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Blue screen while using Chrome RRS feed

  • Question

  • Hello,

    When i´m using google chrome sometimes the windows crashes. the memory dump analysis is below

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If kernel debugger is available get stack backtrace.
    Arguments:
    Arg1: 00000030, memory referenced
    Arg2: 00000002, IRQL
    Arg3: 00000000, value 0 = read operation, 1 = write operation
    Arg4: 8da608a5, address which referenced memory

    Debugging Details:
    ------------------

    ***** Kernel symbols are WRONG. Please fix symbols to do analysis.

    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    ***    Either you specified an unqualified symbol, or your debugger   ***
    ***    doesn't have full symbol information.  Unqualified symbol      ***
    ***    resolution is turned off by default. Please either specify a   ***
    ***    fully qualified symbol module!symbolname, or enable resolution ***
    ***    of unqualified symbols by typing ".symopt- 100". Note that   ***
    ***    enabling unqualified symbol resolution with network symbol     ***
    ***    server shares in the symbol path may cause the debugger to     ***
    ***    appear to hang for long periods of time when an incorrect      ***
    ***    symbol name is typed or the network symbol server is down.     ***
    ***                                                                   ***
    ***    For some commands to work properly, your symbol path           ***
    ***    must point to .pdb files that have full type information.      ***
    ***                                                                   ***
    ***    Certain .pdb files (such as the public OS symbols) do not      ***
    ***    contain the required information.  Contact the group that      ***
    ***    provided you with these symbols if you need this command to    ***
    ***    work.                                                          ***
    ***                                                                   ***
    ***    Type referenced: nt!_KPRCB                                     ***
    ***                                                                   ***
    *************************************************************************
    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    ***    Either you specified an unqualified symbol, or your debugger   ***
    ***    doesn't have full symbol information.  Unqualified symbol      ***
    ***    resolution is turned off by default. Please either specify a   ***
    ***    fully qualified symbol module!symbolname, or enable resolution ***
    ***    of unqualified symbols by typing ".symopt- 100". Note that   ***
    ***    enabling unqualified symbol resolution with network symbol     ***
    ***    server shares in the symbol path may cause the debugger to     ***
    ***    appear to hang for long periods of time when an incorrect      ***
    ***    symbol name is typed or the network symbol server is down.     ***
    ***                                                                   ***
    ***    For some commands to work properly, your symbol path           ***
    ***    must point to .pdb files that have full type information.      ***
    ***                                                                   ***
    ***    Certain .pdb files (such as the public OS symbols) do not      ***
    ***    contain the required information.  Contact the group that      ***
    ***    provided you with these symbols if you need this command to    ***
    ***    work.                                                          ***
    ***                                                                   ***
    ***    Type referenced: nt!_KPRCB                                     ***
    ***                                                                   ***
    *************************************************************************
    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    ***    Either you specified an unqualified symbol, or your debugger   ***
    ***    doesn't have full symbol information.  Unqualified symbol      ***
    ***    resolution is turned off by default. Please either specify a   ***
    ***    fully qualified symbol module!symbolname, or enable resolution ***
    ***    of unqualified symbols by typing ".symopt- 100". Note that   ***
    ***    enabling unqualified symbol resolution with network symbol     ***
    ***    server shares in the symbol path may cause the debugger to     ***
    ***    appear to hang for long periods of time when an incorrect      ***
    ***    symbol name is typed or the network symbol server is down.     ***
    ***                                                                   ***
    ***    For some commands to work properly, your symbol path           ***
    ***    must point to .pdb files that have full type information.      ***
    ***                                                                   ***
    ***    Certain .pdb files (such as the public OS symbols) do not      ***
    ***    contain the required information.  Contact the group that      ***
    ***    provided you with these symbols if you need this command to    ***
    ***    work.                                                          ***
    ***                                                                   ***
    ***    Type referenced: nt!_KPRCB                                     ***
    ***                                                                   ***
    *************************************************************************

    ADDITIONAL_DEBUG_TEXT:  
    You can run '.symfix; .reload' to try to fix the symbol path and load symbols.

