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How do I upgrade my system? I am unable to download service pack 2 or any other program. RRS feed

  • Question

  • System Model: DC471A-ABA 515n
    BIOS Version: Phoenix Technologies LTD 6.00
    Operating System
    Microsoft Windows XP Professional
    Version: 5.1.2600
    Service Pack: 1.0
    Location: C:\WINDOWS2
    PID: 55274-643-7213323-23518
    Hot Fix: MSI30-KB884016
    Memory (RAM)
    Capacity: 1 GB
    System Model: DC471A-ABA 515n
    BIOS Version: Phoenix Technologies LTD 6.00
    Operating System
    Microsoft Windows XP Professional
    Version: 5.1.2600
    Service Pack: 1.0
    Location: C:\WINDOWS2
    PID: 55274-643-7213323-23518
    Hot Fix: MSI30-KB884016
    Memory (RAM)
    Capacity: 1 GB
    Processor
    Intel(R) Celeron(R) CPU 2.30GHz
    Version: x86 Family 15 Model 2 Stepping 7
    Speed: 2292 MHz
    General Computer Info
    System Name: FREELANC-RJPVH7
    Domain: MSHOME
    Time Zone: Pacific Daylight Time
    Connection: Workstation (standalone)
    Proxy Server:
    IP Address: 0.0.0.0
    107.37.221.197
    107.37.221.197
    IPX Address: 00000000:00402B4F3045
    00000000:00402B4F3045
    Local Disk
    Total Capacity: 76.32 GB
    Sum of Hard Disks: (C: )
    Used: 43.14 GB
    Free: 33.17 GB  
    Processor
    Intel(R) Celeron(R) CPU 2.30GHz
    Version: x86 Family 15 Model 2 Stepping 7
    Speed: 2292 MHz
    General Computer Info
    System Name: FREELANC-RJPVH7
    Domain: MSHOME
    Time Zone: Pacific Daylight Time
    Connection: Workstation (standalone)
    Proxy Server:
    IP Address: 0.0.0.0
    107.37.221.197
    107.37.221.197
    IPX Address: 00000000:00402B4F3045
    00000000:00402B4F3045
    Local Disk
    Total Capacity: 76.32 GB
    Sum of Hard Disks: (C: )
    Used: 43.14 GB
    Free: 33.17 GB  
    Tuesday, August 30, 2011 10:19 AM

Answers


  • Hi,

     

    Can you download SP2?To recreate the error, I suggest we try these steps to reinstall SP2.
     
    Step 1: Run the System Update Readiness Tool
     ====================================
     1. Please download the System Update Readiness Tool from the link below according to the System Type:
     
    System Update Readiness Tool for Windows Vista 32-bit
     http://www.microsoft.com/downloads/details.aspx?FamilyID=2889489c-ee87-4607-8aa5-812e8078ab27&DisplayLang=en
     
    System Update Readiness Tool for Windows Vista 64-bit
     http://www.microsoft.com/downloads/details.aspx?FamilyID=14f76773-007c-493f-bece-243bc21ac73d&DisplayLang=en
     
    2. Double click downloaded file to run the System Update Readiness Tool.
     
    Then, let's run System File Checker (SFC) to repair Windows Vista system files.
     
    Step 2: Run System File Checker (SFC) to repair Windows Vista system files
     =================================================
     1. Click Start, type "cmd" (without the quote) in the Start Search bar, right-click cmd.exe and click run as administrator.
    2. Input the following commands and press Enter after each line.

    sfc /scannow

    Note: There is a SPACE between "SFC" and "/Scannow". This command will take several minutes to complete.
     
    Restart the computer.
     
    Then, I suggest downloading the Standalone Installer and installing it in Clean Boot Mode.
     
    Step 3: Download Windows Vista SP2 Standalone Installer
     ====================================================
     1. Download Windows Vista SP2 Standalone Installer from the link below according to the System Type:
     
    Windows Vista Service Pack 2 Five Language Standalone for Windows Vista 32-bit (KB948465) (Size: 348.3 MB)
     http://www.microsoft.com/downloads/details.aspx?FamilyID=a4dd31d5-f907-4406-9012-a5c3199ea2b3&DisplayLang=en
     
    Windows Vista Service Pack 2 Five Language Standalone for Windows Vista 64-bit (KB948465) (Size: 577.4 MB)
     http://www.microsoft.com/downloads/details.aspx?FamilyID=656c9d4a-55ec-4972-a0d7-b1a6fedf51a7&DisplayLang=en
     
    Step 4: Install Windows Vista SP2 in Clean Boot Mode
     =========================================
     Please disable all startup items and third party services when booting to avoid conflict when installing Windows Vista SP2.

