Keyboard/mouse stops working RRS feed

  • Question

  • I have a Microsoft surface pro 10. If I am using my computer and then stop for a minute I come back and the mouse and keyboard that clicks in have stopped working. I have to remove it and hook it back up in order to use it. I can use the tablet when it disconnects but it's very annoying because it'll stop working if I pause for even a minute. How do I fix this??
    Thursday, May 24, 2018 4:50 PM

All replies

  • Hi,

    Here are some suggestions that you can try:

    1.perform a clean boot 

    2.Update the mouse/keyboard driver

    3.Uninstall and reinstall the USB driver controllers

    4.Reinstall the chipset driver

    5.If you have installed some 3-party antivirus software, remember to uninstall them temporary, checking if it is caused by them.

    5.Install all the update in windows, and you can also update your firmware.

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    Friday, May 25, 2018 5:15 AM