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Windows 7 Update Errors - 80072EE2 and 80072F8F RRS feed

  • Question

  • Good Morning (Australian Time),

    I have attempted unsuccessfully to update my Windows 7 RC1 installation, I will post the full details here....

    - Windows 7 RC1 - x64bit
    - CPU: Intel Q8200 (Quadcore 2.33ghz)
    - RAM: 8gb
    - HDD Space: (collectively 4.5tb)

    Networking Configuration:
     - Primary Gateway: Cisco 2621XM router
     - Internal Schema: 10.10.10.x / 255.0.0.0 ip range
     - External Schema: ISP DHCP
     - Routing Type: NAT (anything from the 10.10.10.x requested an opening will be held open until the requestor closes, otherwise from the outside in there are static rules)

    As below, I bypassed the router and got the same two error codes.

    Error codes:
    80072EE2 - Which apparently is "Update is too busy"
    80072F8F - Your clock is wrong

    What have I done?
    - Tried the post that asked me to reregister all my DLLs with wuauserv, bits and cryptsrv (or similar) shutdown.
    - Disabled my router
    - Gone directly via 2 ISPs (bypassing routing etc just straight to modem which are in full bridge mode (one's cable one's adsl2)
    - Tried ensuring all current files are valid
    - Updated my system clock manually and via time.microsoft.com

    Any suggestions? I've tried everything.

    Jeff
    Monday, July 13, 2009 8:32 PM

Answers

  • Hi Guys,

    I resolved the issue. I changed my DNS entries from my ISP to another ISP and it worked. I have since spoken to the ISP who informed me that there was dirty DNS entries for Windows Update in their DNS server which they purged as they had a number of complaints on their end about unable to update.

    I also implemented my own DNS server which if it does not know the answer it'll query out to an Open DNS server and the issue has since been resolved.

    This fix included errors:
     - 80072EE2
     - 80072F8F

    Regards

    Jeff
    • Proposed as answer by Nano Warp Wednesday, July 15, 2009 12:07 PM
    • Marked as answer by Arthur Xie Thursday, July 16, 2009 5:49 AM
    Wednesday, July 15, 2009 5:16 AM

All replies

  • I've rebooted a few times and well, Now i'm getting other issues as per the Windows update.log file

    2009-07-14 07:11:27:063  964 7ac Agent *************
    2009-07-14 07:11:27:063  964 7ac Agent ** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2009-07-14 07:11:27:063  964 7ac Agent *********
    2009-07-14 07:11:27:063  964 7ac Agent   * Online = Yes; Ignore download priority = No
    2009-07-14 07:11:27:063  964 7ac Agent   * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
    2009-07-14 07:11:27:063  964 7ac Agent   * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service
    2009-07-14 07:11:27:063  964 7ac Agent   * Search Scope = {Machine}
    2009-07-14 07:11:27:063  964 7ac Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir_prerelease\9482F4B4-E343-43B6-B170-9A65BC822C77\win7wuredir.cab:
    2009-07-14 07:11:27:063  964 7ac Misc  Microsoft signed: Yes
    2009-07-14 07:11:27:156  964 7ac Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir_prerelease\9482F4B4-E343-43B6-B170-9A65BC822C77\win7wuredir.cab:
    2009-07-14 07:11:27:172  964 7ac Misc  Microsoft signed: Yes
    2009-07-14 07:11:27:172  964 7ac Agent WARNING: could not get the auth file name 0x80070002
    2009-07-14 07:11:27:172  964 7ac Agent WARNING: Failed to copy the backed up authorization cab for service 7971f918-a847-4430-9279-4a52d1efe18d, keep going. hr=0X80070002
    2009-07-14 07:11:27:172  964 7ac Agent Checking for updated auth cab for service 7971f918-a847-4430-9279-4a52d1efe18d at http://download.windowsupdate.com/win7_prerelease/microsoftupdate/redir/muauth.cab
    2009-07-14 07:11:27:250  964 7ac Misc WARNING: WinHttp: SafeCreateFile failed. error 0x80070003
    2009-07-14 07:11:27:250  964 7ac Misc WARNING: WinHttp: DoFileDownload PerformDownload failed. error 0x80070003
    2009-07-14 07:11:27:578  964 7ac Misc WARNING: WinHttp: SafeCreateFile failed. error 0x80070003
    2009-07-14 07:11:27:578  964 7ac Misc WARNING: WinHttp: DoFileDownload PerformDownload failed. error 0x80070003
    2009-07-14 07:11:27:734  964 7ac Misc WARNING: WinHttp: SafeCreateFile failed. error 0x80070003
    2009-07-14 07:11:27:734  964 7ac Misc WARNING: WinHttp: DoFileDownload PerformDownload failed. error 0x80070003
    2009-07-14 07:11:27:796  964 7ac Misc WARNING: WinHttp: SafeCreateFile failed. error 0x80070003
    2009-07-14 07:11:27:796  964 7ac Misc WARNING: WinHttp: DoFileDownload PerformDownload failed. error 0x80070003
    2009-07-14 07:11:27:796  964 7ac Misc WARNING: DownloadFileInternal failed for http://download.windowsupdate.com/win7_prerelease/microsoftupdate/redir/muauth.cab: error 0x80070003
    2009-07-14 07:11:27:796  964 7ac Agent WARNING: Failed to download auth cab for service 7971f918-a847-4430-9279-4a52d1efe18d from http://download.windowsupdate.com/win7_prerelease/microsoftupdate/redir/muauth.cab, hr=0X80070003
    2009-07-14 07:11:27:796  964 7ac Agent FATAL: Caller Default Service Recovery failed to opt in to service 7971f918-a847-4430-9279-4a52d1efe18d, hr=0X80070003
    2009-07-14 07:11:27:796  964 7ac Agent   * WARNING: Online service registration/service ID resolution failed, hr=0x8024A005
    2009-07-14 07:11:27:796  964 7ac Agent   * WARNING: Exit code = 0x8024A005
    2009-07-14 07:11:27:796  964 7ac Agent *********
    2009-07-14 07:11:27:796  964 7ac Agent **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2009-07-14 07:11:27:796  964 7ac Agent *************
    Monday, July 13, 2009 9:12 PM
  • I suggest you rename the folder SoftwareDistribution. Please refer the following article.

