SFB Mac Client offnet inbound call failures. RRS feed

  • Question

  • Hey all, we are starting to test out Skype For Business for Mac on some of our test units in office before we switch over from Lync 2011. We have an on prem deployment of Skype 2013. All Mac's on site are using the Lync 2011 client with no issues. However, when any over our Mac's running Mac OS El Capitan, or Sierra and Skype for Business Version 16.8.196 all inbound off net calls fail. 

     What is experienced on the user side is they will see the call presented on their screen for just a moment, and then the call is pushed to VM. ON the callers side you will hear one ring, then hear the voicemail greeting.   There is no forwarding turned on, no DnD, and user status is in available. I have logs as well that I can provide and was wondering if anyone else would be able to assist. 

    Again, this issue only occurs on the SfB Mac Client, and not the SfB Windows client. Any assistance would be greatly appreciated. 

    When the call has gone to voicemail there will be another notification that follows saying  " The call couldn't be transferred because the recipient can't be reached."

    • Edited by NMOF_IT Tuesday, July 25, 2017 9:00 PM
    Tuesday, June 27, 2017 8:49 PM

All replies

  • Hi NMOF,

    Did this issue occur on all users when they use SFB client?
    What did you mean about “VM”? could you give the snapshot to us?

    To this issue, we suggest you do the following steps to check if the issue persist:

    1. Create a new test account
    2. Update SFB for Mac to the latest
    3. Update Mac OS to the latest

    Best Regards,
    Jim Xu
    TechNet Community Support

    Please remember to mark the replies as answers if they helped.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, June 28, 2017 6:11 AM
  • Check the alerting time on the Client. It should have xx amount of seconds till it forwards to the voicemail. Try increasing that number. 


    Wednesday, June 28, 2017 6:49 AM
  • Hi Jim, I have tested with new users, and old users. These users also have no issues with reciving inbound calls from off net numbers.

    When using the SfB windows client, or the Lync 2011 client for Mac OS. We have updated SfB for Mac, and Mac OS to their most current versions. 

    Tuesday, July 25, 2017 8:55 PM