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Outlook crashes when trying to attach file. Excel crashes when trying to save. (Possibly Connected) RRS feed

  • Question

  • A colleague is trying to attach a file to an email by clicking the attachment icon and it crashes, however it does not crash when you drag and drop.

    When they try to save an excel file by going New File > Save as, it crashes, but when you right click in a folder or desktop and create new excel and then work on it and save, it works.

    I already uninstalled, install compatibility pack again, reinstall, updated, disable all add-ons and ran them both in safe mode and it still crashes. Any ideas?

    Thanks in advance.

    Thursday, February 27, 2014 10:48 PM