Office 365 and SBE 2011 Password Sync Not Working


  • I am running SBS Essentials 2011 with Office 365 integration. For a few years we've been syncing passwords fine. A few weeks ago some users changed their logon passwords for the network. At that time their new password did not sync with Office 365. How can I get sync back up and running?
    Wednesday, February 05, 2014 6:55 PM


  • Hi,

    Would you please let me know if this issue still persists? Please check if the password reset in Active Directory comply with Office 365 password policy.

    Meanwhile, please refer to the following KB and check if it help you to solve this issue.

    Error when an SBS 2011 Essentials user signs in to Office 365 after they change the password for their user account: "We don't recognize this user ID or password"

    In addition, please refer to the following KB and troubleshoot.

    The Office 365 Integration Module for SBS 2011 Essentials does not work as expected

    If this issue still exists, please let me know the complete error messages that you get when use the new password to sign in.

    Hope this helps.

    Best regards,

    Justin Gu

    Monday, February 10, 2014 5:21 AM

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