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Virtual Machine was reset because an unrecoverable error occurred on a virtual processor that caused a triple fault

    Question

  • I'm getting an error on a 2008R2 Hyper V host that has 2 guests. One server will start without any problems, but after this server restarts, the other guest will get stuck in a loop of starting...running...stopping. 

    I checked the event viewer and am getting the message 'New Virtual Machine' was reset because an unrecoverable error occurred on a virtual processor that caused a triple fault. If the problem persists, contact Product Support. (Virtual machine ID xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx)

    This server is a Dell T410.

    I've researched this and saw that some people have had this problem with OMSA and BIOS on some Dell servers where the Power Management setting is changed to Maximum Performance and this resolves this particular problem for them. This however has not worked for me.

    The only solution for me is to restore the OS vhd from backup from several days prior. This solution is obviously not ideal however.

    This problem has happened 2x so far. I'm currently making a restore of the OS vhd for quick recovery next time but don't know what else could be the problem.

    There are no reported errors with hardware on this server either. 

    Monday, July 25, 2016 3:21 PM

All replies

  • Hi Juicejug,

    Have you tried to update the firmware?

    What is the OS of the VMs? Check the list to see if they are supported.

    https://technet.microsoft.com/en-us/library/cc794868%28v=ws.10%29.aspx?f=255&MSPPError=-2147217396

    I'm afraid I could not find official documents about the issue, and it could not be reproduced to analyze.

    I suggest you open a case with Microsoft, more in-depth investigation can be done so that you would get a more satisfying explanation and solution to this issue.

    Here is the link:

    https://support.microsoft.com/en-us/gp/support-options-for-business

    Best Regards,

    Leo


    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Tuesday, July 26, 2016 4:40 AM
    Moderator
  • I have updated the firmware.

    The guest OS is Windows Server 2008 R2 Standard

    Tuesday, July 26, 2016 8:45 PM
  • Hi Juicejug,

    Did the issue happen again?

    I'm afraid this kind of random issue needs more in-depth investigation and may not get much help in the forum.

    Best Regards,

    Leo


    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Wednesday, August 03, 2016 8:38 AM
    Moderator
  • I'm getting this on server 2016, running hyper-v role, multiple vms. Dell Poweredge r730
    Wednesday, May 16, 2018 7:12 PM