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WSUS - errors 12072 10032 and 364 RRS feed

  • Question

  • Hi

    My WSUS server (6.3.9600.16384) on Windows 2012 standard isn't OK, whereas it works fine on April.
    - 5 clients are in the console (I use GPO to deploy them and it's OK. On WSUS serveer, I see that this stations needs updates but on this PC ,Windows Update say that nothing is available to update.
    - synchronisations (link in the console) is OK with Microsoft but all packages in the WSUS section are with a red cross and when I try to download again it's KO

    I Have 3 errors in windows eventviewer :
    - First error : id 12072 
    The WSUS Content Directory is not accessible 
    System.Net.WebException: The remote server returned an error: (404) Internal Server Error. : (404) unreachable [Introuvable].
       à System.Net.HttpWebRequest.GetResponse()
       à Microsoft.UpdateServices.Internal.HealthMonitoring.HmtWebServices.CheckContentDirWebAccess(EventLoggingType type, HealthEventLogger logger)
    - Second error : id 10032 
    The server is failing to download some updates.
    -Third error : id 364
    Content file download failed.
    Reason: Value does not fall within the expected range.  
    Source file : /d/msdownload/update/software/defu/2014/06/outlfltr-x-none_8fe59a8ce9e0525d17149882944f243bfd4465a7.cab 
    Destination file : D:WsusContent\A7\8FE59A8CE9E0525D17149882944F243BFD4465A7.cab

    It's seems that a "\" is missing inthe Destination file, non ? For information, my WSUS installation is on D: with 3 sub directory : Shares, UpdateServicesPackages, WSUSContent. I have no wsus proxy configured and my wsus server is able to update itself on Windows Update site. Only 1 GB is use on D: wich have 20 GB, subdirectory in wsuscontent are empty. 


    Below, ClientDiag.exe on 2 computers Windows 7 32 bits : 
    WSUS Client Diagnostics Tool
    Checking Machine State
            Checking for admin rights to run tool . . . . . . . . . PASS
            Automatic Updates Service is running. . . . . . . . . . PASS
            Background Intelligent Transfer Service is running. . . PASS
            Wuaueng.dll version 7.6.7600.320. . . . . . . . . . . . PASS
                    This version is WSUS 2.0
    Checking AU Settings
            AU Option is 4: Scheduled Install . . . . . . . . . . . PASS
                    Option is from Policy settings
    Checking Proxy Configuration
            Checking for winhttp local machine Proxy settings . . . PASS
                    Winhttp local machine access type
                            <Direct Connection>
                    Winhttp local machine Proxy. . . . . . . . . .  NONE
                    Winhttp local machine ProxyBypass. . . . . . .  NONE
            Checking User IE Proxy settings . . . . . . . . . . . . PASS
                    User IE Proxy. . . . . . . . . . . . . . . . .  NONE
                    User IE ProxyByPass. . . . . . . . . . . . . .  NONE
                    User IE AutoConfig URL Proxy . . . . . . . . .  NONE
                    User IE AutoDetect
                    AutoDetect in use
    Checking Connection to WSUS/SUS Server
                    WUServer = http://srv-tech.cavimac.com:8530
                    WUStatusServer = http://srv-tech.cavimac.com:8530
            UseWuServer is enabled. . . . . . . . . . . . . . . . . PASS
            Connection to server. . . . . . . . . . . . . . . . . . PASS
    WinHttpDownloadFileToMemory(szURLDest, NULL, 0, NULL, NULL, NULL, &downloadBuffe
    r) failed with hr=0x80190194
    No Error description could be found
    Press Enter to Complete

    WsusDebugTool.exe doesn't run : I have a pop-up "this application could not be started, Do you want to view information about this issue ?" and after the micorosoft link is about "shim error" but it's for windows 7 or win8.

