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windows 7 64bit crashing and shuttingdown RRS feed

  • Question

  • hello;
    I faced this problem twice , my laptop shutdown suddenly and i have this error, i dont know what this means and how i can fix it, so if any one can help im very thankful for him...
    Log Name:      System
    Source:        Microsoft-Windows-Kernel-Power
    Date:          3/21/2011 10:50:48 PM
    Event ID:      41
    Task Category: (63)
    Level:         Critical
    Keywords:      (2)
    User:          SYSTEM
    Computer:      Massoud-HP
    Description:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
        <EventID>41</EventID>
        <Version>2</Version>
        <Level>1</Level>
        <Task>63</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8000000000000002</Keywords>
        <TimeCreated SystemTime="2011-03-21T20:50:48.690014400Z" />
        <EventRecordID>14822</EventRecordID>
        <Correlation />
        <Execution ProcessID="4" ThreadID="8" />
        <Channel>System</Channel>
        <Computer>Massoud-HP</Computer>
        <Security UserID="S-1-5-18" />
      </System>
      <EventData>
        <Data Name="BugcheckCode">278</Data>
        <Data Name="BugcheckParameter1">0xfffffa800959f010</Data>
        <Data Name="BugcheckParameter2">0xfffff88002e06c58</Data>
        <Data Name="BugcheckParameter3">0x0</Data>
        <Data Name="BugcheckParameter4">0x2</Data>
        <Data Name="SleepInProgress">false</Data>
        <Data Name="PowerButtonTimestamp">0</Data>
      </EventData>
    </Event>
    Monday, March 21, 2011 10:53 PM

Answers

  • 278 = 0x116 = Bug Check 0x116: VIDEO_TDR_ERROR

    This indicates that an attempt to reset the display driver and recover from a timeout failed.

    http://msdn.microsoft.com/en-us/library/ff557263%28VS.85%29.aspx

    We can't debug this for you because we don't have the required data in the debug files (PDB). You can update the graphic card driver and the BIOS. If you still have the issue, check the RAM with memtest86+ for errors. If this is also ok, make sure the laptop doesn't overheat.

    If nothing works, contact the MS Support or the support of your laptop manufacture.

    André


    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    • Proposed as answer by Niki Han Wednesday, March 23, 2011 9:09 AM
    • Marked as answer by Vivian Xing Tuesday, March 29, 2011 9:07 AM
    Tuesday, March 22, 2011 2:01 PM

All replies

  • Hi Massoud,

    How often does this happen? Is your battery fully charged at the time of this happening? Can you please try shutting down your PC then pulling the battery out then pressing the power button for a few seconds > put the battery back in and power up the machine. Then try to reproduce what you were doing when this happened.

    Tuesday, March 22, 2011 1:29 AM
  • 278 = 0x116 = Bug Check 0x116: VIDEO_TDR_ERROR

    This indicates that an attempt to reset the display driver and recover from a timeout failed.

    http://msdn.microsoft.com/en-us/library/ff557263%28VS.85%29.aspx

    We can't debug this for you because we don't have the required data in the debug files (PDB). You can update the graphic card driver and the BIOS. If you still have the issue, check the RAM with memtest86+ for errors. If this is also ok, make sure the laptop doesn't overheat.

    If nothing works, contact the MS Support or the support of your laptop manufacture.

    André


    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    • Proposed as answer by Niki Han Wednesday, March 23, 2011 9:09 AM
    • Marked as answer by Vivian Xing Tuesday, March 29, 2011 9:07 AM
    Tuesday, March 22, 2011 2:01 PM
  • Hello Brendan;

    1st this happened 2 times in an interval of 2 weeks. 

    2nd my battery was fully charged and my laptop was plugged in charger when the problem happened. 

    at last i dont know what u mean by pulling the battery out and then replacing it.. although ill try this action.

     

    regards

     

    Tuesday, March 22, 2011 10:16 PM
  • hey, thanks for ur information, it was very useful.

    But i need to know how can i update my bios if it needs to be updated??

     

    best regards

     

    Tuesday, March 22, 2011 10:18 PM
  • Hi,

    check the documentation from your laptop or on the download page. It shows you how to do it.

    André


    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    Tuesday, March 22, 2011 10:36 PM