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Skype for Business Room System - O365 Issue RRS feed

  • Question

  • Good Morning,

    We have a Logitech Skype Room System running the latest version 4.0.78.0. The account for the room works fine on-prem to call calendar appointments, but when we move it to the cloud, the calendar cannot be fetched. Error "Cannot fetch calendar". Has anyone had success with migrating the room account to the cloud and the SRS continuing to pull calendar appointments. It seems like the EWS/Autodiscover call may be terminating somewhere.

    Thanks

    Thursday, March 21, 2019 12:35 PM

All replies

  • Hi,

     

    I'm wondering if you have integrated Exchange Online with SFB?

    Exchange Online is required if you want to deploy SRS with Office 365.

     

    Then, please make sure your SRS account has been enabled to the room mailbox. And also configure calendar settings (Set-CalendarProcessing) on the room mailbox.

     

    Please find the official article here for more details: https://docs.microsoft.com/en-us/skypeforbusiness/deploy/deploy-clients/with-office-365

    Kind regards, 

    Calvin Liu


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    • Edited by Calvin-Liu Friday, March 22, 2019 8:28 AM
    Friday, March 22, 2019 8:28 AM
  • We do have Exchange Online (The room accounts that are used with the Skype Room System have been migrated).

    We have Skype for Business On-Prem.

    All the provisioning has been done. On-prem accounts still work fine.

    Friday, March 22, 2019 12:00 PM
  • Hi,

    Would you please try to create a new SRS online account to test if it works on the system?

    You know this is just to exclude the possibility of causing issues due to the migration.

    Reference:

    https://docs.microsoft.com/en-us/skypeforbusiness/deploy/deploy-clients/with-office-365

    Kind regards,

    Calvin Liu


    Please remember to mark the reply as an answer if you find it is helpful. It will assist others who has similar issue. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.


    • Edited by Calvin-Liu Wednesday, March 27, 2019 10:22 AM
    Wednesday, March 27, 2019 10:09 AM