    Below an extract of C:\Windows\WindowsUpdate.log
    2014-08-06 08:49:23:519
    788 b84
    AU ## START ##  AU: Search for updates
    2014-08-06 08:49:23:519
    788 b84
    AU #########
    2014-08-06 08:49:23:550
    788 b84
    SLS Retrieving SLS response from server using ETAG "hKnjujWw8qNxmyhQqGtJKf9fHd1QtUzyEI6M7V4AWQw=_1440"...
    2014-08-06 08:49:23:550
    788 b84
    SLS Making request with URL HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=18&L=fr-FR&P=&PT=0x7&WUA=7.9.9600.17195
    2014-08-06 08:49:24:269
    788 b84
    EP Got 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SecondaryServiceAuth URL: "117cab2d-82b1-4b5a-a08c-4d62dbee7782"
    2014-08-06 08:49:24:269
    788 b84
    SLS FATAL: SLS:CSLSRequest::RetrieveAdditionalAttributesIfRequired: CoCreateInstance failed with 0x80040154.
    2014-08-06 08:49:24:269
    788 b84
    Agent WARNING: Failed to retrieve SLS response data for service 117cab2d-82b1-4b5a-a08c-4d62dbee7782, error = 0x80040154
    2014-08-06 08:49:24:269
    788 b84
    Agent FATAL: Caller Service Recovery failed to opt in to service 117cab2d-82b1-4b5a-a08c-4d62dbee7782, hr=0X80040154
    2014-08-06 08:49:24:269
    788 b84
    IdleTmr WU operation (CSearchCall::Init ID 2) started; operation # 125; does use network; is not at background priority
    2014-08-06 08:49:24:269
    788 b84
    IdleTmr Incremented idle timer priority operation counter to 2
    2014-08-06 08:49:24:269
    788 b84
    Agent *** START ***  Queueing Finding updates [CallerId = AutomaticUpdates  Id = 2]
    2014-08-06 08:49:24:269
    788 b84
    AU <<## SUBMITTED ## AU: Search for updates  [CallId = {9A0739E4-F42E-4671-BCC2-67A991052727} ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}]
    2014-08-06 08:49:24:269
    788 fbc
    Agent ***  END  ***  Queueing Finding updates [CallerId = AutomaticUpdates  Id = 2]
    2014-08-06 08:49:24:269
    788 fbc
    Agent *************
    2014-08-06 08:49:24:269
    788 fbc
    Agent ** START **  Agent: Finding updates [CallerId = AutomaticUpdates  Id = 2]
    2014-08-06 08:49:24:269
    788 fbc
    Agent *********
    2014-08-06 08:49:24:269
    788 fbc
    Agent  * Online = Yes; Ignore download priority = No
    2014-08-06 08:49:24:269
    788 fbc
    Agent  * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
    2014-08-06 08:49:24:269
    788 fbc
    Agent  * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service
    2014-08-06 08:49:24:269
    788 fbc
    Agent  * Search Scope = {Machine & All Users}
    2014-08-06 08:49:24:269
    788 fbc
    Agent  * Caller SID for Applicability: S-1-5-18
    2014-08-06 08:49:24:269
    788 fbc
    Agent  * RegisterService is set
    2014-08-06 08:49:24:269
    788 fbc
    SLS Retrieving SLS response from server using ETAG "hKnjujWw8qNxmyhQqGtJKf9fHd1QtUzyEI6M7V4AWQw=_1440"...
    2014-08-06 08:49:24:269
    788 fbc
    SLS Making request with URL HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=18&L=fr-FR&P=&PT=0x7&WUA=7.9.9600.17195
    2014-08-06 08:49:24:394
    788 fbc
    EP Got 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SecondaryServiceAuth URL: "117cab2d-82b1-4b5a-a08c-4d62dbee7782"
    2014-08-06 08:49:24:394
    788 fbc
    SLS FATAL: SLS:CSLSRequest::RetrieveAdditionalAttributesIfRequired: CoCreateInstance failed with 0x80040154.
    2014-08-06 08:49:24:394
    788 fbc
    Agent WARNING: Failed to retrieve SLS response data for service 117cab2d-82b1-4b5a-a08c-4d62dbee7782, error = 0x80040154
    2014-08-06 08:49:24:394
    788 fbc
    Agent FATAL: Caller Service Recovery failed to opt in to service 117cab2d-82b1-4b5a-a08c-4d62dbee7782, hr=0X80040154
    2014-08-06 08:49:24:394
    788 fbc
    SLS Retrieving SLS response from server using ETAG "hKnjujWw8qNxmyhQqGtJKf9fHd1QtUzyEI6M7V4AWQw=_1440"...
    2014-08-06 08:49:24:394
    788 fbc
    SLS Making request with URL HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=18&L=fr-FR&P=&PT=0x7&WUA=7.9.9600.17195
    2014-08-06 08:49:24:534
    788 fbc
    EP Got 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SecondaryServiceAuth URL: "7971f918-a847-4430-9279-4a52d1efe18d"
    2014-08-06 08:49:24:534
    788 fbc
    EP Got 7971F918-A847-4430-9279-4A52D1EFE18D redir Client/Server URL: "https://fe2.update.microsoft.com/v6/ClientWebService/client.asmx"
    2014-08-06 08:49:24:550
    788 fbc
    Setup Checking for agent SelfUpdate
    2014-08-06 08:49:24:550
    788 fbc
    Setup Client version: Core: 7.9.9600.17195  Aux: 7.9.9600.17195
    2014-08-06 08:49:24:550
    788 fbc
    EP Got 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SelfUpdate URL: "https://fe2.update.microsoft.com/v10/3/windowsupdate/selfupdate"
