair, and then click Next. (Note: Be sure to make note of the Location drive letter as it probably will not be C: and the correct drive letter must be entered in the following steps; then click Next.)

    7. On the System Recovery Options menu, click Startup Repair or System Restore to test the issue.


    More reference,


    What are the system recovery options in Windows 7?


    Hope this helps.


    Vincent Wang
    TechNet Community Support

    Monday, April 8, 2013 8:32 AM