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Blue Screen Unexpected shut down RRS feed

  • Question

  • Source


    Windows



    Summary


    Shut down unexpectedly



    Date


    4/20/2013 2:36 AM



    Status


    Not reported



    Problem signature

    <dir>

    </dir>
    <dir></dir><dir></dir><dir>

    Problem Event Name: BlueScreen

    OS Version: 6.1.7601.2.1.0.256.49

    Locale ID: 1033


    </dir>

    Files that help describe the problem

    <dir>

    </dir>
    <dir></dir><dir></dir><dir>

    041913-22105-01.dmp

    sysdata.xml

    WERInternalMetadata.xml


    </dir>

    Extra information about the problem

    <dir>

    </dir>
    <dir></dir><dir></dir><dir>

    BCCode: d1

    BCP1: 0000000000000000

    BCP2: 0000000000000002

    BCP3: 0000000000000000

    BCP4: FFFFF8800190C0D2

    OS Version: 6_1_7601

    Service Pack: 1_0

    Product: 256_1


    </dir>
    Thursday, May 9, 2013 4:40 AM

Answers

  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  We need at least 2 DMP FILES to diagnose and confirm


    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this)
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    http://www.wikihow.com/Use-SkyDrive

    To ensure minidumps are enabled:

    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.

    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    System specs are extremely useful so please include whatever you know.


    Wanikiya & Dyami--Team Zigzag

    • Marked as answer by ZigZag3143x Thursday, December 12, 2013 12:15 AM
    Thursday, May 23, 2013 2:49 AM

All replies

  • Hi macattack03

    Are you doing anything in particular when the blue screen occur?

    Have you install any programs, updates or drivers?

    can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via Windows Live SkyDrive or similar site?

    In addition, You can make a clean boot for test, to make sure whether it is because a  program or service caused your problem.

    Please refer to the link below for more details.

    http://support.microsoft.com/kb/331796?wa=wsignin1.0

    Friday, May 10, 2013 10:00 AM
  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  We need at least 2 DMP FILES to diagnose and confirm


    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this)
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    http://www.wikihow.com/Use-SkyDrive

    To ensure minidumps are enabled:

    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.

    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    System specs are extremely useful so please include whatever you know.


    Wanikiya & Dyami--Team Zigzag

    • Marked as answer by ZigZag3143x Thursday, December 12, 2013 12:15 AM
    Thursday, May 23, 2013 2:49 AM