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Windows 7 won't allow me to go past the log-in screen? RRS feed

  • Question

  • Hi, everyone. I'm having issues with Windows 7 right now. When I get to the log-in screen and enter my password, it'll seem to start to log in, but after fifteen minutes or so, a little box comes up with the blue screen that's title is "Bad Image". The text inside the box says "Exception Processing Message 0xc000007b Parameters 0x75CC57EC 0x75CC57EC 0x75CC57EC 0x75CC57E" It started happening when I got home and opened up the laptop lid. My computer was running slowly so I decided to just hold down the power button until it turned off. When I turned it back on, all of this started.

    This only happens with regular start mode. I can get into my computer just fine with all of the safe modes.

    I've tried to do a system restore but I don't have any points to restore to: They've all disappeared. The only two options I have are to either use a system image I've created earlier to recover my computer (which I don't think I've done and I'm not really sure how to) or to reinstall Windows, which I wouldn't mind doing.

    I'm not really sure what my laptop's hardware or software details are >.< I'm sorry. I'm pretty sure it's Windows 7 Home Premium. Sorry again, I'm sixteen so... If there's a way I can find that out, just let me know and then I'll add it, given that I can. All advice is really appreciated! Thanks. I don't know if this will help but I'll just add it anyway:

    Dell - Inspiron Laptop / Intel® Core™ i3 Processor / 14" Display / 4GB Memory / 500GB Hard Drive - Lotus Pink

    Model:  I14R-1296LPK | SKU:  1648231

     

    Thursday, March 3, 2011 1:26 AM

Answers

  • Hi BCous,

    Since the laptop is manufactured by Dell, I would suggest contacting Dell directly to order a recovery disc. You may also confirm with Dell on how to restore the system to factory settings..

    In addition, if you want to troubleshoot the issue, try the solutions under If you can't start Windows at all section.

    http://windows.microsoft.com/en-US/windows7/Resolving-stop-blue-screen-errors-in-Windows-7

    Hope it helps.

    Styx

    • Marked as answer by Cloud_TS Tuesday, March 22, 2011 8:45 AM
    Thursday, March 3, 2011 9:47 AM
  • The bad inage means you mixed 32 and 64Bit DLLs on your Windows.

    boot from the Windows 7 DVD and Windows Recovery Environment (F8)[1] and run the command prompt and run this:

    sfc /SCANNOW /OFFBOOTDIR=c:\ /OFFWINDIR=c:\windows

    Replace C: with the drive letter where you installed Windows. Is sfc able to restore the missing/damaged file?

    [1] http://windows.microsoft.com/en-US/windows7/What-are-the-system-recovery-options-in-Windows-7


    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    • Marked as answer by Cloud_TS Tuesday, March 22, 2011 8:44 AM
    Thursday, March 3, 2011 12:26 PM

All replies

  • Hi BCous,

    Since the laptop is manufactured by Dell, I would suggest contacting Dell directly to order a recovery disc. You may also confirm with Dell on how to restore the system to factory settings..

    In addition, if you want to troubleshoot the issue, try the solutions under If you can't start Windows at all section.

    http://windows.microsoft.com/en-US/windows7/Resolving-stop-blue-screen-errors-in-Windows-7

    Hope it helps.

    Styx

    • Marked as answer by Cloud_TS Tuesday, March 22, 2011 8:45 AM
    Thursday, March 3, 2011 9:47 AM
  • The bad inage means you mixed 32 and 64Bit DLLs on your Windows.

    boot from the Windows 7 DVD and Windows Recovery Environment (F8)[1] and run the command prompt and run this:

    sfc /SCANNOW /OFFBOOTDIR=c:\ /OFFWINDIR=c:\windows

    Replace C: with the drive letter where you installed Windows. Is sfc able to restore the missing/damaged file?

    [1] http://windows.microsoft.com/en-US/windows7/What-are-the-system-recovery-options-in-Windows-7


    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    • Marked as answer by Cloud_TS Tuesday, March 22, 2011 8:44 AM
    Thursday, March 3, 2011 12:26 PM