    2014-08-06 08:49:25:925
    788 fbc
    Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab with dwProvFlags 0x00000080:
    2014-08-06 08:49:25:925
    788 fbc
    Misc Microsoft signed: NA
    2014-08-06 08:49:25:925
    788 fbc
    Misc Infrastructure signed: Yes
    2014-08-06 08:49:25:925
    788 fbc
    Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\TMP3421.tmp with dwProvFlags 0x00000080:
    2014-08-06 08:49:25:925
    788 fbc
    Misc Microsoft signed: NA
    2014-08-06 08:49:25:925
    788 fbc
    Misc Infrastructure signed: Yes
    2014-08-06 08:49:25:941
    788 fbc
    Setup FATAL: GetClientUpdateUrl failed, err = 0x8024D009
    2014-08-06 08:49:25:941
    788 fbc
    Setup Skipping SelfUpdate check based on the /SKIP directive in wuident
    2014-08-06 08:49:25:941
    788 fbc
    Setup SelfUpdate check completed.  SelfUpdate is NOT required.
    2014-08-06 08:49:26:066
    788 fbc
    PT +++++++++++  PT: Synchronizing server updates  +++++++++++
    2014-08-06 08:49:26:066
    788 fbc
    PT  + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://fe2.update.microsoft.com/v6/ClientWebService/client.asmx
    2014-08-06 08:49:26:066
    788 fbc
    Agent Reading cached app categories using lifetime 604800 seconds
    2014-08-06 08:49:26:066
    788 fbc
    Agent Read 0 cached app categories
    2014-08-06 08:49:26:066
    788 fbc
    Agent SyncUpdates adding 0 visited app categories
    2014-08-06 08:49:27:613
    788 fbc
    IdleTmr WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover) started; operation # 305; does use network; is at background priority
    2014-08-06 08:49:31:903
    788 fbc
    IdleTmr WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover, operation # 305) stopped; does use network; is at background priority
    2014-08-06 08:49:31:903
    788 fbc
    Agent Reading cached app categories using lifetime 604800 seconds
    2014-08-06 08:49:31:903
    788 fbc
    Agent Read 0 cached app categories
    2014-08-06 08:49:31:903
    788 fbc
    Agent SyncUpdates adding 0 visited app categories
    2014-08-06 08:49:31:935
    788 fbc
    IdleTmr WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover) started; operation # 306; does use network; is at background priority
    2014-08-06 08:49:32:765
    788 fbc
    IdleTmr WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover, operation # 306) stopped; does use network; is at background priority
    2014-08-06 08:49:32:765
    788 fbc
    PT  + SyncUpdates round trips: 2
    2014-08-06 08:49:34:555
    788 fbc
    PT +++++++++++  PT: Synchronizing extended update info  +++++++++++
    2014-08-06 08:49:34:555
    788 fbc
    PT  + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://fe2.update.microsoft.com/v6/ClientWebService/client.asmx
    2014-08-06 08:49:34:555
    788 fbc
    IdleTmr WU operation (CAgentProtocolTalker::GetExtendedUpdateInfo_WithRecovery) started; operation # 307; does use network; is at background priority
    2014-08-06 08:49:34:664
    788 fbc
    IdleTmr WU operation (CAgentProtocolTalker::GetExtendedUpdateInfo_WithRecovery, operation # 307) stopped; does use network; is at background priority
    2014-08-06 08:49:34:821
    788 fbc
    Agent Update {FF434E78-8B6A-4860-BD0F-4AC472E29063}.101 is pruned out due to potential supersedence
    2014-08-06 08:49:34:821
    788 fbc
    Agent Update {566B95D4-66F6-47BA-8953-02CAEA29022C}.101 is pruned out due to potential supersedence
    2014-08-06 08:49:34:821
    788 fbc
    Agent Update {B932D155-4C7F-4CBC-8527-D5DF17B0A220}.101 is pruned out due to potential supersedence
    2014-08-06 08:49:34:821
    788 fbc
    Agent Update {B6C0F3C6-C368-4A76-A3BF-BE068C7358F0}.101 is pruned out due to potential supersedence
    2014-08-06 08:49:34:821
    788 fbc
    Agent  * Added update {0C028E91-F849-476D-94CD-C5CD4CCBAD75}.200 to search result
    2014-08-06 08:49:34:821
    788 fbc
    Agent  * Found 1 updates and 72 categories in search; evaluated appl. rules of 1225 out of 1811 deployed entities
    2014-08-06 08:49:34:821
    788 fbc
    Agent *********
    2014-08-06 08:49:34:821
    788 fbc
    Agent **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates  Id = 2]
    2014-08-06 08:49:34:821
    788 fbc
    Agent *************
    2014-08-06 08:49:34:821
    788 fbc
    IdleTmr WU operation (CSearchCall::Init ID 2, operation # 125) stopped; does use network; is not at background priority
    2014-08-06 08:49:34:821
    788 fbc
    IdleTmr Decremented idle timer priority operation counter to 1
    2014-08-06 08:49:34:821
    788 fe4
    AU >>##  RESUMED  ## AU: Search for updates [CallId = {9A0739E4-F42E-4671-BCC2-67A991052727} ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}]
