Windows 7 user profile lost when you log off or reboot RRS feed

  • Question

  • Had this issue occur and was able to use the fix successfully. However, this issue was due to user not logging in for over 6 weeks. when the user connected to the network, the profile refused to load and Windows created a temp profile each time. Pretty much on any profile login on this paticular machine, it prompted a temp profile instead of pulling the local profile or creating a new profile 
    Tuesday, June 18, 2013 6:53 PM


  • Hi,

    Follow these steps to fix the issue:

    Please take a backup of the key before make any changes on the registry keys.
    For more information about how to back up and restore the registry, please click the following link to view the article:
    Back up the registry

    1. Delete the profile by using the Computer Properties dialog box. To do this, follow these steps:
    a. Click Start, right-click Computer, and then click Properties.
    b. Click Change settings.
    c. In the System Properties dialog box, click the Advanced tab.
    d. Under User Profiles, click Settings.
    e. In the User Profiles dialog box, select the profile that you want to delete, click Delete, and then click OK.
    2. Click Start, type regedit in the Start search box, and then press ENTER.
    3. Locate and then expand the following registry subkey:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
    4. Right-click the SID that you want to remove, and then click Delete.
    5. Log on to the computer and create a new profile.

    More information:

    Error message when you log on to a Windows Vista-based or Windows 7-based computer by using a temporary profile: "The User Profile Service failed the logon. User profile cannot be loaded" http://support.microsoft.com/kb/947215

    Tracy Cai
    TechNet Community Support

    • Marked as answer by tracycai Tuesday, June 25, 2013 9:08 AM
    Thursday, June 20, 2013 5:37 AM