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Recovery Point generation failed because a volume could not be added to the snapshot RRS feed

  • Question

  • Using DPM SRT 2007 to back up the system partition of a Windows 2003 Std server and I'm getting the aforementioned error. Here is what I find in the Event Viewer of the DPM server:

    Recovery Manager was unable to create a Recovery Point.

     Recovery Point generation failed because a volume could not be added to the snapshot.

     Computer: domain\servername

    If I log into the target server, I find these errors in event viewer:

    Event Type: Error
    Event Source: VSS
    Event Category: None
    Event ID: 11
    Date:  3/21/2011
    Time:  3:47:28 PM
    User:  N/A
    Computer: servername

    Description:
    Volume Shadow Copy Service information: The COM Server with CLSID {79079d5c-ef20-4952-b9fc-cfd443b38641} and name SW_PROV cannot be started. [0x80070424]

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 2d 20 43 6f 64 65 3a 20   - Code:
    0008: 43 4f 52 53 4f 46 54 43   CORSOFTC
    0010: 30 30 30 30 30 30 38 30   00000080
    0018: 2d 20 43 61 6c 6c 3a 20   - Call:
    0020: 43 4f 52 53 4f 46 54 43   CORSOFTC
    0028: 30 30 30 30 30 30 36 35   00000065
    0030: 2d 20 50 49 44 3a 20 20   - PID: 
    0038: 30 30 30 30 34 37 37 36   00004776
    0040: 2d 20 54 49 44 3a 20 20   - TID: 
    0048: 30 30 30 30 32 37 39 32   00002792
    0050: 2d 20 43 4d 44 3a 20 20   - CMD: 
    0058: 43 3a 5c 57 49 4e 44 4f   C:\WINDO
    0060: 57 53 5c 53 79 73 74 65   WS\Syste
    0068: 6d 33 32 5c 76 73 73 76   m32\vssv
    0070: 63 2e 65 78 65 20 20 20   c.exe  
    0078: 2d 20 55 73 65 72 3a 20   - User:
    0080: 4e 54 20 41 55 54 48 4f   NT AUTHO
    0088: 52 49 54 59 5c 53 59 53   RITY\SYS
    0090: 54 45 4d 20 20 20 20 20   TEM    
    0098: 2d 20 53 69 64 3a 20 20   - Sid: 
    00a0: 53 2d 31 2d 35 2d 31 38   S-1-5-18

    Event Type: Error
    Event Source: DPMSRT RPG
    Event Category: None
    Event ID: 3
    Date:  3/21/2011
    Time:  3:47:28 PM
    User:  NT AUTHORITY\SYSTEM
    Computer: servername
    Description:
    Recovery Point generation for Recovery Set(s) Disk Layout and System Volumes failed. Recovery Point generation failed because a volume could not be added to the snapshot.

    The RPStore volume has 395GB free. The server used to run Acronis but it was removed and the server has been rebooted since then. Any help would be appreciated.

    Monday, March 21, 2011 9:02 PM

Answers

  • Hi,

    It sounds like there is a problem with the volume shadow copy software provider, try re-registering it.

    cd %SYSTEMROOT%\system32
    net stop vss
    net stop swprv
    REGSVR32 /i SWPRV.DLL  

    After running the above, reboot the server, then see if the Microsoft Software Shadow Copy provider is listed by running:

    vssadmin list providers

     

     


    Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.
    Tuesday, March 22, 2011 12:19 AM
    Moderator