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Cannot Delete File, PLEASE HELP RRS feed

  • Question

  • A video file within the "My Videos" folder, but not in a subfolder, won't delete. When you click to delete it, the "preparing to recycle..." or "deleting...." message stays up forver and makes no progress. It also states that the video is 0 bytes. Putting the file in CC-Cleaner crashes the program. Trying to rename the file crashes Windows Explorer. The Unlocker software didn't help at all. I did a full scan and it came out totally clean. What on Earth do I have to do to get rid of this video file? I'm going insane. PLEASE HELP.
    • Edited by POOOOOOOOOP Wednesday, March 6, 2013 6:25 AM
    Wednesday, March 6, 2013 6:21 AM

Answers

  • Is "My Videos" a library? If so, please right click My Videos and select properties. Then select Restore Defaults button.

    Meanwhile, you can try to delete this file in Safe Mode.


    Niki Han
    TechNet Community Support

    • Marked as answer by Niki Han Friday, March 15, 2013 7:06 AM
    Thursday, March 7, 2013 2:19 AM
  • If it still hasn;t worked for you then follow the steps:

    1. Boot from Windows 7 Installation DVD

    2. Go to Repair my computer option and launch CMD

    3. Verify drive letter for C:\ (Partition where Windows is installed) by typing diskpart > list volume (Sometimes, C: can be used by System Reserved when Live/Bootable CD/DVD takes over)

    4. Once Verified, type exit

    5. type CD\

    6. type cd C:\Users (type D: instead of C: if D: is the letter assigned to your OS drive)

    7. dir (note your local user account name which you should know)

    8. cd User_Name\Videos (example, cd john\Videos)

    9. dir and verify Video name from the list

    10. type del video_name.ext (eg, del Titanic.avi)

    This definitely works.

    • Marked as answer by Niki Han Friday, March 15, 2013 7:06 AM
    Monday, March 11, 2013 1:26 PM

All replies

  • Is "My Videos" a library? If so, please right click My Videos and select properties. Then select Restore Defaults button.

    Meanwhile, you can try to delete this file in Safe Mode.


    Niki Han
    TechNet Community Support

    • Marked as answer by Niki Han Friday, March 15, 2013 7:06 AM
    Thursday, March 7, 2013 2:19 AM
  • If it still hasn;t worked for you then follow the steps:

    1. Boot from Windows 7 Installation DVD

    2. Go to Repair my computer option and launch CMD

    3. Verify drive letter for C:\ (Partition where Windows is installed) by typing diskpart > list volume (Sometimes, C: can be used by System Reserved when Live/Bootable CD/DVD takes over)

    4. Once Verified, type exit

    5. type CD\

    6. type cd C:\Users (type D: instead of C: if D: is the letter assigned to your OS drive)

    7. dir (note your local user account name which you should know)

    8. cd User_Name\Videos (example, cd john\Videos)

    9. dir and verify Video name from the list

    10. type del video_name.ext (eg, del Titanic.avi)

    This definitely works.

    • Marked as answer by Niki Han Friday, March 15, 2013 7:06 AM
    Monday, March 11, 2013 1:26 PM