Exchange drops mail for external journaling contact RRS feed

  • Question

  • Hello,

    how can i find out more about why exchange drops some mails for the external journaling contact?

    https:// imgur.com /a/X24byBs

    First Pic exchange forwards it correctly

    Second Pic exchange drops the answer mail

    any ideas?

    Monday, August 27, 2018 9:43 AM

All replies

  • messagetracking log:

    2018-08-23T21:14:20.762Z,,Exchange,,,ScanMail Routing Agent,,AGENT,DROP,104625403330570,<c2f4c2c4-5f11-4ff3-b78c-d19a8018feda@journal.report.generator>,796342aa-55ad-474f-d2c9-08d6093d649e,journaling.example@example.com,'[{LED=550 4.3.2 QUEUE.TransportAgent; message deleted by transport agent};{MSG=};{FQDN=};{IP=};{LRT=}]',151107,1,,,AW: PRG Server EsXi,MicrosoftExchange329e71ec88ae4615bbc36ab6ce41109e@example.de,<>,SRV=Exchange.example.local:TOTAL-HUB=0.235|CAT-PEN=0.119(CATOS=0.002(CATSM=0.002(CATSM-Malware Agent=0.001))|CATRESL=0.010|CATORES=0.105(CATRS-INC=0.105(CATRS-ScanMail Routing Agent-INC=0.105))),Originating,,,,S:E2ELatency=0.235;S:DeliveryPriority=Low;S:PrioritizationReason=JournalReport;S:OriginalFromAddress=user@example.de;S:AccountForest=example.local;S:TransportTrafficSubType=JournalingReport,Email,12f4b0b3-9f75-48ed-87ce-08d6093d64c2,15.01.1415.007

    Monday, August 27, 2018 1:06 PM
  • Hi,

    According to the message tracking log, the message was dropped by the ScanMail Routing Agent, we could run Get-TransportAgent command to check if ScanMail Routing Agent exists, then run the following command to disable it:

    Disable-TransportAgent "<ScanMail Routing Agent>"


    Manu Meng

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    • Proposed as answer by Manu Meng Wednesday, August 29, 2018 1:12 PM
    Tuesday, August 28, 2018 8:02 AM
  • Hi,

    Just checking in to see if above information was helpful. Please let us know if you would like further assistance.


    Manu Meng

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to shareexplore and talk to experts about Microsoft Teams.

    Thursday, August 30, 2018 2:50 PM