Microsfot Forefront Identity Manager Portal 3000 Error after update RRS feed

  • Question

  • We are currently running Microsfot Forefront Identity Manager 2010 R2 with SP1 on a SQL 2012 database. We recently applied the hotfix package KB2814853 for both the portal, and the sync service. The updated version of FIM is 4.1.3419.0. The sync service updated without a problem, and is working just fine. The password reset portal however throws an error, strangely the account registration page which is part of the portal product works great. The error is:

    An error has occurred. Please try again, and if the problem persists, contact your help desk or system administrator. (Error 3000)
    Go to Self-Service Password Reset home page

    System.NullReferenceException: Object reference not set to an instance of an object. at Microsoft.IdentityManagement.CredentialManagement.Portal.Reset.OnInit(EventArgs e) at System.Web.UI.Control.InitRecursive(Control namingContainer) at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

    The update cannot be uninstalled (no uninstall button in Microsoft update), and it is very confusing. There is very little on Google, does anyone have a suggestion to try before we contact Microsoft Support? Machine is a virtual machine, with plenty of ram and cpu so system reqs aren't the issue. Also uninstalling FIM isn't really an option. Any assistance would be helpful thanks!

    Friday, December 6, 2013 8:09 PM

All replies

  • Update (Problem Solved) -

    After trying many many things including updating to the latest hotfix (4.1.3479) we ended up calling support. We spoke with Microsoft Support and it ended up being file corruption on several files after we updated using Windows update.  We ended up doing a full system backup and then uninstalling/reinstalling FIM Service and Portal only (sync service worked fine through the whole thing so didn't need unistall).  After a reinstall using the original install disc our product is back up and running and is on the latest version of FIM.  Unfortunately there is little way to fix the corrupted files without doing a reinstall of "service and portal".  What is nice is that all our data stays in the program without having to restore it with the exception of our portal branding modifications.  All the registered users even stayed. 

    Thursday, December 12, 2013 9:49 PM