    2014-08-06 08:49:34:821
    788 fe4
    AU  # 1 updates detected
    2014-08-06 08:49:34:821
    788 fe4
    AU #########
    2014-08-06 08:49:34:821
    788 fe4
    AU ##  END  ##  AU: Search for updates  [CallId = {9A0739E4-F42E-4671-BCC2-67A991052727} ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}]
    2014-08-06 08:49:34:821
    788 fe4
    AU #############
    2014-08-06 08:49:34:821
    788 fe4
    AU All AU searches complete.
    2014-08-06 08:49:34:821
    788 fe4
    AU AU setting next detection timeout to 2014-08-07 04:31:04
    2014-08-06 08:49:34:821
    788 fe4
    AU Adding timer: 
    2014-08-06 08:49:34:821
    788 fe4
    AU    Timer: 31DA7559-FE27-4810-8FF6-987195B1FD98, Expires 2014-08-07 04:31:04, not idle-only, not network-only
    2014-08-06 08:49:34:821
    788 fe4
    AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
    2014-08-06 08:49:34:821
    788 fe4
    AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
    2014-08-06 08:49:39:834
    788 77c
    Report REPORT EVENT: {4C7A04F7-AE64-4069-887B-DE495C5E13CE}
    2014-08-06 08:49:34:821+0200 1
    147 [AGENT_DETECTION_FINISHED] 101
    {00000000-0000-0000-0000-000000000000}  0 0 AutomaticUpdates
    Success Software Synchronization
    Windows Update Client successfully detected 1 updates.
    2014-08-06 08:49:39:834
    788 77c
    Report CWERReporter finished handling 2 events. (00000000)
    2014-08-06 08:50:45:480
    788 6f0
    IdleTmr Decremented idle timer priority operation counter to 0
    2014-08-06 08:58:30:327
    788 b84
    AU User login event timer expired for session id: 2.
    2014-08-06 08:58:30:327
    788 b84
    AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
    2014-08-06 08:58:30:327
    788 b84
    AU #############
    2014-08-06 08:58:30:327
    788 b84
    AU ## START ##  AU: Install updates
    2014-08-06 08:58:30:327
    788 b84
    AU #########
    2014-08-06 08:58:30:327
    788 b84
    AU  # Initiating scheduled install
    2014-08-06 08:58:30:343
    788 b84
    AU WARNING: There are no approved updates to install
    2014-08-06 08:58:30:343
    788 b84
    AU  # Exit code = 0x8024000C
    2014-08-06 08:58:30:343
    788 b84
    AU #########
    2014-08-06 08:58:30:343
    788 b84
    AU ##  END  ##  AU: Install updates
    2014-08-06 08:58:30:343
    788 b84
    AU #############
    2014-08-06 08:58:38:841
    788 77c
    EP Got 7971F918-A847-4430-9279-4A52D1EFE18D redir Client/Server URL: "https://fe2.update.microsoft.com/v6/ClientWebService/client.asmx"
    2014-08-06 08:58:38:841
    788 77c
    EP Got 7971F918-A847-4430-9279-4A52D1EFE18D redir Reporting URL: "http://statsfe2.update.microsoft.com/ReportingWebService/ReportingWebService.asmx"
    2014-08-06 08:58:38:841
    788 77c
    Report OpenReportingWebServiceConnection, reporting URL = http://statsfe2.update.microsoft.com/ReportingWebService/ReportingWebService.asmx
    2014-08-06 08:58:38:841
    788 77c
    IdleTmr WU operation (CLegacyEventUploader::HandleEvents) started; operation # 494; does use network; is at background priority
    2014-08-06 08:58:38:841
    788 77c
    Report Uploading 1 events using cached cookie.
    2014-08-06 08:58:39:108
    788 77c
    Report Reporter successfully uploaded 1 events.
    2014-08-06 08:58:39:108
    788 77c
    IdleTmr WU operation (CLegacyEventUploader::HandleEvents, operation # 494) stopped; does use network; is at background priority
    2014-08-06 09:06:39:117
    788 77c
    Report WARNING: CSerializationHelper:: InitSerialize failed : 0x80070002
    2014-08-06 09:08:39:114
    788 ea8
    AU Earliest future timer found: 
    2014-08-06 09:08:39:114
    788 ea8
    AU    Timer: 31DA7559-FE27-4810-8FF6-987195B1FD98, Expires 2014-08-07 04:31:04, not idle-only, not network-only
    2014-08-06 09:08:40:115
    788 b84
    AU ###########  AU: Uninitializing Automatic Updates  ###########
    2014-08-06 09:08:40:132
    788 b84
    WuTask Uninit WU Task Manager
    2014-08-06 09:08:40:153
    788 b84
    AU Earliest future timer found: 
    2014-08-06 09:08:40:153
    788 b84
    AU    Timer: 31DA7559-FE27-4810-8FF6-987195B1FD98, Expires 2014-08-07 04:31:04, not idle-only, not network-only
    2014-08-06 09:08:40:200
    788 b84
    AU Earliest future timer found: 
    2014-08-06 09:08:40:200
    788 b84
    AU    Timer: 31DA7559-FE27-4810-8FF6-987195B1FD98, Expires 2014-08-07 04:31:04, not idle-only, not network-only
    2014-08-06 09:08:40:310
    788 b84
    Service *********
    2014-08-06 09:08:40:310
    788 b84
    Service **  END  **  Service: Service exit [Exit code = 0x240001]

