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DHCP, DNS and IP Helper services are not starting RRS feed

  • Question

  • When the computer boot, the services DHCP, DNS and IP Helper are not starting

     

    the error is about tdx service missing, "netio legacy tdi support driver" is missing

     

    I tried copying tdx.sys and tdx service registry from a similar computer, but when trying to start the tdx service:

    net start tdx

    System error 1058 has occured.

     

    The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

     

    When I go to the device manager, and "show hidden devices", "NetIO Legacy TDI" is not under Non-Plug and Play Drivers

     

    When starting DHCP services

    net start dhcp

    System error 1068 has occurred.

    The dependecy service or group failed to start.

     

    From the System Log:

    The DHCP Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error:

     

    The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

     

    How can I fix this?

    tried sfc /scannow

    no recovery point available.

    Monday, August 29, 2011 6:08 PM

Answers

  • Ensure that all the components/services the IP Helper, DNS Client and the DHCP Client depend are all started and working. Refer screenshot:

    Alternatively, also turn off IPv6 if it is not required and try again. Revert back here if this does not resolve the issue. Hope it helps!


    Kunal D Mehta - a Windows Server Enthusiast | My first TechNet Wiki Article
    • Marked as answer by Juke Chou Sunday, September 4, 2011 2:58 PM
    Tuesday, August 30, 2011 7:18 PM

All replies

  • Hi,

    Have you tried performing a hard drive scan to check for file corruption?

    Also as it may be an application issue you might try checking the system and application logs. To do so, right click 'My Computer' and select 'Manage' within the computer management window select the 'Event Viewer' > 'Windows Logs' options to view these. If you see any errors that might be linked it could lead you to the application that is causing the problem (if applicable).

    Hope this helps,

    Cathal


    Cathal O'Brien BSc, PgDip, PhD . Techsmart IT Support | Computer Repairs
    Monday, August 29, 2011 6:51 PM
  • Tdx is NOT in the service list

    Tdx is NOT in the Non-Plug and Play drivers

     

    I need to reinstall it

     

    this is not an application issue, I already said what was in the system event

     

    Tom


    Monday, August 29, 2011 7:05 PM
  • Tried reinstalling all my network drivers...

     

    still nothing

    Tuesday, August 30, 2011 11:20 AM
  • Ensure that all the components/services the IP Helper, DNS Client and the DHCP Client depend are all started and working. Refer screenshot:

    Alternatively, also turn off IPv6 if it is not required and try again. Revert back here if this does not resolve the issue. Hope it helps!


    Kunal D Mehta - a Windows Server Enthusiast | My first TechNet Wiki Article
    • Marked as answer by Juke Chou Sunday, September 4, 2011 2:58 PM
    Tuesday, August 30, 2011 7:18 PM
  • This may not help the OP, but I wanted to share because we had the same thing happen and were able to resolve it.

    We had this happen on two identical Acer machines running Windows 7 following automatic windows updates. The original event log error stated that NetIO Legacy TDI Support Driver failed to start because a device was not functioning properly. We were able to correct the problem by going to Device Manager -> View -> Show hidden devices -> Non Plug and Play devices and uninstalling the NetIO Legacy TDI Support Driver. For us, it did appear in the list but was disabled. We tried to simply enable it, but it said Windows could not enable it. So we tried uninstalling it and restarting the computer. Everything was back to normal.

    Hunter

     

    Tuesday, September 20, 2011 7:54 PM
  • Thanks, I had the same issue with the "Ancillary Function Driver for Winsock" and uninstalling it and rebooting as per your method solved it. Cheers, Roger
    Tuesday, May 1, 2012 4:41 PM
  • Just wanted to say thanks for this post.

    After trying a lot of other solutions (winsock reset, tcpip reset, registry edits etc etc) this one worked a treat.

    Monday, May 14, 2012 2:08 PM
  • Although this thread is quite old now, I wanted to day that this solution from ftb_it worked for me as well with a computer I was diagnosing today.

    Big thanks for the solution!

    Wednesday, November 27, 2013 11:57 PM
  • This solution solved problem of not being able to connect to Internet by acquiring IP and DNS server addresses automatically due to DHCP Client, DNS Client, and IP Helper services that couldn't be started. These 3 stopped services couldn't be restarted due to the dependency 'NetIO Legacy TDI Support Driver' being disabled (reason unknown).  Windows failed to enable the driver directly.  Only by uninstalling the driver and rebooting the computer was the 'NetIO Legacy TDI Support Driver' enabled, ultimately restoring Internet connectivity.

    Thursday, May 22, 2014 8:48 PM