"Cannot download the information you requested" RRS feed

  • Question

  • Hi!

    I have 2 machines (both 64bit) and I installed word 2010.

    my scenario: I click on a link which is not available (not exist) - i get the error: "http://... can't be open. Cannot download the information you requested" and on the other machine I tried the same link but now my internet explorer open the link (which is on a 404 site. Why? 

    Have anyone an idea which registry key is responsible for that?


    Monday, March 3, 2014 2:08 PM

All replies

  • Hi,

    As far as I know if we get the error message:" Unable to open <url>. Cannot download the information you requested", the Office programs will attempt to access the link first before forwarding the URL to your browser to load the web page. If there is an error returned from the website for that URL, Word or Excel will refuse to load it.

    Did you try to test and use the available hyperlink (Such as: www.technet.com/en-us) in both of the two machines? 

    If it still can not open the URL, please try to follow the below KB to check the registry key :


    For more detail information, please refer to the following link:


    Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    Some of our customers solve the issue by update party software (such as LaserFiche) . Just check if it helps you.


    George Zhao
    TechNet Community Support

    Tuesday, March 4, 2014 6:01 AM
  • Thanks for reply!

    I haven't a problem with online hyperlinks/urls. So on both machines they open the hyperlink.

    My problem is, I have a offline hyperlink like microsoft.com/itdoesntwork - in my "correct"-configured office I get the "cannot download..." message but on the other machine it open the internet explorer.

    And my question is: Why open the internet explorer? And how can I turn on the "feature"?


    Tuesday, March 4, 2014 7:35 AM
  • *push*
    Thursday, March 6, 2014 11:08 AM
  • change a default browser like chrome, ff. 


    Thursday, March 6, 2014 10:06 PM
  • i change my default browser to ff - no change :(
    Friday, March 7, 2014 7:38 AM
  • *push*
    Monday, March 10, 2014 12:22 PM
  • nobody an idea?
    Wednesday, March 12, 2014 6:34 PM