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new lync contacts default to cell phone for lync call button (part 2) RRS feed

  • Question

  • The problem is that when a Lync 2013 user adds a new contact, and then tries to place a call in Lync, the default option for the Lync call button to that newly added contact is that contact's cell phone (if that contact has added a cell phone number).  The default should be a Lync call, not a cell phone number.

    Others (thank you very much!) have answered very similar questions here: http://social.technet.microsoft.com/Forums/lync/en-US/80fde051-1d3c-495e-aa32-63e93e5e4104/change-the-default-oneclick-audio-call-option-on-lync-clients?forum=ocsvoice

    and here: http://social.technet.microsoft.com/Forums/lync/en-US/cd05243c-bbcf-46f4-9269-045d9c31867b/how-to-set-the-default-number-on-a-lync-contact-to-lync-call-instead-of-work?forum=ocsclients

    So I understand one possible solution is to: Set-CsClientPolicy -Identity Global -EnableVOIPCallDefault $true

    However, here's the odd issue I'm having and why I'm posting:  I ran Get-CsClientPolicy across three different, independent Lync servers (all for completely different orgs/domains that are managed separately) that I have access to, and the EnableVOIPCallDefault is set to false for all of them.    However, this problem behavior is only affecting one of the orgs, the other two, when a new contact is added, the call button in the  Lync client defaults to a Lync call, not a cell number.

    So why, if across three independently managed Lync servers, if the EnableVOIPCallDefault is set to false, would it only be defaulting to cell phones in one?  I compared the results of the three Get-CsClientPolicy, and could not find a logical pattern in any of the settings that could explain.

    The only thing that I can think of is that the org that is affected, the line uri is a 4 digit extension, not a full 10 digit phone number.  In the other two orgs (including the one that I am a user in), it's a full 10 digit phone number.



    • Edited by mrtoad9 Wednesday, February 12, 2014 1:11 AM
    Wednesday, February 12, 2014 1:08 AM

Answers

  • EnableVOIPDefault is only the default option for the first click-to-call for a contact, once a different number is selected it becomes the default and the policy has no effect.

    Take a look at Richard Brynteson's blog about Controlling Click-to-Call: http://masteringlync.com/2014/01/27/controlling-click-to-call/ 



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    • Proposed as answer by Lisa.zheng Wednesday, February 19, 2014 9:52 AM
    • Marked as answer by Lisa.zheng Sunday, February 23, 2014 1:47 PM
    Wednesday, February 12, 2014 2:13 AM