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Unable to Print From MS Word and Other Applications RRS feed

  • Question

  • Hi,

    I am trying to print from various Windows XP SP3 machines on a school domain that has a Windows Server 2008 R2 SP1 Server. The type of printer is a HP Officejet 8000 A809 Series Printer. When I try printing from Word 2010 it just doesn't work, you get the printing icon in the notification area for a few seconds but then it disappears with no notice and nothing comes out of the printer. This problem also occurs with Adobe Reader documents too, but a test page can be printed and you can also print from WordPad. The Server has the Server 2008 64-bit driver and a universal type driver for good measure, both added via the print management tool. At the school there are also Windows 7 32-bit OSs installed and they can print with no problems, I have tried re-installing drivers but any driver I come across for this printer is the same as the one that I already have installed.

    I will try to post this in the most relevant forum, excuse me if this is incorrect.

    Wednesday, June 22, 2011 9:29 AM

Answers

  • Hi,

    Please try to use Fix it in the following page by selecting the topic to Office > Word Print:

    http://support.microsoft.com/fixit/?WT.mc_id=SMCPSC_ENUS_ADR_FIXIT

    Read the article about How to troubleshoot print failures in Word 2010, Word 2007, and Word 2003:

    http://support.microsoft.com/kb/826845

     

    I also suggest you to get contact with the HP printer support team:

    www.hp.com/Support

    Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.


    Sincerely,
    Max Meng


    Come back and mark the replies as answers if they help and unmark them if they provide no help.
    Friday, June 24, 2011 7:39 AM

All replies

  • Hi,

    Please try to use Fix it in the following page by selecting the topic to Office > Word Print:

    http://support.microsoft.com/fixit/?WT.mc_id=SMCPSC_ENUS_ADR_FIXIT

    Read the article about How to troubleshoot print failures in Word 2010, Word 2007, and Word 2003:

    http://support.microsoft.com/kb/826845

     

    I also suggest you to get contact with the HP printer support team:

    www.hp.com/Support

    Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.


    Sincerely,
    Max Meng


    Come back and mark the replies as answers if they help and unmark them if they provide no help.
    Friday, June 24, 2011 7:39 AM
  • Thanks, I will try these and see if they help.

     

    Tuesday, June 28, 2011 9:22 AM
  • Have you fixed this problem at all?????

     

    I have the exact same setup with HP officejet 8000 printet and exactly the same problem with printing through office

     

    Any advice - please pass on

    Thanks

    Monday, November 28, 2011 7:47 PM
  • "katieBr" wrote in message news:26e2e827-5aee-4122-b9fe-40f584515401@communitybridge.codeplex.com...
    Have you fixed this problem at all?????
     
    I have the exact same setup with HP officejet 8000 printet and exactly the same problem with printing through office
     
    Any advice - please pass on
     
    Thanks
     
     
    Have you worked through the print troubleshooter linked to in this thread?

    Stefan Blom, Microsoft Word MVP
    Monday, November 28, 2011 10:30 PM
  • Hi,

    i had this problem too. But i think i have found the solution for this problem.

    First delete the HP OfficeJet 8000 Pro from the server (Win 2008 R2 64 bit in my case) + the drivers.

    Download this ones from HP site:

    http://ftp.hp.com/pub/softlib/software12/COL40119/bi-97844-1/OJP8000vA809_Corporate_64bit_14.exe

    http://ftp.hp.com/pub/softlib/software12/COL40119/bi-97843-1/OJP8000vA809_Corporate_14.exe 

    Install the printer using 64bit driver for Win 2k8 then add extra x86 drivers for Windows XP clients.

    Then open properties of the printer and go to preferences and change paper size to A4 ( Legal 8,5 is default paper size after installation). Next go to advenced and click Printing defaults and also change the paper size to A4.
    After this few steps HP OfficeJet  8000 Pro started to work properly on Windows XP desktops.

    Best regards,

    RavenMOH

    Monday, February 27, 2012 12:16 PM
  • The model number HP Officejet Pro 8000.
    Method 1:
    You may refer to the below links and use the troubleshooters. Check if it lists and helps resolve any issues: Open the Printer troubleshooter:
    Method 2:
    You may check if you have the latest drivers installed for the device. You may refer to the below link for getting the latest drivers and check –
    Good Luck.. 
    Sunday, May 27, 2012 4:03 PM