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Cannot Save As on a Document I received from email RRS feed

  • Question

  • I am trying to make edits and save a document that I received from an email. I can make the edits, but when I try to Save As, nothing happens. I tried to check to see if there were protections on the document, but there were not any. Not sure how to get Word to save my edited document. 

    Wednesday, July 13, 2016 1:35 AM

Answers

  • Hi Dream,

    How do you open this document after you received from email? Preview it in Outlook client or directly open it in Word application? Is there any error or warning when you do any changes for this document?

    Please try to save this email attachment to the local path, then edit it and click Save As in Word application to have a try. Also try to click Save button instead of Save As in Word and confirm if the issue persists.

    Additionally, please try to copy the whole content and paste it to a new document to save it as a workaround.

    Start Word in safe mode (type WinWord /safe in Run window to start Word), then open this problematic document by clicking File > Open in Word safe mode.


    Regards,

    Winnie Liang
    TechNet Community Support


    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Thursday, July 14, 2016 9:48 AM