    KB958046 

    If the issue persists, please temporary disable or remove the anti-virus, anti-spyware and firewall. Then check the result again.


    Arthur Xie - MSFT
    Wednesday, July 15, 2009 5:14 AM
  • Hi Guys,

    I resolved the issue. I changed my DNS entries from my ISP to another ISP and it worked. I have since spoken to the ISP who informed me that there was dirty DNS entries for Windows Update in their DNS server which they purged as they had a number of complaints on their end about unable to update.

    I also implemented my own DNS server which if it does not know the answer it'll query out to an Open DNS server and the issue has since been resolved.

    This fix included errors:
     - 80072EE2
     - 80072F8F

    Regards

    Jeff
    • Proposed as answer by Nano Warp Wednesday, July 15, 2009 12:07 PM
    • Marked as answer by Arthur Xie Thursday, July 16, 2009 5:49 AM
    Wednesday, July 15, 2009 5:16 AM
  • Hi Arthur,

    As per another one I had open. I did that.

    Thanks

    Jeff
    • Proposed as answer by Fifth.Sentinel Wednesday, November 25, 2009 10:16 PM
    Thursday, July 16, 2009 11:45 AM
  • I had the same issue after just intalling from new shrink wrapped DVD of Windows 7 Ultimate. It seems for some reason the appropriate root certifcates for Windows Update were not installed. Or, something goes wrong if you install in a enterprise environment that pushes WSUS GPO/registry changes for Windows update.

    The fix was that I download and installed the XP root certificate updates (It is really bad form that there is no way around doing manual web page based updates in Windows 7 now, which is why I had to use the XP root certificate update). Once that was installed then Windows update has worked perfectly. If its not that, then it may be because you have to validate before downloading, it may fix a problem with geninue advantage install as part of validation.

    5thSentinel
    • Proposed as answer by skinner6695 Wednesday, December 30, 2009 9:47 PM
    Wednesday, November 25, 2009 10:21 PM
  • Had the error 80072F8F on Windows 7 Business. Installed the XP root certs then windows update worked great. Thank you!
    Wednesday, December 30, 2009 9:48 PM
  • Downloading the XP root certs also fixed my instance of this.  Also noted that this installs the validation tool so unsure if this helps to "finalise" the validation of my windows 7 (Enterprise).  I have also installed from the same DVD onto a virtual PC and did not have an issue with the updates, so a little wierd.
    Thursday, January 14, 2010 11:43 PM
  • Hi There,

    Same problems here - tried everything I can see listed re this problem but it just keeps coming back to the same 80072ee2 something wrong with the network error...

    So, question, how do I get and install these root certs please?

    Wednesday, May 26, 2010 12:15 PM
  • I think the one and only one solution to this problem is to reinstallation of the Windows 7. I had searched for many and more solutions regarding this when I encounter the same problem. But, can't able to find any particular solution about this. Then I made the reinstallation of the windows 7 and I am able to solve that particular error. Now, I have turn off my automatic updates, so that I don't get this error in future.
    Thursday, May 27, 2010 9:54 AM
  • I think the one and only one solution to this problem is to reinstallation of the Windows 7. I had searched for many and more solutions regarding this when I encounter the same problem. But, can't able to find any particular solution about this. Then I made the reinstallation of the windows 7 and I am able to solve that particular error. Now, I have turn off my automatic updates, so that I don't get this error in future.

    Hello All,

    I solved this problem. Simply start the Internet Settings from control panel, and add the "*.microsoft.com" to the secure places list in the security tab. Voila!!! The updates are working!

    Smith

    Thursday, July 15, 2010 3:46 PM
  • Adding *://*.microsoft.com to Trusted sites in Internet Explorer Security fixed this for me. Cool Dave
    Wednesday, July 28, 2010 7:53 PM
  • Had the error 80072F8F on Windows 7 Business. Installed the XP root certs then windows update worked great. Thank you!


    Hello!

    What fixed the WU error 80072f8f for me was:

     

    http://www.microsoft.com/downloads/en/details.aspx?familyId=F814EC0E-EE7E-435E-99F8-20B44D4531B0&hash=6Xeb2fQHLX0qxPxhothZh7iAX6%2f%2bLhM6gMqLEFVsIFxotvkJgRa2g6h1PDibpA%2b7sO3e9dYh5eoXM4ufQux6fA%3d%3d

     

    :-)

     

     

    Monday, October 25, 2010 8:14 AM
  • I had Windows update issue for Windows 7 enterprise. The issue was resolved by changing the static ip to Automtic ip. The problem was with DNS entries. Thanks to Jeff83

     

    Thanks,

     

    Syed

    Wednesday, March 16, 2011 2:30 AM
  • The problem for me was time and date try changing your time and date to the correct one it fix the problem according to this http://windows.microsoft.com/en-US/windows-vista/Windows-Update-error-80072f8f

    Tuesday, August 9, 2011 3:26 PM
  • Experience this error, it was caused by the proxy server. Fix was to disable proxy server in internet explorer under the conection tab/ lan settings.
    Friday, July 27, 2012 12:57 PM