    1. Click "Start", type: MSCONFIG in the search box and press Enter.

    Note: Please click "Continue" if the "User Account Control" window pops up.
     
    2. Click "Services", check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).
    3. Click "Startup", click "Disable All", click "OK" and restart the computer.
     
    Note: Temporarily disabling the Startup Group only prevents the startup programs from loading at startup. This shouldn't affect the system or other programs. We can manually run these programs later.

    4. Please double click the downloaded Standalone Installer and follow the instructions to install Windows Vista SP2.
     
    To restore the computer to use a Normal Startup, repeat step 1 above. Then click "Normal Startup" on the General tab, click "OK", and then restart the computer.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Tuesday, September 6, 2011 9:11 AM
    Moderator

All replies

  • What exactly are you attempting to accomplish?
    Carey Frisch
    Thursday, September 1, 2011 1:06 AM
  • Could you tell us exactly what's going wrong? Is it a Windows Update problem? Did you get any error message?

    Bye.


    Luigi Bruno - Microsoft Community Contributor 2011 Award
    Friday, September 2, 2011 4:36 PM

  • Hi,

     

    Can you download SP2?To recreate the error, I suggest we try these steps to reinstall SP2.
     
    Step 1: Run the System Update Readiness Tool
     ====================================
     1. Please download the System Update Readiness Tool from the link below according to the System Type:
     
    System Update Readiness Tool for Windows Vista 32-bit
     http://www.microsoft.com/downloads/details.aspx?FamilyID=2889489c-ee87-4607-8aa5-812e8078ab27&DisplayLang=en
     
    System Update Readiness Tool for Windows Vista 64-bit
     http://www.microsoft.com/downloads/details.aspx?FamilyID=14f76773-007c-493f-bece-243bc21ac73d&DisplayLang=en
     
    2. Double click downloaded file to run the System Update Readiness Tool.
     
    Then, let's run System File Checker (SFC) to repair Windows Vista system files.
     
    Step 2: Run System File Checker (SFC) to repair Windows Vista system files
     =================================================
     1. Click Start, type "cmd" (without the quote) in the Start Search bar, right-click cmd.exe and click run as administrator.
    2. Input the following commands and press Enter after each line.

    sfc /scannow

    Note: There is a SPACE between "SFC" and "/Scannow". This command will take several minutes to complete.
     
    Restart the computer.
     
    Then, I suggest downloading the Standalone Installer and installing it in Clean Boot Mode.
     
    Step 3: Download Windows Vista SP2 Standalone Installer
     ====================================================
     1. Download Windows Vista SP2 Standalone Installer from the link below according to the System Type:
     
    Windows Vista Service Pack 2 Five Language Standalone for Windows Vista 32-bit (KB948465) (Size: 348.3 MB)
     http://www.microsoft.com/downloads/details.aspx?FamilyID=a4dd31d5-f907-4406-9012-a5c3199ea2b3&DisplayLang=en
     
    Windows Vista Service Pack 2 Five Language Standalone for Windows Vista 64-bit (KB948465) (Size: 577.4 MB)
     http://www.microsoft.com/downloads/details.aspx?FamilyID=656c9d4a-55ec-4972-a0d7-b1a6fedf51a7&DisplayLang=en
     
    Step 4: Install Windows Vista SP2 in Clean Boot Mode
     =========================================
     Please disable all startup items and third party services when booting to avoid conflict when installing Windows Vista SP2.

    1. Click "Start", type: MSCONFIG in the search box and press Enter.

    Note: Please click "Continue" if the "User Account Control" window pops up.
     
    2. Click "Services", check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).
    3. Click "Startup", click "Disable All", click "OK" and restart the computer.
     
    Note: Temporarily disabling the Startup Group only prevents the startup programs from loading at startup. This shouldn't affect the system or other programs. We can manually run these programs later.

    4. Please double click the downloaded Standalone Installer and follow the instructions to install Windows Vista SP2.
     
    To restore the computer to use a Normal Startup, repeat step 1 above. Then click "Normal Startup" on the General tab, click "OK", and then restart the computer.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Tuesday, September 6, 2011 9:11 AM
    Moderator