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BSOD when using a serial to USB adapter RRS feed

  • Question

  • This is on a new Dell Latitude e5570. When using a console cable with a serial to usb adapter, it blue screens every time. Here's some of the details provided

    Problem signature:

    Problem event name: BlueScreen

    OS Version: 6.1.7601.2.1.0.256.4

    Locale ID: 1033

    Additional Information about the problem:

    BCCode: d1

    BCP1: 000038

    BCP2: 000002

    BCP3: 000001

    BCP4: FFFFF88000E37D57

    OS Version: 6_1_7601

    Service Pack: 1_0

    Product: 256_1

    I also have the .DMP file, but don't see a place to attach it to this question.

    Thursday, June 8, 2017 6:02 PM

All replies

  • This sounds like there is something shorting out.  It could be a bad cable or it could be a bad USB port.  In either case this would not be a Windows problem, but a problem with defective hardware.

    Try the cable on another computer system.  If it causes the same type of problem, it is a defective cable.

    If it works on another computer, then this indicate the defective hardware is in your Dell system and you need to take it to Dell for a resolution.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

    Thursday, June 8, 2017 6:43 PM
  • Also, can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via a public folder on OneDrive or similar site.

    Here's a link on using OneDrive:

    http://windows.microsoft.com/en-ca/onedrive/share-file-folder

    If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop

    Also, you do not necessarily have to zip up the minidump files, you can upload them one at a time.

    Thursday, June 8, 2017 7:47 PM