locked
Blue screen RRS feed

  • Question

  • Hello,

    My comp has the blue screen virus and every time i restart my comp i hit f8 and run it in safe mode then it resets and asks if i want to repair my comp or run as normal and no matter what one i hit it gives my the blue screen again is there any way to fix this and i have windows 7

    Monday, July 23, 2012 7:07 PM

Answers

  • You can upload the dump file, it will help us to analyze the reason of BSOD:

    1. Click “Start”, type “%SystemRoot%\Minidump" (without quotation marks) in “Search” bar and press “Enter”.

    2. Go to your Desktop, right-click on it and create a new folder named "Dump".

    3. Copy all the memory dump files (looks like [Mini092008-01.dmp]) in Minidump to this folder.

    4. Right-click on the Dump folder, click "Send To", and click "Compressed (zipped) Folder".

    5. Upload to SkyDrive.

    Furthermore, you can contact contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently.

    Microsoft Customer Support Service (CSS)

    Regards,

    Leo   Huang


    Leo Huang

    TechNet Community Support

    • Marked as answer by Leo Huang Tuesday, July 31, 2012 1:31 AM
    Tuesday, July 24, 2012 6:24 AM