    MODULE_NAME: athr

    FAULTING_MODULE: 82a3c000 nt

    DEBUG_FLR_IMAGE_TIMESTAMP:  4acea1f4

    READ_ADDRESS: unable to get nt!MmSpecialPoolStart
    unable to get nt!MmSpecialPoolEnd
    unable to get nt!MmPagedPoolEnd
    unable to get nt!MmNonPagedPoolStart
    unable to get nt!MmSizeOfNonPagedPoolInBytes
     00000030 

    CURRENT_IRQL:  0

    FAULTING_IP: 
    athr+428a5
    8da608a5 8b5130          mov     edx,dword ptr [ecx+30h]

    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

    BUGCHECK_STR:  0xD1

    LAST_CONTROL_TRANSFER:  from 8da608a5 to 82a7cb5f

    STACK_TEXT:  
    WARNING: Stack unwind information not available. Following frames may be wrong.
    807e0894 8da608a5 badb0d00 00000088 867b2402 nt!Kei386EoiHelper+0x28b7
    807e090c 8da60647 00000000 84e4d984 86e23860 athr+0x428a5
    807e0944 8da5fc52 84799908 85f45de8 00000000 athr+0x42647
    807e096c 8da86fc0 84799828 85f45de8 00000018 athr+0x41c52
    807e09c0 8da878c7 85add020 85f45de8 00000000 athr+0x68fc0
    807e0b14 8da38cfe 85f45de8 807e0b30 8da35d2f athr+0x698c7
    807e0b20 8da35d2f 85f45de8 85adfac0 807e0b40 athr+0x1acfe
    807e0b30 8da7d9c7 85adfac0 85f45de8 807e0b68 athr+0x17d2f
    807e0b40 8da7d6b7 8588f628 85f45de8 00000000 athr+0x5f9c7
    807e0b68 8da3162a 8588f628 85f45de8 00000000 athr+0x5f6b7
    807e0b94 8da31414 85e94650 85f45d60 86186940 athr+0x1362a
    807e0bac 8da32499 85e94650 84f5eb58 84e31920 athr+0x13414
    807e0bc4 8da32525 85e94650 807e0bdc 8da8f514 athr+0x14499
    807e0bd0 8da8f514 85e94650 807e0bf8 8da941bf athr+0x14525
    807e0bdc 8da941bf 8588c020 01018200 00000000 athr+0x71514
    807e0bf8 8da38abd 8588c020 807e0c14 8da1f761 athr+0x761bf
    807e0c04 8da1f761 85add020 85e94650 807e0c50 athr+0x1aabd
    807e0c14 87c9189a 85e94650 00000000 807e0c40 athr+0x1761
    807e0c50 87c3ca1f 86186954 00186940 00000000 ndis+0x5689a
    807e0c78 82ab3655 86186954 86186940 00000000 ndis+0x1a1f
    807e0cd4 82ab34b8 807c4120 807c9800 00000000 nt!KiDispatchInterrupt+0xa05
    807e0d20 82ab32d8 00000000 0000000e 101407b4 nt!KiDispatchInterrupt+0x868
    807e0d24 00000000 0000000e 101407b4 218210e0 nt!KiDispatchInterrupt+0x688


    STACK_COMMAND:  kb

    FOLLOWUP_IP: 
    athr+428a5
    8da608a5 8b5130          mov     edx,dword ptr [ecx+30h]

    SYMBOL_STACK_INDEX:  1

    SYMBOL_NAME:  athr+428a5

    FOLLOWUP_NAME:  MachineOwner

    IMAGE_NAME:  athr.sys

    BUCKET_ID:  WRONG_SYMBOLS

    Followup: MachineOwner
    ---------

    Saturday, July 13, 2013 2:00 AM

Answers

  • Does this problem happens when you are using Internet Explorer too?

    Update your Windows and browser.

    Report this issue to Google.

    If Windows asked you to submit report, please do so.

    • Marked as answer by tracycai Tuesday, July 23, 2013 8:36 AM
    Saturday, July 13, 2013 6:52 AM