Refund Office 365 RRS feed

  • Question

  • You have automatically renewed Office 365 and taken 59.00 from my credit card. I want a refund now please.
    Tuesday, June 28, 2016 4:52 PM


All replies

  • Hi Richard,

    It seems you've automatic renewal turned on, in this case, your payment method will be automatically charged after your paid or trial subscription ends.

    Try to turn "automatic renewal" off on the "Services & subscriptions" page:


    You can also cancel your Office 365 subscription and receive a pro-rated refund of any unused remaining days between the date of cancellation and the date that your Office 365 subscription ends.

    In order to request a refund, contact a Microsoft Accounts and Billing agent.


    Ethan Hua

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com

    Wednesday, June 29, 2016 5:14 AM
  • Hi Ethan Hua, 

    I have been trying to call Microsoft Customer Service and contact using the Microsoft Accounts and Billing Agent and to no valid no one is responding to my calls or given me the answers I need respectively. I have cancelled my subscriptions and I have turn off the "automatic renewal" but Microsoft is still charging and deducting SGD$148 on my account. I would like to know what are the pro-rated refunds that we will receive for the cancellation of the subscriptions. If possible I would like a full refund.

    • Proposed as answer by 365scam Sunday, October 6, 2019 12:10 PM
    • Unproposed as answer by 365scam Sunday, October 6, 2019 12:10 PM
    Friday, May 3, 2019 7:11 AM
  •  Office 365 is absolutely rubbish muche better product and for free such as onlyoffice, zoho
    Friday, October 25, 2019 12:48 PM
  • I did not want the this renewed. I am having financial troubles and I can't afford this, please credit my credit card for 69.99.

     JoAnn   Please have some one call me at 941-416-0086

    Friday, December 6, 2019 2:48 PM
  • JoAnn did yo ever get credited
    Thursday, March 12, 2020 5:00 PM
  • Hey! i wanna make refund too. is it possible ?
    Wednesday, March 18, 2020 11:18 AM