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No list in Blocked senders RRS feed

  • Question

  • I thought I had already posted a question on this subject but I cannot find it so bear with me if I am repeating myself.....here goes

    I know how to find my blocked senders list, like I know where it is but it shows empty. I used too send tons of rubbish to BSL, suddenly it is empty. I wish that were all but its not. If I send something to BSL it disappears into the bowels of my Pee Cee. Nothing finds its way in my BSL UNLESS I type it in manually. Whoever can solve this problem goes straight on my Christmas Card List and could possibly get a Knighthood. ........as a bonus

    Monday, March 23, 2015 12:08 PM

Answers

  • Hi:

    Thanks for posting your question to us, I will be assisting you with this issue.

    Base on your description, we can start from check some points below:

    1.        As you mentioned the issue occurred all of a sudden, was there anything changed in your system or Outlook?
    2.        Check if the BSL working in OWA
    3.        Check if you have any rules set which against BSL
    4.        Check if BSL work in safe mode
    5.        Check if BSL works when you lunch to outlook with admin privilege

    For better understanding your situation, I will also need the information below:

    1.        Your Outlook version, is it Outlook 2013 or other version
    2.        Your account type, if it’s an Exchange account or other account.

    Please help me with information above, so I can give further suggestion on this matter. Thank you for your understanding.

    • Proposed as answer by Chloe Wang Thursday, April 9, 2015 1:32 PM
    • Marked as answer by Chloe Wang Monday, April 13, 2015 5:01 AM
    Tuesday, March 24, 2015 12:28 PM

All replies

  • Hi:

    Thanks for posting your question to us, I will be assisting you with this issue.

    Base on your description, we can start from check some points below:

    1.        As you mentioned the issue occurred all of a sudden, was there anything changed in your system or Outlook?
    2.        Check if the BSL working in OWA
    3.        Check if you have any rules set which against BSL
    4.        Check if BSL work in safe mode
    5.        Check if BSL works when you lunch to outlook with admin privilege

    For better understanding your situation, I will also need the information below:

    1.        Your Outlook version, is it Outlook 2013 or other version
    2.        Your account type, if it’s an Exchange account or other account.

    Please help me with information above, so I can give further suggestion on this matter. Thank you for your understanding.

    • Proposed as answer by Chloe Wang Thursday, April 9, 2015 1:32 PM
    • Marked as answer by Chloe Wang Monday, April 13, 2015 5:01 AM
    Tuesday, March 24, 2015 12:28 PM
  • Hang on Chloe I have to decipher your reply, being a Pee Cee Virgin perhaps you can explain what OWA means. What is admin privilege? What I do know I changed nothing in my system or Outlook .......I will get back to you. 
    Wednesday, March 25, 2015 8:13 AM
  • Hi,

    Sorry for the lack of explaination. OWA means Outlook Web Access. It formats like this: This Article explains very detailly on how to access OWA.

    For starting your Outlook with Admin Priviledge, you can follow this step:Hold ctrl+shift, meantime, click Outlook Icon.

    Let me know the result, thank you.

    Monday, March 30, 2015 11:28 AM
  • Hi,

    How did the steps work for you? Please keep me posted. Thank you.

    Thursday, April 2, 2015 5:40 AM