locked
Startup problems after updates RRS feed

  • Question

  • I get this message with a black screen on startup saying windows cannot start due to a number of possible reasons. 0xc00000e9

    It only happens after installing the following updates.

    I do system restore and it boots up but then wants to install the updates again. Any help is appreciated.

    Cumulative Security Update for Internet Explorer 9 for Windows 7 for x64-based Systems (KB2699988)

    Download size: 23.7 MB

    You may need to restart your computer for this update to take effect.

    Update type: Important

    More information:
    http://go.microsoft.com/fwlink/?LinkID=249045

    Help and Support:
    http://support.microsoft.com

     

    Definition Update for Microsoft Office 2010 (KB982726) 64-Bit Edition

    Download size: 3.1 MB

    Update type: Important

    This update provides the latest junk email and malicious links filter definitions for Microsoft Office 2010 64-Bit Edition.

    More information:
    http://support.microsoft.com/kb/982726

    Help and Support:
    http://support.microsoft.com/?LN=en-us

     

    Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2656373)

    Download size: 421 KB

    More information:
    http://go.microsoft.com/fwlink/?LinkID=237402

    Help and Support:
    http://support.microsoft.com

     

    Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2686831)

    Download size: 4.5 MB

    You may need to restart your computer for this update to take effect.

    Update type: Important

    More information:
    http://go.microsoft.com/fwlink/?LinkID=245999

    Help and Support:
    http://support.microsoft.com

     

    Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2656368)

    Download size: 1.8 MB

    You may need to restart your computer for this update to take effect.

    Update type: Important

    More information:
    http://go.microsoft.com/fwlink/?LinkID=237397

    Help and Support:
    http://support.microsoft.com

    Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2686827)

    Download size: 4.3 MB

    You may need to restart your computer for this update to take effect.

    Update type: Important

    More information:
    http://go.microsoft.com/fwlink/?LinkID=245995

    Help and Support:
    http://support.microsoft.com

     

    Security Update for Windows 7 for x64-based Systems (KB2667402)

    Download size: 159 KB

    You may need to restart your computer for this update to take effect.

    Update type: Important

    More information:
    http://go.microsoft.com/fwlink/?LinkId=232664

    Help and Support:
    http://support.microsoft.com

     

    Security Update for Windows 7 for x64-based Systems (KB2685939)

    Download size: 659 KB

    You may need to restart your computer for this update to take effect.

    Update type: Important

    More information:
    http://go.microsoft.com/fwlink/?LinkId=246927

    Help and Support:
    http://support.microsoft.com

     

    Security Update for Windows 7 for x64-based Systems (KB2709162)

    Download size: 1.5 MB

    You may need to restart your computer for this update to take effect.

    Update type: Important

    More information:
    http://go.microsoft.com/fwlink/?LinkId=251707

    Help and Support:
    http://support.microsoft.com

    Security Update for Windows 7 for x64-based Systems (KB2709715)

    Download size: 4.9 MB

    You may need to restart your computer for this update to take effect.

    Update type: Important

    More information:
    http://go.microsoft.com/fwlink/?LinkId=252515

    Help and Support:
    http://support.microsoft.com

     

    Update for Windows 7 for x64-based Systems (KB2677070)

    Download size: 2.5 MB

    You may need to restart your computer for this update to take effect.

    Update type: Recommended

    More information:
    http://support.microsoft.com/kb/2677070

    Help and Support:
    http://support.microsoft.com

     

    Update for Windows 7 for x64-based Systems (KB2699779)

    Download size: 2.4 MB

    You may need to restart your computer for this update to take effect.

    Update type: Recommended

    More information:
    http://support.microsoft.com/kb/2699779

    Help and Support:
    http://support.microsoft.com

     

    Update for Windows 7 for x64-based Systems (KB2709630)

    Download size: 168 KB

    You may need to restart your computer for this update to take effect.

    Update type: Recommended

    More information:
    http://support.microsoft.com/kb/2709630

    Help and Support:
    http://support.microsoft.com

    Windows Malicious Software Removal Tool x64 - June 2012 (KB890830)

    Download size: 4.4 MB

    You may need to restart your computer for this update to take effect.

    Update type: Important

    After the download, this tool runs one time to check your computer for infection by specific, prevalent malicious software (including Blaster, Sasser, and Mydoom) and helps remove any infection that is found. If an infection is found, the tool will display a status report the next time that you start your computer. A new version of the tool will be offered every month. If you want to manually run the tool on your computer, you can download a copy from the Microsoft Download Center, or you can run an online version from microsoft.com. This tool is not a replacement for an antivirus product. To help protect your computer, you should use an antivirus product.

    More information:
    http://go.microsoft.com/fwlink/?LinkId=39987

    Help and Support:
    http://support.microsoft.com

    Wednesday, June 20, 2012 5:08 PM

Answers

  • Hi,


    Firstly, the error message: An unexpected I/O error has occurred. Status: (0Xc00000e9) is a hardware error pertaining to your system’s BIOS.  Basically, it is telling you that the computer is not able to reliably communicate with the hard drive.


    When the error occurs, based on my research, please try the following:

    1. Using Last Known Good Configuration and see how it works.

    2. Perform a Startup Repair and see how it works.


    If issue persists, please let us know the latest error messages.


    Hope this helps.


    Jeremy Wu

    TechNet Community Support

    • Marked as answer by Nicholas Li Monday, July 9, 2012 4:05 AM
    Friday, June 22, 2012 9:08 AM