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User not sending Out of Office replies RRS feed

  • Question

  • Running Exchange 2007 SP2.

    A user (Outlook 2007) configures their Out of Office and sets it. Problem is, when people send him emails, they don't get the Out of Office message, whether they are internal or external.

    Same problem happens in OWA and whether he's in Online/Cached, so not an Outlook issue.

    Any ideas on where to start troubleshooting?

    Sunday, May 8, 2011 7:54 PM

Answers

  • On Sun, 8 May 2011 19:54:11 +0000, TomD1976 wrote:
     
    >Running Exchange 2007 SP2.
    >
    >A user (Outlook 2007) configures their Out of Office and sets it. Problem is, when people send him emails, they don't get the Out of Office message, whether they are internal or external.
    >
    >Same problem happens in OWA and whether he's in Online/Cached, so not an Outlook issue.
    >
    >Any ideas on where to start troubleshooting?
     
    It's usually a problem with the client where there are multiple, or
    damaged, OOF rules created.
     
    Use MFCMAPI and remove the OOF rules from the inbox. Then recreate the
    OOF in Outlook (or OWA).
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    • Proposed as answer by Novak Wu Thursday, May 12, 2011 3:52 AM
    • Marked as answer by Novak Wu Tuesday, May 24, 2011 6:28 AM
    Sunday, May 8, 2011 9:18 PM

All replies

  • On Sun, 8 May 2011 19:54:11 +0000, TomD1976 wrote:
     
    >Running Exchange 2007 SP2.
    >
    >A user (Outlook 2007) configures their Out of Office and sets it. Problem is, when people send him emails, they don't get the Out of Office message, whether they are internal or external.
    >
    >Same problem happens in OWA and whether he's in Online/Cached, so not an Outlook issue.
    >
    >Any ideas on where to start troubleshooting?
     
    It's usually a problem with the client where there are multiple, or
    damaged, OOF rules created.
     
    Use MFCMAPI and remove the OOF rules from the inbox. Then recreate the
    OOF in Outlook (or OWA).
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    • Proposed as answer by Novak Wu Thursday, May 12, 2011 3:52 AM
    • Marked as answer by Novak Wu Tuesday, May 24, 2011 6:28 AM
    Sunday, May 8, 2011 9:18 PM
  • Hi,

     

    Does the issue occur on certain user mailbox or each user mailbox?

     

    If the issue occurs on each user mailbox, please let me know. Otherwise, please perform Rich’s suggestion to recreate OOF. However, if the issue persists, please collect the following log file and send it to me for research.

     

    Enable Outlook logging

    ==============

    1. In Outlook 2007, click Tools->Options.

    2. In the Other tab, click Advanced Options.

    3. Click "Enable Logging (troubleshooting)".

    4. Click OK.

    5. Restart Outlook.

    6. Click Tools->Out of Office Assistant to reproduce the issue.

    7. In the Start->Run box, type "%Temp%" without quotation marks, and click Enter.

    8. Open the olkas folder.

    9. Send me the latest OOF log file.

     

    Thanks.

    Novak


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    Thursday, May 12, 2011 3:52 AM