    And the wsus server configuration :

    Thursday, August 7, 2014 7:01 AM

Answers

  • I just had the same problem after a clean deployment of a new server. It worked again after reinstall of the server from scratch. Tried out some solutions since im running wsus server on ESXi 5.5

    Edit: Sometimes a faulty installation can happend and errors cant be explained.
    • Edited by Mr. Guy Thursday, August 7, 2014 11:56 AM
    • Marked as answer by Daniel JiSun Tuesday, August 19, 2014 2:31 AM
    Thursday, August 7, 2014 11:47 AM

All replies

  • I just had the same problem after a clean deployment of a new server. It worked again after reinstall of the server from scratch. Tried out some solutions since im running wsus server on ESXi 5.5

    Edit: Sometimes a faulty installation can happend and errors cant be explained.
    • Edited by Mr. Guy Thursday, August 7, 2014 11:56 AM
    • Marked as answer by Daniel JiSun Tuesday, August 19, 2014 2:31 AM
    Thursday, August 7, 2014 11:47 AM
  • OK thanks Guy, it's strange because this server has well ran in April I think

    What do you do to reinstall ? you rebuild the server (create a new VM) or you delete and reinstall the role wsus ?

    For information, our VM is a windows 2012 standard edition on hyper-v 2012 R3

    Thursday, August 7, 2014 1:00 PM
  • I did the VM, disabled plug and play for the VM disk's before reinstall.

    http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1012225

    Thursday, August 7, 2014 1:15 PM