locked
blue screen of death windows vista RRS feed

  • Question

  • I get the blue screen of death when I am on Skype and I have windows vista. What should I do? Thank you!

    • Moved by Carey FrischMVP, Moderator Sunday, May 22, 2011 8:13 PM Moved to more appropriate forum category (From:Windows Vista Setup)
    Sunday, May 22, 2011 2:19 AM

Answers

  • Hi,

     

    When did this issue begin to occur?

     

    If recently, system restore can be under consideration.

     

    Please uninstall and reinstall the latest version skype to check the result.

     

    Certain things you can try are to find out the root cause of the problem are given below.

     

    Have a look whether you can reproduce the problem in clean boot.

     

    Clean Boot prevents software conflicts by preventing the startup items and non Microsoft services from loading. This way you can safely follow the process of elimination to check which application is causing this behavior.

     

    Refer:

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    http://support.microsoft.com/kb/929135

    Note: Ensure that you put your computer back to normal startup mode after completing the troubleshooting steps. Steps are available in the article given above.

     

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Tuesday, May 24, 2011 8:58 AM
    Moderator

All replies

  • Use Microsoft Skydrive to upload dump files (c:\windows\minidumps). Once done, post a link here.

    You can also contact Microsoft CSS.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration

    Sunday, May 22, 2011 9:56 PM
  • Sorry I don't get this. what should I do?

    Monday, May 23, 2011 12:33 AM
  • What do you mean by you don't get this?

    You have to upload to me dump files to determine the cause of your BSOD.

    You can also contact Microsoft CSS.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration

    Monday, May 23, 2011 7:06 AM
  • Sorry but how?

     

     

    Monday, May 23, 2011 5:21 PM
  • Sorry but how?

     

     

    Here is the link to Skydrive: http://explore.live.com/windows-live-skydrive

    Upload files that are in c:\windows\minidumps

     

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration

    Monday, May 23, 2011 5:38 PM
  • Hi,

     

    When did this issue begin to occur?

     

    If recently, system restore can be under consideration.

     

    Please uninstall and reinstall the latest version skype to check the result.

     

    Certain things you can try are to find out the root cause of the problem are given below.

     

    Have a look whether you can reproduce the problem in clean boot.

     

    Clean Boot prevents software conflicts by preventing the startup items and non Microsoft services from loading. This way you can safely follow the process of elimination to check which application is causing this behavior.

     

    Refer:

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    http://support.microsoft.com/kb/929135

    Note: Ensure that you put your computer back to normal startup mode after completing the troubleshooting steps. Steps are available in the article given above.

     

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Tuesday, May 24, 2011 8:58 AM
    Moderator